N EVILLE THOMPSON

**** *.*. ***** *******

Phone: 305-***-****

Miami Gardens, FL 33056

Email: acok33@r.postjobfree.com

F ield Technician Professional

A seasoned professional with an extensive background as a Field Technician.

Consistently meets and exceeds established goals and performance expectations, which

results in achieving overall performance goals for the organization. Provides exemplary

customer service to all customers by managing conflict resolution effectively. Well

developed in written and oral communication efforts. Certified in Construction Safety

and Health.

Areas of Expertise

Inventory Management Business Troubleshooting Customer Service

Conflict Resolution Vehicle Maintenance Effective

Communication

Professional Experience

R & L CARRIERS, PEMBROKE PINES, FL DEC 2014 - PRESENT

FREIGHT HANDLER (PART-TIME)

Loads and unloads incoming shipments to be received and shipped the same day.

Sorts and stacks cargo in locations as directed by operating equipment such as

forklifts, pallets or cargo boards.

Utilizes production sheets to record unit numbers and maintains equipment storage

areas to ensure that inventory is protected.

Installs protective devices to prevent shifting or damage to items being transported.

COMCAST/XFINITY, MIAMI, FL SEP 2009 – JUL 2014

FIELD TECHNICIAN (SEP 2009 – JUL 2014)

Tested repaired, newly installed, or updated equipment (cable, phone and internet) to

ensure that it functioned properly and conformed to specifications, using test

equipment and observation.

Performed proper ladder handling and positioning (6 – 28 feet) and

Utilized tools (drill saws, hammers, etc.) both electrical and manual appropriately.

Managed the responsibility of the company’s vehicle and maintained daily truck

maintenance.

Ensured customers were satisfied with all physical work completed at the home by

validating sig.

Tested circuits and components of malfunctioning telecommunications equipment to

isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes,

and other hand tools.

WAREHOUSE/CONVERTER ROOM REPRESENTATIVE (NOV 2007 – SEPT 2009)

Maintained inventory of digital equipment and materials, and completed reports

utilizing Excel spreadsheets.

Provided the payment center and front desk with the appropriate materials.

Ensured technicians were provided with accurate converter boxes, modems for phone,

coax cable for Internet as well as other field materials.

Education & Training

Bachelor of Arts, Social Science, Providence College, Providence, RI

Certifications

Certified in Construction Safety and Health OSHA – Oct 2013

Computer Skills

Proficient with Microsoft Word, Excel, PowerPoint and the Internet

Ability to type 45 WPM

Client Name

Resume, Page PAGE \* MERGEFORMAT 2

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