*** ******* * 203-***-****

Blvd. selenia.moore@liv

New York, NY e.com

10037

Selenia N. Moore

Objective To secure an administrative or customer service

position.

Experience Pres: Connex Credit

Union North Haven, CT

Member Services Representative

2013-Pres

Processing monetary transactions

Customer Service

Various clerical responsibilities (data entry,

responding to e-mail requests, processing incoming

mail, posting payments)

2012-2014 The National Groups

Meriden, CT

Medical Collections & Billing

Contacting patients for payment of past due

services

Accounts receivable

Use and knowledge of ICD-9 and CPT codes

Use of medical terminology

Working closely with medical offices and insurance

companies for account reconciliation

2009-2012 Webster Bank

Wallingford, CT

Customer Care Agent III

Resolving customer account issues via inbound

calls, e-mail and live chat

Documenting issues and following-up as needed

Answering inquiries regarding products and services

Loan referrals & servicing (payments, inquiries,

payoffs and other matters)

Exceeding sales requirements set by management

Assisting in special projects for team development

OneTouch, Webcom & MSP navigation

MS Office operation (Word, Excel, PowerPoint,

Outlook)

2005-2009 K&S Travel/Triple Jays West Haven, CT

Front Office Manager/Stand-in Store Manager

Full time administrative and clerical duties

Ordering supplies and equipment as needed

Covered as manager on the retail side while

assisting staff

Greeting clients & vendors

Creative merchandising promotions to aid in retail

sales

2003-2005 One Call Medical, Inc. Parsippany, NJ

Scheduling Agent

Data entry of patient information via inbound calls

Scheduling radiology exams for clients nationwide

Resolving dilemmas to ensure effective medical care

Precertification/Insurance verification for medical

procedures

Use of medical terminology, ICD-9 and CPT codes

Per Diem Whitney Diagnostic

Imagining Hamden, CT

Front Desk Receptionist/Scheduler (per diem/as

needed)

Registering & Scheduling patients for radiology

procedures

Precertification/Insurance verification

Making outbound reminder calls

Preparing medical records on CDs

Scanning, filing and other clerical

responsibilities

Education 2003 Stone Academy Hamden,

CT

Office Administration

2014 WSDA

White Plains, NY

Dental Assisting

Contact this candidate