ROB E R T M . ST EP ON OVI C H

Cell 916-***-**** ~ acok4d@r.postjobfree.com

http://www.linkedin.com/in/robertsteponovich

E xe cutive Pro fi le

Strategic Perspective ~ Enlightened Leadership ~ Customer Obsessed ~ Growth Focused

Accomplished executive proven in achieving business success through maximizing customer value, sound financial

management, metrics-based performance monitoring, and fostering a high-performance culture. Mission-driven,

energetic leader with progressive experience managing administrative, business development, operational and

human capital matters. Accomplished “face of the organization” r egarded for excellent communication skills,

nurturing trust-based internal/external partnerships, and developing talent within organizations.

Strategic Planning & Tactical Implementation Proactive Change Management

Full P&L Responsibility Continuous Improvement Champion

Enterprise Risk Management Media Relations/Company Spokesperson

Sales & Marketing Management Staff Training & Development

Ca re e r Hi gh light s

Led multi-channel, multi-site customer service/account management organization to 90%+ customer

retention and customer satisfaction scores.

Extensive enterprise-level technology experience, including leadership of four telecommunications

platform installations and three core processing system conversions.

Significant contributor to multiple annual strategic planning & budget preparation/monitoring processes.

Revitalized credit product training/incentive program, increasing penetration from 7% to 30%.

Established cross-selling training/incentive program, increasing penetration of core product from 24% to

30% of customer base in 6 months.

Boosted online banking penetration from 24% to 30%; grew eStatement penetration to 12%.

Reduced year-over-year employee turnover from 47% to 28%; unwanted turnover reduced below 20%.

Enhanced the lives and careers of many at all levels of the organization through mentoring, coaching and

development.

Designed and implemented comprehensive restructuring of personnel policies and job/wage

administration program, including a variable, pay-for-performance system.

Revamped IIPP/safety program driving down worker’s compensation ex -mod factor from 1.34 to .87.

Directed MCIF system configuration to build new customer prospecting campaigns, on-board and

penetrate new customers, and integrate marketing data into organizational decision making structure.

Redesigned workflows, asset recordkeeping, PM tracking and reporting components of company’s CMMS

to achieve significant operating efficiencies and cost reductions.

Researched and implemented SAAS solution for timekeeping/payroll processing/benefits management.

Successfully negotiated and executed two business consolidations, generating combined assets of $100

million in 1998 and combined assets of $1.6 billion in 2009.

Interfaced with team of outside consultants to establish 10 -year facilities plan; managed land acquisition

and construction of 35,000 sq. ft. corporate headquarters.

Managed large-scope McGladrey consulting engagement resulting in significant operating efficiencies and

fee changes, which structurally decreased expenses and increased revenue .

Led organization-wide rebranding initiative driven by strategic niche focus.

Managed numerous RFP/vendor selection events and contract negotiations.

Accomplished legal/regulatory analyst and compliance decision maker.

Wrote and delivered complex charter conversion/merger presentation resulting in overwhelming support

in membership vote.

ROB E R T M . ST EP ON OVI C H

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Cell 916-***-**** ~ acok4d@r.postjobfree.com

P ro f e ssi ona l E xp e rien ce

ATLAS FIELD SERVICES, INC. – ORANGEVALE, CA (2012 – 2015)

Chief Administrative Officer

Lead operations and administrative executive for $5 Million facilities repair and maintenance firm.

Reduced infrastructure and operational costs through business process reengineering and CMMS redesign.

Implemented metrics-driven performance management, personnel policies, and HR systems.

Established first budgeting process and job costing methodology for company.

Created formal vendor vetting, on-boarding, and performance management/QC process.

KRAMERICA MARKET ANALYTICS DBA TEXTBOOK INSURANCE S OLUTIONS – EL DORADO HILLS, CA (2010 – 2013)

President

Founded business strategy, financial & marketing consultancy.

Formed educator focused insurance and financial service s practice. Increased insurance agency book of

business: 112% in policy count, 70% client increase, and 66% household increase.

Developed and successfully funded business/financial plan for “Web 2.1” start-up.

Established niche market expansion plan for major employee benefits broker/PEO partnership.

AMERICAN RIVER HEALTHPRO (SAFE) CREDIT UNION – SACRAMENTO, CA (1994 – 2009)

President/CEO

Provided policy level leadership in all strategic, financial, governance, operational, and marketing matters

for $225 Million financial institution.

Lowered net expense ratio from 3.75% to 2.56% while raising non-interest income ratio from . 94% to 1.80%.

Achieved 350% growth in assets as well as 230% increase in shares/members.

Teamed with elected officials and led strategic planning team in development of multi-year financial

forecast/budget to achieve plan objectives.

Established long term facilities plan; constructed new headquarters office ; established organization’s first

branch offices.

Maximized member value, operational efficiency, staff engagement, and marketing effectiveness.

NATIONAL CREDITORS CONNECTION, INC. – LAKE FOREST, CA (1991 – 1994)

Chairman & President

Co-founded specialty collections services provider.

Championed all start-up efforts; developed and executed initial business and financial plan.

Expanded client base to 60+ financial institutions and gross income by an avera ge monthly rate of 10%.

SCHOOLSFIRST (ORANGE COUNTY TEACHERS) FCU – SANTA ANA, CA (1983 – 1991)

Senior Vice President, Operations & Vice President, Marketing

Executive roles in compliance, marketing, operations, and member service for California’s largest credit

union (currently $10+ Billion in assets).

Led initiatives resulting in nearly 400% asset growth and 140+% growth in membership.

Established organization’s first branch network and facilities management function, including operating

structure and financial/performance reporting.

Educat i on & C red ent ia ls

Bachelor of Arts, Economics - University of California, Irvine

Professional Development:

Zenger-Miller/Achieve Global Frontline Leadership Credentials Earned:

Certified Predictive Index® Analyst

& Towards Excellence Programs

Certified Financial Planner

CUNA/CCUL Stanford Executive Education

FINRA [NASD] Series 6, 7 & 63 Licenses

CU Investment Management Institute

California Life/Disability & Fire/Casualty Licenses

Moebs Pricing Institute

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