TAE CHO

**** **********

Sandy Springs, GA *****

Phone: 303-***-****

Email: acokdi@r.postjobfree.com

SUMMARY

Advanced technology/telecommunications professional with over 26 years

experience in technology strategy, software engineering, product

development, IT strategy, IT/network optimization, managed services,

program/project management, client management, solutions engineering, data

Centers, wireline/wireless communications, networking and cable. Developed

and executed business strategies, data analytics and program management for

both consumer and commercial segments. Proven ability to develop, build,

manage and lead geographically dispersed teams. Launch new products and

services, software development, program management, develop/execute new

processes, and generate new revenues. Product management, data center

management, operational and OSS/BSS domain expert in managed services,

service activation, billing, CRM, provisioning, product/service

cataloguing, network/asset inventory, order management, network

engineering, performance monitoring, service assurance and network

management. Onshore and offshore development expertise.

Onshore and offshore development expertise.

EXPERIENCE

Sep. 2005 IT/IS NextGen - VP of Operations/Delivery

Atlanta, GA

To

Present P&L-Responsible for delivery of solutions, software

engineering, product/program management, operations and BSS/OSS

solutions development, data center and managed services.

Primarily focused on the Telecom sector for wireline, wireless

and cable sectors. Technology analysis and vendor

evaluations/vetting for said solutions. Providing real world

operational expertise in operations/delivery, sales, OSS/BSS

strategies, Program Management, Systems Integration, Finance and

Managed Services. Expertise in off shore processes and

methodologies. Notable Engagements include:

Consulting-Company Confidential (Leading Telecom Services Provider)

Kansas City, KS

Provides overall delivery leadership from a transformation,

conversion and data analytics perspective in support of a

strategic network and product strategy. Including data center

selction and architecture. Strategic and day to day operational

direction on all levels of the network conversion and

transformation program to support current and future services.

> Successfully led multiple teams to migrate legacy systems to

target platform for the NIC (Network Inventory Conversion)

program for a tier one communications service provider.

Resulting in successfully migrating/converting data on time

and within project/business requirements/framework.

> Lead and coordinated the stand up of a tier 4 data center to

support development work streams and ongoing operational

processes post migration. Activities included establishing

sla's relating to performance metrics, throughput,

reliability, resiliency and disaster recovery.

> Successfully developed and established DA/DQ (data

analytics/data quality) metrics to measure and minimize

conversion issues across all phases of the

migration/conversion and ETL process. This resulted in load

rates and the quality of converted data that exceeded initial

projections for network objects and attributes.

o Developed effective metrics to measure and predict

potential issues from a pre and a post

production/conversion perspective. This resulted in a

more accurate forecast on level of work and resources

required for addressing issues during these phases,

effectively minimizing the amount of escalations due to

unknown and unprepared conversion/migration fallout

issues.

> Responsible for the mapping, modeling of services, data

analytics and implementation of network elements across

multiple organizations to the target system. Network

elements/objects included L1 and L2/3 devices including

optical transport devices, aggregators, switches and routers.

> Led and drove the logic/code development process to source,

map, extract, transform and load network/data attributes

according to business and technical requirements from

multiple legacy systems to a single target platform.

Resulted in multiple on-time successful migrations.

> Developed M&P's to operationalize processes and network

modeling from legacy to future state platform/applications

thereby reducing the fallout and duplicate efforts across

organizations within the client and 3rd party environments

and improving quality of data.

> Responsible for translating and integrating business

requirements to systemic/technical implementation.

> Managed multiple teams onsite and in remote

(onshore/offshore) locations for tactical implementation,

execution and overall delivery. Resulting in strong and

tight collaboration across multiple locations and operating

groups.

Consulting- Company Confidential ( ISV)

Denver, CO

Provided overall leadership and management of all Managed Services

(Saas) activities for the Americas. Responsible for the

creation of service offerings and messaging as well as

operational best practices for this business unit. Manage the

overall practice from both a program management, data analytics,

business development and delivery perspective.

