Frederick Jones

*b Elm Street

Milford, Ma. *****

508-***-****

Technical Summary

Operating Systems:(Server and Workstation) Windows XP, Windows Vista, Windows 7and 8, Windows

Server 2003, Windows Server 2008 and 2010, VMware ESXI 5.1 and components.

Components and Software: Microsoft Office products, Microsoft Exchange, Active Directory, Microsoft

Terminal Services, Citrix Metaframe, SharePoint, Seagate Backup Exec Software, Custom Applications,

Symantec Products such as PC Anywhere, Ghost, Symantec Endpoint Security, Norton Anti-virus

Corporate Edition. All HP, Dell, Brother, and Okidata printing products (print server and jet-direct) and

printing software. Remote Software (Webex, GoToMyPC). Accounting Software ( Great Plains, Solomon,

Quicken, QuickBooks, Mlink, FAS/GL –Link), PhotoShop, Illustrator, many Adobe products, Law Firm

Software such as Needles, Time Matters, and PCLaw, and a host of many other software products.

Networking Components: Peer to Peer Networking, Domains, Windows 2003 and 2008 Native Mode, IP

addressing, Wins, DNS, DHCP, Hubs, Switches, Video conferencing, SonicWall, Cisco, Netgear, Linksys,

and Belkin Routers/Firewalls, LAN, WAN, (Protocols-TCP/IP, Netbeui, NWLink IPX SPX), ISDN, DSL,

Cable Modem, T1 lines, Cisco VPN, Remote access, Remote Desktop Protocol, Wireless connectivity

and infrastructure, Nortel Phone system (Call Pilot, Symposium).

Personal Summary

• Excellent verbal and written communications skills that can be used to explain complex technical

topics and in a clear and straight forward manner

• Experience managing customer facing implementations of 3rd party IT services

• Deep understanding of Networking, Windows Operating Systems, VPN Access, and Wireless

technologies

• Detail oriented individual that enjoys working with customers and the challenge of technical

troubleshooting

• Flexible: able to adapt to a changing environment

• Aptitude to acquire knowledge quickly

• Effective prioritization of assigned and customer demand driven tasks

Experience

2011-present CMIT Solutions Of Cambridge

Support Engineer (subcontractor)

• Ability to take full control of a situation and finish from beginning

to end of project/issues concerning customer’s needs.

• Able to communicate clearly and efficiently to customers that are

not computer savvy.

• Major projects include but not limited to deployment of servers

and workstations in a corporate environment. Data transfers and

also phone extensions changes. Installation of network devices

such as firewalls, routers, switches and cabling. Adding servers

and workstations to domain, Active Directory-adding policies and

users to domain controller.

• Travel to various companies all over the New England area

providing services for computers, networks, servers, etc.

• Clients vary from small to medium businesses.

• Server installs and configurations. Network and VPN SonicWall

setup and configuration. Clients include Jewish Community

Center in Worcester, Ma. MBTA retirement in Boston, Boston

Magazine, Berkshire Hathaway, Resolute Management, Liberty

Mutual in Boston and Dover NH, Pipefitters(Union) Somerville,

Churchill Properties, Chartwell Holdings, etc.

2010-2011 Technology Learning Center Oxford, Mass.

Technology Trainer

• Approved by Commonwealth of Massachusetts Department of

Elementary and Secondary Education to teach courses below.

• CompTIA A+ and Networking Training

• Microsoft Office Training

• Windows Operating System Training

• Email and Addresses

• Microsoft Internet Explorer Training

2001-present Jones Computer Services Milford, Mass.

Network Administrator/Desktop Support/Trainer

• Certified by State of Massachusetts Supplier Diversity Office

(SOMWBA)

• Jones Computer Services is a company that consists of contracts with

companies in the Worcester, Suffolk, Essex, and Middlesex Counties

in Massachusetts. Below is a list of some of JCS service contracts

and Network and Basic Computer trainings performed at the

companies below:

• Altium-Boston Office

• Altman and Altman

• Impact Collision Parts Inc.

