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Customer Service Technician

Location:
Voorhees Township, NJ
Posted:
March 03, 2015

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Resume:

Cory Stallworth

609-***-**** *** Creek

Rd

acokaq@r.postjobfree.com

Bellmawr, NJ 08031

Objective

Extremely determined, trustworthy, and compassionate Information Technology

Professional with two years of experience in customer service,

troubleshooting, network administration and providing technical support.

Who's currently seeking a position in a company that can utilize my skills

in achieving the company's strategic goals.

Professional Experience

Compucom, Configuration Technician Paulsboro NJ

Aug.2014-Jan.2015

? Receive, inspect and determine suitability of material for restocking

technical products

? Configuration of inventory

? Processing, researching, updating excel spreadsheets

Robert Half, Philadelphia PA

Feb.2014-

Jun.2014

? Familiarity with USMT tools in Windows 7 Migration, adding a printer,

installing an application, navigating directory structure,

copying profiles/files,troubleshooting, etc

Pomeroy, Field Technician, Philadelphia PA

Oct. 2013 - Jan.2014

Provides the necessary assistance to employees and franchisees regarding

their computer as well as hardware, software, and security credentials.

Responds appropriately to requests for technical assistance in person or

via phone; diagnose and resolves technical hardware and software issues.

Ensures strict compliance to standard help desk procedures; identifies and

redirects escalated situations to appropriate personnel.

New system deployment using Symantec Ghost imaging server

Tech Data Corp, Configuration Technician, Swedesboro NJ

July 2012 - Oct. 2013

Responsible for the first / second-level support of the PC environment with

a focus on the standard of (PC operating systems and applications),

messaging, network and remote communication problems, viruses, desktop and

network printing, and software distribution.

Provide customer and technical support through analysis and problem solving

to facilitate installation, implementation, maintenance, and documentation

of a variety of computer and software technologies.

Installing, configuring and troubleshooting software\hardware for new and

existing laptops\desktops systems within a Windows Domain environment.

Modern Technologies Group, Inc. Telephone Representative Medfrod NJ

Aug.2011- Jan. 2012

Height of Collingswood, Porter/Maintenance, Collingswood, NJ

Oct. 2006 - Aug. 2009

Aluminum Shapes, Shipping/Receiving, Delair, NJ

Aug. 2005 - Oct. 2006

Maximum Research, Telephone Representative, Cherry Hill, NJ

Jan. 2002 - Aug. 2005

Harte Hanks, Telephone Representative, Cherry Hill, NJ

Jan. 2000 - Jan. 2002

Education & Technical Skills

Education

Camden County Vocational Pennsauken, NJ 1989-1992 (Diploma)

Camden County Community College, Camden, NJ, 2010 - Present

Currently pursuing degree program

Certification/Technical Skills

Comptia A+ Certification March 2010

Comptia Network+ Certification May 2010

? Microsoft Office Suite,Word,Excel,Outlook ? Windows (Windows XP, 7, 8)

? Microsoft Networking ?CISCO Routing Protocols and Concepts

? CISCO Switch and Router Configurations? XP-Windows 7 Migration

References Gladly Provided Upon Request



Contact this candidate