> Provided delivery and program management leadership and SME to close a

multi-year MS staff augment deal for a tier 1 provider.

> Developed overall strategy to decouple OSS/BSS platform to offer

components of the operational stack for specific transaction types.

> Provided analysis relating the various levels of Data Center tiers,

pros and cons and possible suppliers.

> Led the program development efforts to provide ROI/Business case

metrics for a D&R opportunity. Resulted in going forward activities

for a large NA tier 2 CSP

> Developed the DIM messaging for the Americas which assisted in the

providing an assessment to a large CSP in NA.

> Established the operational and GTM plan for the MS Americas team.

This has resulted in over $4MM in the pipeline in less than 4 months.

Consulting-Wipro Technologies

Bangalore, India

Developed technical solutions development and implementation teams in

supporting new and existing clients for the Americas and managed

services operations and data center strategies. Managed client

management and program delivery. Provided strategic BSS/OSS

solutions to client in support of business imperatives. Also

provided support in partner/alliance management.

> Developed end to end OSS/BSS solutions for the Americas

market resulting in several large engagements with Telco and

Satellite entities.

> Provided program management and business development to

secure the Order To Bill solution with a Tier 1 Telco

operator in NA.

> Developed the GTM strategy for the CLEC and MVNO market in

the Americas resulting in a refreshed strategy for the said

segments.

> Developed, closed and program managed a end to end Toll Free

Provisioning platform for a large Tier 1 operator in NA

Consulting - Architect Verizon Business

Co Springs, CO

Provided architectural and subject matter expertise to develop and

implement OSS solutions for VzB. Developed and implemented

operational processes and transaction management plans for

client initiated end to end OSS platform solutions based on

process and data analytics. Provided architectural support for

crm, flow through provisioning, billing and activation solutions

for the end client.

> Developed strategy and maintained crm, billing, provisioning

and activation solution flows for the architecture team at

VzB

> Presented solutions to internal teams and stakeholders to

facilitate the implementation of the architectural and

solutions based strategies across enterprise wide

environment.

> Provided analysis and recommendations on current and future

transaction management processes on an integration layer

basis resulting in streamlined processes.

Consulting- Architect Disney MVNO Los

Angeles, CA

Responsible for designing, analyzing and delivery of MMS architecture

for a wireless service provider. Ensure system

interoperability, project management and transactional data

metrics management for synchronization, portal access, service

fulfillment, order management and provisioning.

> Developed and project managed the architecture to support

Disney branded wireless service offerings..

> Defined and developed requirements for data center

performance objectives.

> Analyzed data metrics to ensure system integrity for

enterprise environment as it relates to synchronization,

portal integration, transaction management and service

fulfillment.

> Evaluate new applications and analyze feature, functions and

interoperability with back end legacy applications and

platforms to maintain proper integrity for downloads.

> Define OSS/BSS requirements to support product and business

initiatives.

> Assist network operations in determining RCA for network and

system issues.

> Assist in designing and implementing test case scenarios for

new and existing service offerings.

Consulting-Principal, OSS/BSS Infosys Ltd.

Bangalore, India

Responsible for business development, analysis and implementation of

OSS/BSS systems for communications service providers in North

America and Europe. Provided the overall direction of the OSS

business unit in delivering and developing both strategic and

tactical OSS solutions for end clients. Technical solutions for

L1, L2, and L3 service offerings including, transport, DSL,

IPVPN, VOIP and Optical.

> Conducted OSS/BSS study focused on people, processes and

systems for BT's CTO organization. Resulted in developing

the overall OSS strategy and migration framework for BT.

Technologies included VPN, DSL and VOIP.

> Developed a OSS/BSS implementation strategy to support quad

play for a large MSO

> Provided direction in creating/developing business metrics

tied to rationalization methodologies. Resulted in creating

a migration path to minimize systems overhead by 20%.

Implementation is ongoing.

> Developed an end to end Service fulfillment platform for

competitive carriers resulting in several engagements that

are ongoing.

