Thomas Wyont

*** ******* *****

Cedar Hill, TX **104

817-***-****

972-***-****

acok6g@r.postjobfree.com

SKILLS

. Microsoft Office 2010, 2013 including Outlook

. Active Directory

. Microsoft 04/2014Exchange 2007, 2010,Windows 7 & 8.TCP/IP knowledge

. Macintosh Computers

. Support of Mobile Devices, including Apple, Windows and Blackberry.

CERTIFICATIONS

. A+ Computer Repair

. Network +

PROFESSIONAL ACHIEVEMENT

Vending Machine Sales

May 2012-Present, Canteen Vending, Fort Worth, TX

. Resolves problems by clarifying issues; researching and

exploring answers and alternative solutions, implementing

solutions.

. Sells additional services by recognizing opportunities to up

sell accounts, explaining new features.

Customer Care Coordinator

June 2010-May 2012, Hilton Inc., Work at Home

. Answers incoming telephone calls from and provide accurate

information to Hilton Honors members.

. Exceeding all key performance indicators on a daily basis.

Reason for Leaving: Need a Full Time Position.

Regional Driver

May 2009 - June 2010, Werner Enterprises, Dallas, TX

. Made timely deliveries to the Dollar General Stores, responsible for

unloading freight.

. Maintain on going log book.

Reason for Leaving: Need more Family time.

Help Desk Analyst

January 2008 - April 2009, Womack Machine Supply, Dallas, TX

. Provide a single point of contact for all users in reporting problems

to the appropriate departments and assisting with resetting network

passwords for employees. Resolving hardware and software conflicts.

. Coordinate Warranty covered repairs with Vendors, Asset Management of

Computer equipment and software Licensing.

Reason for Leaving: Company Downsized.

Technical Consultant

February 2006 - January 2008, Sprint, Fort Worth, TX

. Diagnoses mechanical software and system failures, using established

procedures.

. Responsible for selling accessories and promote device protection

options to customers

Reason for Leaving: Relocation to Dallas, TX.

EDUCATION

Computer Technical College, Fairmont, WV

Associates degree; Computer Information Management

Tri State Trucking School, Dallas, TX

Obtained CDL: August 7, 2009

Northwood University, Cedar Hill, TX

Completed 120 Quarter Hours towards a Bachelors Degree in

Business Management.

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