Donna Kissling Citizenship: United States

*** **** ****** ** *******'s Status: N/A

Washington, DC 20002

Clearance: Secret, Public Trust

202-***-****

acokc9@r.postjobfree.com

SUMMARY OF EXPERIENCE

Creative and driven Business Process Architect professional with over 20

years experience as a Lead Senior System Analyst, Principal Business

Process Architect, Strategic Planning Manager, Project Manager, and Program

Manager. Successful goal-driven professional with experience with business

process management, project management office, process analysis and design,

and cost containment/lean processes. Expert in implementing effective

business process engineering initiatives across the development lifecycle.

Exceptional leadership skills with the ability to train, develop, coach,

and manage others.

PROFESSIONAL EXPERIENCE

ATTAIN, Wasshingtton, DC 2014-2015

Business Process Engineer

Supported the Security Exchange Commission, Office of the Chief Operating

Officer in business process reengineering activities. Researched "as-is"

state of asset management processes and procedures, developed a "to-be" map

for a unified systematic and transparent solution. flows.

22nd Century technology inc.Washington, DC

2013-2014

Business Process Engineer

Supported the Security Exchange Commission in the implementation of a

Program Management Office. Researched "as-is" state, performed gap

analysis against "to-be". Created communication plan, project management

plan, portfolio management plan, rode map ahead. Used Visio to create

process and procedure flows.

Rigil Washington, DC 2014

System Analyst: Supported FAA strategic initiatives.

URS, Ft. Meade 2009-

2013

Project Manager

Supported the Defense Information Systems Network (DISN) Program Management

Office (PMO). Liaised with project managers to analyze portfolios across

network services. Provided timeline management, budget management and

metric reporting for all project portfolios. Updated and tracked

schedules, plans, budgets work breakdown structure (WBS) and metrics as

needed. Updated consolidated master schedule. Briefed executive

management on portfolio status.

Tracked Tech Refresh End-of-Life (EOL) equipment replacement throughout the

Department of Defense. Coordinated, prioritized and consolidated all Tech

Refresh projects into a yearly Tech Refresh plan. Liaised with project

managers to analyze portfolios across network services. Served as the

contract/project lead for the Project Change Management System (PCMS)

through all lifecycles of the project from initiation, planning, execution,

and closure. Facilitated meetings with stakeholders and project managers

to identify gaps and set requirements. Provided a post-implementation

review (PIR) and developed all training and materials for the system.

Ensured regulatory compliance with DISA security protocols. Utilized Six

Sigma tools such as brainstorming, pareto charts, and fishbone.

CSC

2007-2009

1201 M Street SE, Washington, DC 20003

40 Hours/Week

Business Process Architect Principal Leader

Worked closely with the Navy Program Management Office (PMO) as a subject

matter expert for the Integrated Data Environment (IDE) implementation

throughout the United States. Defined system requirements; implemented

processes and procedures. Provided expertise on work methods, practices,

and procedures. Facilitated weekly and ad hoc nationwide teleconferences.

Collaborated with all nationwide sites; ensured open lines of

communications between different groups. Implemented Six Sigma within the

Advanced Marine Center (AMC) program. Utilized six sigma tools to identify

gaps in processes and procedures. Mentored and trained staff on work

methods, best practices, and polices and procedures for both technical and

professional staff.

Lockheed Martin

2000-2007

The Pentagon, Washington, DC

40 Hours/Week

Strategic Planning, Quality, and Service Manager, 2004-2007

Customer Account Manager, 2000-2004

Worked closely with the Information Technology agency (ITA) Program Office

(PMO). Managed customer account, quality, and risk teams. Facilitated

performance management through coaching and performance plans. Coached

technical and professional employees on disciplinary actions as well as

career development opportunities.

Directed emergency preparedness, crisis response, and business continuity

planning. Managed Business Process Initiative (BPI) activity. Coordinated

communication between different agencies and teams. Utilized lean

management techniques such as brainstorming, cause and effect, pareto,

project charters, process mapping, risk management, RACI diagrams, and

value stream mapping. Implemented improvements to work methods, practices,

and procedures. Presented complex technical findings and recommendations

to both IT and non-IT professionals.

Developed and implemented Service Level Agreements (SLA) with customers of

the Information Technology Agency. Served as the liaison between Lockheed

Martin, ITA, and the United States Army. Managed all program deliverables.

EARLY EXPERIENCE

Project Manager (Contract Position), TEKMARK GLOBAL SOLUTIONS, 2000

Deputy Program Manager (Contract Position), CTGI, 1999-2000

Senior Analyst (Contract Position), MARLAW SYSTEMS TECHNOLOGY INC., 1998-

1999

Client Resources Manager, ASSOCIATION OF AMERICAN MEDICAL COLLEGES, 1995-

1998

Information Systems Manger, TRAVEL INDUSTRY ASSOCIATION OF AMERICA, 1993-

1995

EDUCATION & CERTIFICATIONS

Master of Science, Management Information Systems, George Washington

University

Bachelor of Arts, Philosophy, Kent State University

Certification, Six Sigma Black Belt

Certification, ITIL Foundation

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