May 2004 BT C&SI, OSS Practice Head

Denver, CO

To

Sept. 2005 Responsible for driving the OSS practice, delivery and service

proposition to the service provider and enterprise segments.

Develop joint solutions with partners and third party ISV's to

support customer and market requirements. Provided pre-sales

support for the C&SI team for the Energy and Comm group for BT

NA. Provided and managed onsite applications support for

customers and assisted in training.

> Chief architect to provide a NG back office solution for

service providers and enterprise customers in an outsourced

method of end to end service fulfillment and order

management.

> Generated incremental revenue from key customer from a red

revenue state to black in 7 months.

> Developed numerous implementation proposals to the service

provider market that has resulted in new opportunities within

the RBOC segment.

> Developing cross vertical solutions for service fulfillment

and network management requirements for the IP convergence

industry.

April 2003 Telcordia, Product Management (Consultant)

Piscataway, NJ

To

May 2004 Responsible for delivering OSS/BSS solutions to the service

provider and enterprise segments. Managed and lead software and

project management teams to deliver said solutions in large

enterprise and network wide environments. Provided business and

technical support for all field sales personnel on a global

basis. Primary technologies included but not limited to VPN,

IPVPN and DSL.

> Project managed overall OSS provisioning solution including

migration strategies for legacy systems for service

providers.

> Developed the Activation baseline program management template

with roadmaps for feature and upgrade strategies.

> Developed M&P's to provision services end to end and order

management.

Nov. 2002 Consultant Denver,

CO

to

April 2003 Consult and provide business and technology solutions for new

and existing entities. Roles have included but not limited to

marketing, hardware/software architecture, business planning,

and consultative selling. Develop and assist in the development

of business plans for submittal to potential funding sources.

These activities include network architecture, OSS/BSS design,

market segmentation and analysis, channel distribution, and

overall business strategy. Clients include Chosun Group,

Decision Studies Group, CCS LLC, and Global Greetings.

> Chosun Group- VP of Business Development. Primary focus is

Asia Pac region.

> Decision Studies Group-Providing technical and business

modeling services for the high tech and networking industry.

> CCS LLC-Focusing on market segmentation and overall business

strategy for consumer goods.

> Global Greetings Inc.-General business consultation, which

includes operational and financial issues.

Oct. 2001 Astracon (Pre-IPO), Director, Systems Engineering

Englewood, CO

To

Nov. 2002 Established strategic alliances, supported program management

activities worldwide and represented Astracon at major trade

shows and conferences. Developed partnerships with leading

hardware and software vendors in the networking and OSS

segments. Assisted in the development of stand alone solutions,

integrated solutions, and services for enterprise, service

provider, systems integrators, and complimentary OSS vendors

perspective.

Successfully implemented and managed major RBOC OSS POC and becoming the

overriding application to manage other enterprise applications

for end to end service activation.

Assisted product management in defining requirements for feature

development and enhancements to our product portfolio to target

the provisioning, configuration and service activation segments.

> Established a relationship with a leading IP routing vendor

resulting in joint sales opportunities.

> Assisted in developing the program management baseline and

tactics for our sales and marketing teams.

> Managed the relationship with a key systems integrator that

has resulted in gaining further access to overseas markets.

May 2001 Open Networks Engineering (Pre-IPO), VP Business Development

Ann Arbor, MI

to

Oct. 2001 In this role, I developed business relationships and

alliances with key OSS/NE vendors, and integrators. Marketed

and positioned integrated provisioning solutions to solve the

complex operational practices, systems, and procedures for back

office platforms. Individually and jointly provide these

solutions to enterprise customers, service providers, and ISP's.

> Established relationships with key OSS vendors within three

months. Resulted in going forward activities with Metasolv,

Eftia, Granite, Astracon, and Acterna.

> Penetrated several service providers including Qwest, Vanion,

and Focal.

> Created comprehensive technical documentation to establish

baseline templates for configuration and activation of

services in a multi platform network environment.

