Post Job Free

Resume

Sign in

Customer Service Manager

Location:
New York, NY
Posted:
March 04, 2015

Contact this candidate

Resume:

Eugene H. Willis, Jr.

917-***-****

acok3g@r.postjobfree.com

Profile

Detailed oriented professional with over 13 years of experience in residential mortgage sales,

credit risk and compliance policies, which includes FRY 9C and FRY 14 reporting. Skilled as a

project management and a track record of developing internal controls, best practices, effective

and efficient policies and ensuring adherence.

EXPERIENCE

United Nations FCU 2014 - Present

Mortgage Loan Officer

• Originate first and second mortgages for UN members and affiliates.

• Complete mortgage application including supporting documentation for credit approval

and point of contact to gather any related conditions for timely closing.

• Run loans through DU for mortgage approval.

• Members include international and high net worth clients.

• Participated in various initiatives and seminars to educate borrowers and publicize UN

mortgage products and services.

Hudson Heritage FCU 2008-2014

Mortgage Originator

● Originated 30 Million in residential mortgages in 2013.

● Recommended changes in work-flow that increased efficiency in customer service.

● Gathered and reviewed all documents necessary for loan approval for conventional, FHA and VA

loans.

● Submitted documents to underwriter and kept client abreast of status throughout loan process.

● Dealt with all parties internally and externally to ensure that all loan requirements were met up to

closing.

GE Money Bank 2004-2008

Territory Manager

● Manage a $50 million a month residential mortgage pipeline.

● $650,000 signing authority with 10% LTV & DTI exception.

● Supervise and monitored the performance level of the Underwriting Team Leads, Loan analysts,

Document Drawers and Funders.

● Review and approve loan exceptions as necessary to ensure common sense underwriting.

● Recommended new and revised policies and procedures as appropriate.

● Conduct due diligence for secondary market activity to ensure compliance.

● Promoted to Territory manager within 2 years.

GUARDHILL FINANCIAL 2002-2004

Mortgage Specialist

● Responsible for all-underwriting functions of mortgage loans.

● Interfaced with title agents, appraisers and support staff for loan approval.

● Accepted and resolved conditions for final approval.

● Heavy client contact.

MERRILL LYNCH CREDIT 1998-2002

Loan Analyst

● Processed conforming and non-conforming residential mortgage, which included FNMA, FHA,

and FHLMC.

● Carried 100 to 120 loans in my pipeline.

● Interfaced with Underwriters and Loan Officers until a lending decision was rendered.

● Educated clients on product/program information.

EDUCATION

SOUTH CAROLNA STATE UNIVERSITY

B.S. Business Administation.

Registered with the NMLS.



Contact this candidate