Sonia R. Pitter

Atlanta, GA

917-***-****

acok26@r.postjobfree.com

http://www.linkedin.com/in/soniarpitter

Leader in Business Analysis, Solutions Design

& Risk Management in Financial Services

Accomplished and versatile senior-level Business Analyst and Quality

Assurance specialist with extensive experience in the financial industry.

Expertise in full system development lifecycle to include design,

requirements documentation, development and execution of test plans, test

cases and test processes to enable immediate and effective corrective

action. Known for generating significant and consistent cost savings and

fault-free implementation of tailored business solutions.

Skilled in regulatory compliance, risk management, process improvement,

implementation strategy and system conversion. Adept communicator with

recognized strengths in collaboration, problem solving and education with

diverse stakeholders at all levels. Ensures process and project

initiatives are defined, scoped, and appropriately sponsored.

Areas Of Proven Strength

Improvement Initiatives Risk Management Business Solutions Design

SWIFT Data Mapping Regulatory Compliance Implementation Strategy

Requirements Gathering OFAC / FINCEN / Sanction Mentoring & Coaching

Screening

Program & Project Domestic & International Client Conversion &

Management Payments Training

Professional Experience

Brown Brothers Harriman, Jersey City, NJ 2000 - 2015

Assistant Vice President and Senior Business Analyst, Funds Transfer (2004

- 2015)

. Design Improvement Initiatives. Lead Analyst on diverse and complex

projects, often involving multiple departments and offshore teams.

Researched and recommended process improvement initiatives; identified

new opportunities and led improvements in operational efficiencies

through enhanced workflows, operational controls, user experience, and

elimination of manual process. Worked closely with developers to quickly

research and resolve production issues. Created, maintained and

prioritized discretionary enhancements geared towards quality control,

improved productivity and risk reduction. Represented department on all

firm-wide initiatives, by providing expertise and assessing impact to the

payment processing system.

. Requirements Gathering/Documentation. Facilitated communications with

diverse stakeholders to define and document requirements. Helped convert

functional requirements into technical specifications. Provided

developers with new screen designs, transaction mapping logic, new

workflows and transaction calculations. Prepared and executed project

plans, including resource allocation, scope analysis, and test strategy.

Performed gap analysis and provided documentation to Senior Management.

Visited vendors on site to review requirements, provide expertise and

approve design proposals. Was responsible for analysis, requirements

documentation, testing and implementation of annual SWIFT upgrades.

Served as Subject Matter Expert (SME) for payments including CHIPS and

SWIFT mapping.

. Quality Assurance Testing. Developed test scripts using HP Quality

Center; created test cases and test plans. Led all phases of testing

includes unit testing, user acceptance testing (UAT), functional,

regression, end-to-end, parallel and dry runs. Ensured test scripts were

aligned with business requirements. Tracked and recorded defects in the

QA environment. Created measureable guidelines to track testing success.

Communicated testing results and worked with offshore development teams

as required.

. Quality/Risk Management. Led team to the successful development and

implementation of a web-based application to manage and process wire

instructions received via FAX which resulted in a 99% decrease in errors

and omissions. Managed successful implementation of multiple processing

solutions to improve the Straight-through-Processing (STP) rate,

increasing from 75% to over 90%. Collaborated with the Treasury and Risk

groups to develop a new process for the managing incoming receipts and

calculating available balance for payments within the bank's

Sonia R. Pitter Page Two

Professional Experience (Continued)

liquidity platform; this led to real-time processing of funds and greater

visibility of pending transactions. Led the successful conversion from

an in-house legacy OFAC monitoring system to a vendor application.

. Mentoring and Coaching. Hired, on-boarded and directed the work of Junior

Business Analysts to assure compliance with established standards and

procedures. Monitored team progress and coached for performance.

. Implementation Strategist. Determined product quality and release

readiness. Made go/no-go decisions. Created implementation checklists.

Recommended and documented requirements for post implementation check-

outs. Provided release coordination and support. Researched and

resolved issues post-implementation.

Operations Supervisor, Funds Transfer (2000 - 2004)

. Managed a staff of 12 employees responsible for the input verification

and authorization of domestic and international payments received from

both internal departments and clients.

. Ensured transactions were processed accurately and timely across

multiple market deadlines.

. Managed Hold Sheet desk responsible for monitoring the bank's balance at

sub custodians. Communicated positions to the Treasury Department in a

timely manner.

. Hired and trained staff as needed.

. Assessed and recommended processing improvements.

Banco Popular, NA, New York, NY 1995 - 2000

Operations Supervisor, Methods & Procedures (1998 - 2000)

. Managed a team of 5 responsible for the documentation and dissemination

of operating, regulatory and system related procedures to a branch

network of 70 branches across the U.S. Conducted systems and regulatory

training in the New York, New Jersey, Chicago and California offices.

. Worked closely with Compliance, Auditing, and the Branch Networks to

ensure compliance with regulation.

. Prepared the teller and platform training manuals to be used throughout

the branch network.

. Designed and produced all branch brochures.

. Worked closely with the marketing team, ensuring that all marketing

materials were compliant with regulation.

. Worked closely with our teller and platform vendors to conduct, testing,

piloting and rollout of new teller system.

. Created and maintained all forms used in the branches and in the back

offices, ensured that all forms were updated and contained the verbiage

required by Federal and State regulators.

. Managed the Operation's Helpdesk, which provided technical and

procedural support to the branch network.

Analyst, Methods & Procedures (1995 - 1998)

. Documented regulatory and functional procedures for branch networks and

provided helpdesk support as needed.

CoreStates Bank, New York, NY 1990 - 1995

Customer Service Representative

Education

Bachelors of Business Administration, Marketing

Bernard M. Baruch College, City University of New York

Banking System & Application Skill

Keystone (wires)

Inquiry Manager

FircoSoft

HP Quality Center

Test Director

MS Office Suite

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