> Assisted marketing and product management teams in

identifying key value proposition statement for a strategic

marketing campaign. Resulted in the development, and

distribution of new marcomm materials, target segmentation,

and technical documentation.

> Developed joint opportunities with Network Equipment vendors

in the data networking sector. Companies such as Wavesmith,

Tollbridge, Lucent, and Coriolis.

Jan. 2000 Syndesis Ltd. (Pre-IPO), Sr. Director Pre-Sales Engineering,

West Region Toronto, CAN

to

April 2001 Provided pre-sales and post sales engineering support for the

western sales team. Develop and implement OSS software solution

designs for services, network provisioning, operations, and

product support for new and existing CLEC, ILEC, RBOC, and

strategic partners. Assist in the development and

implementation of partner/alliance programs.

> Provide delivery, implementation and account support to

alliance partners and assist in the development of OSS

systems for clients.

> Actively engaged and project managed the overall design and

implementation of partner solution platforms.

> Identify, solve, and implement complex network integration

solutions across a multi platform network supporting multiple

services. Resulted in a phased network migration plan.

> Exceeded sales objectives by over 200% for fiscal year 2000

(September '00).

> Managed the Rhythms account during and after OSS deployment.

Resulted in securing $.5MM in additional revenue through

additional license and maintenance contracts.

> Provide software solutions that solve network issues ranging

from legacy, IP, ATM, and xDSL based platforms. Resulted in

streamlining bulk moves by over 1000%.

April 1998 Lucent Technologies-Director, Pre-Sales Engineering NA

Englewood, CO

to

Jan 2000 Directed and lead a team of network consultants and network

engineers in providing pre/post sales delivery support for the

Data networking team for North America and OEM partners.

Managed and developed account strategies for these market

segments. Developed and executed sales and marketing strategies

to penetrate the

RBOC, Enterprise, CLEC, DLEC, and ISP markets. Responsible for

providing expertise in all data platforms, OSS/NMS solutions,

services, product development (consumer, commercial), and

implementation. Obtain and analyze customer and market

requirements for new product development initiatives.

> Actively gathered competitive intelligence resulting in

actively pursuing acquisition and partnering initiatives with

competitors and complementary equipment providers.

> Conducted and evaluated new feature set studies resulting in

three new product development efforts.

> Supported M&A group by identifying new products to bring to

market based on market requirements and conducting due

diligence. Resulted in OEM and acquisitions for the data

team for Lucent.

> Exceeded sales objectives by 181% for FY 1999 by successfully

leading a team of data engineering professionals for North

America. Revenues exceeded over $100MM in 9 months-4th qtr

was truncated

> Provided business development and technical support for the

CLEC/DLEC industry.

> Developed comprehensive training curriculum for data

networking professionals for Lucent.

March 1997 ICG Telecom-Director, Data Services Business Unit

Englewood, CO

to

April 1998 P&L responsibilities for developing and launching data

application products for ICG and its joint venture companies.

Lead and directed a team of, product marketing, sales,

engineering, planning, IT, and operational professionals to

launch new data products for the enterprise market. Also

responsible for directing and guiding the formulation of an

integrated data strategy for ICG, Netcom, and Foti.

> Secured $2.5 MM to deploy Frame Relay and ATM services for

ChoiceCom, a joint venture between ICG and

CSW. This venture is expected to realize over $50 MM in

annual revenue in five years.

> Successfully completed local and LD IP telephony trials in

Denver and San Jose.

> Provided sales support to field personnel in positioning ICG

data/voice services.

> Successfully developed the first phase of the ICG/Netcom/Foti

data strategy. Resulted in identifying

short term and long term data solutions for both the

horizontal and vertical segments.

> Successfully launched ICG's High Speed Frame Relay service.

Completed training for sales, field ops, engineering,

planning, and customer service for the new launch.

> Developed NMS/Professional services strategy for ICG and its

sister company, Fiber Optics Technology to include managed

network services, router management and installation for a

more robust and integrated portfolio.

> Responsible for all aspects of product management including

horizontal data platform development for specific vertical

industry applications.