• Bouvier Pharmacy

• CMI

• Graphite Insulating Systems

• Medical Components Inc

• Shenkel Insurance Agency

• Hansen Electrical Company

• Cardoso Electrical Services

• City Schemes Contemporary Furniture

• Dr. Boroyan Eye Doctor

• Gold Associates

• Milford Board of Health

• Fowler Printing

• Maintain and increase company revenue/customers.

• Coordinate and facilitate third party vendors in assisting client with IT

• issues.

• Server, network, workstation upgrades and troubleshooting.

• We deliver services and trainings to customer sites.

Troubleshoot, repair, and build workstations/servers/printers.

Concentration on TCP/IP and other networking protocols. Assist

clients with desktop, server and other IT related issues.

2006-2006 Optos North America Marlboro, Ma.

Help Desk Support

• Troubleshooting, repair, train and support of Optos device and its

networks across the world.

• Company supports 1900 offices throughout North America with five

help desk engineers to support all offices.

• Intercepting calls from clientele with various issues, such as anti-virus

issues, connectivity issues (internet and network), Optos device

issues, etc.

• Two (2-3) Weeks of contract services for a Retina/Eye Company.

Device built to check retinas without using the painful old procedure

(air).

Customer service is a huge success with Optos, customer care is

essential for business to continue successfully.

2002-2006 Onprocess Technology Ashland, Ma.

Network Admin/IT Trainer/Desktop Engineer/Telephony(Call Center)

• Installations, configurations, and deployment of desktop/servers to a

domain or workgroup network.

• Deployment planning with IT Director (Timeline, Test, Actual

Deployment Plan).

• Responsible for client’s telecommunications such as telephone

system (voicemail, call forwarding, Call Pilot, knowledgeable on

Nortel Phone System, etc.), cellular phones, video conferencing,

projectors and pagers.

• Desktop and server repair in a timely fashion. Also ensure that

backups were done on a daily rotation.

• Supported all Executives and Senior Management. (Mostly palm

pilots, blackberries, Wireless multimedia phones, laptops,

workstations, telephones, etc.)

• Responsible for resolution of all trouble tickets and projects within a

strict timeline,

• Currently using Active Directory and Microsoft Exchange. New users

are given network and email access. User and Group accounts

maintenance, daily.

• Staff to client ratio 1-350+ end users.

2000-2002 PC Plus Technology Auburn, MA

Network Engineer

• Field Service Engineer

• Build and support clients for networking and workstation needs.

• Consulted and Trained users in many companies on products needed to complete their tasks,

new or old software/hardware.

• Troubleshoot and repair in a timely fashion any networking or workstation issues. Ensure quality

and consistency when facing any tasks assigned by customer.

• Increase company revenue and maintain current clientele.

• Some of the clientele that I worked for;

• Worcester Chamber of Commerce

• Seder and Seder Law offices

• Worcester Business Development

• Congressman James McGovern’s Office

6/2000-11/2000 ServiSense(Startup) Newton, MA

Technical Support Specialist/Network Admin

• Desktop and server repair in a timely fashion. Also ensure that backups were done on a daily

rotation.

• Manage and configure Exchange Server and also Windows 2000 User accounts (new and old).

• Responsible for all daily technical issues that arise.

1988-2000 Advocates, Inc. Framingham, MA

MIS Assistant Director

• Tasks include but not limited to analysis, maintenance, installations, upgrades to network and

workstation hardware and software in an NT environment.

• Responsible for company’s telecommunications such as telephone system (voicemail, call

forwarding, etc.), cellular phones, and pagers.

• Liaison for IT department with trainings, networking, and installation for 400+ users which

encompassed the administration building and also remote housing locations.

• Trainings consisted of Microsoft Products (Windows, Office,). Networking issues (How to use

ISDN line, fax lines, other phone issues) that requires training. New software added, new way to

retrieve emails, internet protocols, security protocols, etc,

• Able to troubleshoot LAN/WAN issues when needed and able to handle multiple tasks

simultaneously.( Over 400 employees)

Education

1980-1982 Atlantic Union College South Lancaster, Ma

• Completed two years majoring in Computer Science.

2000-2001 Newbury College Westborough, Ma

• Completed the one year training program with high honors

• MCP in September 2000

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