RUSSELL J FITZ

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CHICAGO, IL 60660

PHONE: 773-***-****; CELL: 312-***-****

acok4k@r.postjobfree.com

SUMMARY: I AM A MATURE INDIVIDUAL WITH EXTENSIVE CUSTOMER SERVICE, CALL CENTER, AND SALES/SALES

MANAGEMENT EXPERIENCE SEEKING STABLE, FULL TIME EMPLOYMENT.

OVER FIVE YEARS OF EXPERIENCE IN CUSTOMER SERVICE/INSIDE SALES/SALES SUPPORT ROLES.

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OVER THREE YEARS OF EXPERIENCE IN HIGH VOLUME CALL CENTERS, INCLUDING SUPERVISORY

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POSITIONS.

OVER SEVEN YEARS OF EXPERIENCE IN RETAIL SALES/SALES MANAGEMENT POSITIONS.

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SERVED FOUR YEARS IN THE U.S. NAVY; HONORABLY DISCHARGED

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HIGHLY MOTIVATED, DEMONSTRATED ABILITY TO WORK WITH MINIMAL SUPERVISION

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EXCELLENT LANGUAGE AND COMMUNICATION SKILLS.

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DEMONSTRATED ABILITY TO ASSIMILATE RAPIDLY IN NEW ROLES.

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MPLOYMENT

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HHGREGG 5701 W. TOUHY AVE.; NILES, IL; NOVEMBER, 2012 DECEMBER, 2014

COMMISSION SALES, MAJOR APPLIANCES, BEDDING, FURNITURE, AND CONSUMER ELECTRONICS

SUPERVISORS: CESAR CHARLES, JOHN PAUL FORNEY

PHERION/RANDSTAD 4 OVERLOOK POINT RD.; LINCOLNSHIRE, IL 60069; AUGUST/SEPT. 2012

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TEMP. POSITION, INBOUND CALL CENTER, FIELDING CALLS REGARDING BENEFITS FOR CLIENT

AONHEWITT

LTIMATE STAFFING 1952 MCDOWELL RD. #111; NAPERVILLE, IL 60563; APRIL/MAY 2012

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TEMP. POSITION, “GOODWILL AMBASSADOR” FOR AMERICAN ASSOCIATION OF CANCER

RESEARCHERS CONVENTION. PREPARED CONVENTION LITERATURE AND STAFFED VARIOUS

REGISTRATION/INFORMATION SITES.

CONTACT/SUPERVISOR: KURT TROST; PH: 630-***-****

EMAIL:

acok4k@r.postjobfree.com

AWYERS.COM WORK FROM HOME; APRIL SEPTEMBER 2012

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WORKED AS INDEPENDENT AGENT SETTING UP SALES APPOINTMENTS NATIONWIDE FOR AGENTS

SELLING ADVERTISING SPACE IN LEGAL PUBLICATIONS AND ON LAWYERS.COM

AKESHORE STAFFING 1 N. FRANKLIN ST. SUITE 950; CHICAGO, IL 60606; DECEMBER 2010

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FEBRUARY 2012. INITIAL/PRIMARY ASSIGNMENT WAS IN CALL CENTER AS A “PROXY

REPRESENTATIVE”, CONTACTING SHAREHOLDERS TO SECURE THEIR VOTES AT APPROACHING

SHAREHOLDER MEETINGS. OTHER SHORT TERM ASSIGNMENTS PERFORMED AS WELL.

ERSONAL EMPLOYMENT/CAREGIVER MARCH 2009 SEPTEMBER 2010

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MY FAMILY SOLICITED ME TO SERVE AS A LIVE IN CAREGIVER FOR MY MOTHER, STRICKEN WITH

DEMENTIA AND DESIRING TO STAY IN HER HOME DESPITE HER ADVANCING CONDITION MADE

HER UNABLE TO LIVE WITHOUT ASSISTANCE/SUPERVISION.

EOPLESCOUT 860 W. EVERGREEN ST.; CHICAGO, IL 60622; DECEMBER 2007 FEBRUARY 2009

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INITIALLY HIRED AS A RECRUITER IN A HIGH VOLUME CALL CENTER, FIELDING CALLS FROM

POTENTIAL EMPLOYEES APPLYING FOR JOBS WITH OUR CLIENTS. ELEVATED TO SHIFT (“POD”)

SUPERVISOR, MONITORING PRODUCTIVITY LEVELS IN REAL TIME AND ADJUSTING STAFF LEVELS

ACCORDINGLY AS WELL AS GENERATING COMPREHENSIVE SHIFT END REPORTS.

LAST SUPERVISOR: DAVE JOHNSON. PHONE: 312-***-****; FAX: 312-***-****

WEDISH CAR PARTS 792 COUNTY LINE RD. STE. B, BENSENVILLE, IL 60106; SEPTEMBER 2004

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OCTOBER 2007. RESPONSIBILITIES INCLUDED RECEIVING INVENTORY, MAINTAINING STOCK

LEVELS, ASSEMBLING USER READY AUTOMOTIVE REPLACEMENT ASSEMBLIES FROM COMPONENT

PARTS AND PACKING SAID ITEMS FOR SHIPPING.

CONTACTS: NATALIE SIMMON, ALEX ZATSORENKO; PHONE: 877-***-****/773-***-****

THER EMPLOYERS PRIOR TO 2004 INCLUDE:

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ARAMARK SERVICES ( AT WRIGLEY FIELD, CHICAGO, IL) <>APPLEONE EMPLOYMENT AGENCY

(CHICAGO, IL) <> JEWEL FOOD STORE #5343 (CHICAGO, IL) <>ORBITZ INTERNATIONAL

(CHICAGO, IL) <>DURAY LIGHTING (CHICAGO, IL) <> LA Z BOY SHOWCASE SHOPS

(BERWYN, IL) <> MONTGOMERY WARD (LOMBARD, IL & CHICAGO, IL)

EDUCATION

RUMAN COLLEGE (CHICAGO, IL) 1998 1999, 2002 2007

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APPROXIMATELY 74 CREDIT HOURS, FOCUS ON ARTS, LITERATURE. ASSOCIATE ARTS DEGREE,

PHLEBOTOMY TECH CERTIFICATION (ASCP), PHARMACY TECH CERTIFICATION (PTCB)

ORTHEASTERN ILLINOIS UNIVERSITY (CHICAGO, IL) 1999 2001

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APPROXIMATELY 24 CREDIT HOURS IN LITERATURE AND EDUCATION

ARQUETTE UNIVERSITY ( MILWAUKEE, WI)

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APPROXIMATELY 116 CREDIT HOURS, WITH FOCUS ON PSYCHOLOGY, ENGLISH, AND BUSINESS

ADMINISTRATION.

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