Feb. 1995 TCI @HOME (Pre-IPO)-Director of Acquisition and Product

Management Englewood, CO

to

April 1997 Promoted to this position and given responsibility for

leading the TCI Internet Services team. Led a team of

operational, IT, marketing/sales, and engineering professionals

to assist in the launch of a new consumer high-speed Internet

access service called @HOME by TCI. Other responsibilities

included establishing product life cycle thresholds and data

analysis for continuous growth.

> Developed product roadmap and strategies for the consumer and

commercial segments. Resulted in the launch of high speed

internet access to both markets.

> Achieved 165% of initial sales objectives.

> Assisted in developing product development and marketing

strategies for commercial/consumer segments.

> Developed and implemented a marketing campaign, resulting in

20% sales increase.

TCI Corporate-Manager of Market Planning

Englewood, CO

Managed a team of 17 marketing and IT professionals to launch

the TCI Marketing Database and promotional campaigns within

projected timeframes.

> Led a committee that developed a new database, which reduced

total IT/IS resource needs by 25%.

> Developed business model, which resulted in a 25% increase in

nationwide upsell percentage and reduced churn.

> Developed telemarketing models to increase revenue, cash

flow, and market penetration. These models helped add $6

million in premium services revenue.

Feb. 1994 McCaw Communications-Manager of Customer Marketing

Denver, CO

to

Jan. 1995 Managed and led a team of nine customer marketing professionals

to develop, execute, and maintain customer base

marketing/promotional campaigns and database tracking systems.

> Added $1.2 million in new annual revenue by developing

marketing campaigns through market analysis.

> Retained $45,000 in monthly revenue by implementing an

equipment trade in program that reduced churn.

April 1992 TMS Corporation-General Manager

Denver, CO

to

Feb. 1994 Chief operating officer with P&L responsibility for a $2

million start-up company, which supplied the healthcare

industry. Managed and directed a team of 10 to launch

operations. Other responsibilities included market planning,

marketing, and logistical planning.

> Implemented all marketing, sales, and telemarketing projects,

resulting in the creation of 465 active accounts and 10 major

accounts. Resulted in $1.5 million in new sales in the

second year.

> Created a marketing and sales team in nine months, generating

an average of $25,000 in monthly revenue during the first

nine months of operations.

Oct. 1990 Nielsen Clearing House/NCH- Regional Account Manager

Englewood, CO

to

April 1992 Promoted to regional manager with responsibility for managing a

team of 35 professionals to provide marketing and data service

consultation to manufacturer and retail clients for NCH.

> Generated new annual revenues of $1.6 million by providing

consultation for manufacturers in the development and

implementation of their marketing and promotional campaigns.

> Exceeded retention goals by 20% by ensuring that all regional

objectives had been met.

Sept. 1989 Employers Unity, Inc.- Account Executive/Hearings

Representative Arvada, CO

to

Oct. 1990 Represented employers in unemployment litigation cases for

Employers Unity, Inc.

Jan. 1986 Mid America Export Inc. - Marketing Consultant

Denver, CO

to

Aug. 1989 Managed and implemented all product feasibility and marketing

projects.

EDUCATION and EXPERIENCE:

University of Denver, Masters Program, Computer Information Systems.

University of Denver, BS Business Administration, Marketing and

Finance.

Business: IT, Network Operations, product development, product

marketing, business development, sales, and pre sales support.

Technologies: OSS/BSS platforms, including service activation,

configuration, billing, order management, service assurance,

crm, network configuration/provisioning, network management and

network monitoring. XML, Java/JMS, Corba, WLI, Unix, and shell

scripting. Voice Gateways/PIPSP VOIP and VTOA. Derived voice

and integrated solutions utilizing various access strategies.

IP Routing and Firewall, including BGP-4, OSPF, tunneling,

multicast, IP-v4/6, RAS, Web server, NAT, Proxy, and DNS.

Network Management: SNMP. ATM design, PNNI, UNI, CAC, DSP

VOICE compression.

References Available Upon Request.

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