KAIHA BERTOLLINI

**** ********* **** *****

Atlanta, GA 30309

912-***-****

acok32@r.postjobfree.com

CAREER PROFILE

Accomplished and dedicated customer service administration professional. Skilled providing superior customer

service and effectively resolving conflicts. Experienced organizing and maintaining vendor files, creating

deposits, and coordinating marketing materials. Proficient using Microsoft Word, Excel, and PowerPoint. Possess

excellent written and verbal communication skills.

AREAS OF STRENGTH AND EXPERTISE

• • •

Customer Service Loss Mitigation Operations

• • •

Project Management Office Management Increasing Sales

• • •

Data Entry Microsoft Office Medical

Terminology

PROFESSIONAL EXPERIENCE

Blue Sky Agency 2014 to Present

Office Manager

Maintains office services by organizing office operations and procedures; preparing payroll; controlling

correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring

clerical functions. Provides historical reference by defining procedures for retention, protection, retrieval, transfer,

and disposal of records; Maintains office efficiency by planning and implementing office systems, layouts, and

equipment procurement; Designs and implements office policies by establishing standards and procedures;

measuring results against standards; making necessary adjustments. Completes operational requirements by

scheduling and assigning employees; following up on work results; keeps management informed by reviewing

and analyzing special reports; summarizing information; identifying trends. Maintains office staff job results by

coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; Maintains

professional and technical knowledge by attending educational workshops; reviewing professional publications;

establishing personal networks; participating in professional societies; Achieves financial objectives by preparing

an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; Contributes to team

effort by accomplishing related results as needed.

Key Accomplishments

• Process Creation and strengthening Vendor Relations.

• Developed operations and strategic office solutions for 2015 work year.

Assurant Specialty Property 2013 to 2014

Vendor Compliance Analyst

Review vendor contracts and files for compliance, verification of general ledger, errors and omissions insurance,

and workers compensation policies. Perform background checks, update expired insurance reports, and

communicate with vendors via phone and email. Investigate procedure improvement and perform procedure

creation. Managed Excel spreadsheet creation, document creation, scheduling meetings, and Outlook express.

Experience working with Assurant FAS legal department rules and regulations.

Key Accomplishments:

• Accountable for creating, organizing, and maintaining 1,600+ new vendor files.

• Developed Vendor Management Departments Standard Operating Procedure manual.

United States Army 2009 to 2012

Orderly Room Operations Manager

Maintained a professional appearance and acted as first line receptionist for 603 rd HHC maintenance unit.

Directed calls in a timely manner while maintaining an energetic friendly disposition. Coordinated outgoing

KAIHA BERTOLLINI Resume, Page 2

documentations for platoons, maintained award documentation and promotions as outlined by military protocol.

Performed preventative maintenance on vehicles and ordered parts for broken equipment.

Key Accomplishments:

• Received Final Inspection Achievement Award from Command Sergeant Major for Most Disciplined

Soldier.

• Created and maintained files for 300+ soldiers in the Drivers Training Program.

Cheshire Visuals 2008 to 2009

Assistant Night Manager

Oversaw organization of employee scheduling, supervised daily reconciliation of sales, and made end of shift

deposits. Coordinated marketing materials, acted as liaison to third party vendors, and received and tracked store

inventory. Provided customer service and effectively resolved issues.

Key Accomplishments:

• Promoted to Weekend Lead position after one month of excellent performance.

• Maintained top sales of $15K weekly.

Park Tavern 2007 to 2008

Banquet Server

Maintained a professional appearance while providing service to banquet guests. Created and distributed

marketing materials. Set up dining areas, catered food and bridal parties, business events, and school functions.

Key Accomplishments:

• Maintained correspondence between customers and staff on a daily basis.

• Observed and adhered to safe food handling practices.

PROFESSIONAL EXPERIENCE CONTINUED

New World Builder’s 2005 to 2008

Receptionist / Installer

Greeted customers, answered phones, and provided estimates. Scheduled and confirmed appointments and

answered customer questions. Provided extra help on job sites installing locks, windows, doors, and flooring.

Key Accomplishments:

• Maintained a safe and clean work space.

• Properly disposed of hazmat material.

Southern Gastroenterology 2004 to 2005

Medical Front Office Administrator

Checked patients in, scheduled appointments, and maintained phone lines. Provided superior customer service.

Conducted pre-certifications with insurance companies and reviewed and prepared charts for future appointments.

Explained discharge instructions and provided patient education. Prepared patient rooms, removed IVs, and

monitored patients in recovery.

Key Accomplishments:

• Obtained proficiency in both front and back office.

• Applied knowledge of Occupational Safety and Health Administration compliance standards.

EDUCATION AND TRAINING

Associate of Applied Science, Business Administration Technology, Gwinnett Technical College

Lawrenceville, GA, 2015

Medical Assisting Diploma, Georgia Medical Institute, Norcross, GA, 2004

Wheeled Vehicle Mechanic Training, United States Army, 2010

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