WYNNONA M ROBINSON

*** ****** ***.

Hackensack, NJ 07601

Phone: 757-***-****

E-Mail: acok17@r.postjobfree.com

CAREER OVERVIEW

Computer Systems Analyst with diverse industry experience in Information Technology. Demonstrated

ability to improve network performance and implement complete customer solutions by focusing on

first time resolution and creating a positive atmosphere for success.

SECURITY CLEARANCE

Top Secret Clearance – SSBI (Inactive)

CERTIFICATION

CompTIA Security+ ce - (Oct. 2013)

CompTIA Network+ - (Fall 2014)

EC-Council CEH - (Fall 2014)

SKILLS/EXPERIENCE

Saba LMS, Windows, Unix, Linux, Mac OS, SM9, Java Script, CSS (HTML), AS/400-Cobol,

FORTRAN, SQL, PuTTY Connecting Manager, SAP, Microsoft Office, Windows Messenger

(NetMeeting), Symantec Antivirus, ICD-9 Coding, Heat Software, Cradle, Peregrine, Abaco, Enovia

PM, Active Directory, Cognos, Mercury, PeopleSoft, Remedy, File Maker Pro, VMware, RightNow

(CRM), Cisco Agent Desktop, Lotus Notes 8.5, Hyena, i-team, Dameware

ACCOMPLISHMENTS

Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware

and software, security systems and communication links. Managed all clients network LAN/WAN

hardware including routers, switches, load balancers and wireless networking equipment. Actively

mentored, trained and supervised new web developer for several months to improve HTML, CSS, Java

Script, debugging and general professional skills.

February 2014 – October 2014

Various Companies Hampton Roads, VA

Freelance Contractor

As a computer consultant I ran and installed cable to establish the internet in new and old businesses

such as Harry & David’s in a mall and Pizza Hut at the Langley Air Force Base. I installed new and

updated software, removed viruses, installed new computers and printers, and diagnosed and resolved

computer issues for small businesses, family and friendsPROFESSIONAL EXPERIENCE

October 2013 – December 2013

Ferguson Enterprises, Inc. Newport News, VA

Project Coordinator

Developed Powerpoint, excel spreadsheets, and reports that consist of migration information for

designated branches. Contacted sites to inform them of specific dates and times when migration would

be done. Viewed site requirement information to determine what needed to be added to the master

spreadsheet. Emailed site requirements to contractor to determine what needed to be done to do the

migration. Retrieved router information from main database to update SM9 ticking system. Wrote

command script in PuTTY Connecting Manager for Routers.

April 2012 – April 2013

IBM Global Services Newport News, VA

Technical Support Specialist

As a Subcontractor for IBM, performed various duties to support the Distributed Learning System

(DLS) system/solution as designed and implemented by DLS network engineers and technicians.

Performed as a systems administrator for an Active Directory global wide-area network (WAN)

comprising 370 servers and over 4,200 client workstations, as well as switches, hardware VPN devices,

and other infrastructure equipment. Provided technical assistance to users of the DLS system. My other

duties included implementation, correction, and omission of Saba LMS courseware, performance

monitoring, account administration, password resets, troubleshooting and problem identification for

escalation groups, customer satisfaction reporting, internal procedures documentation, and other Help

Desk related activities. Utilized Remedy trouble ticket/incident reporting system to document and log

all problem reports from customers, to facilitate tracking, work flow management, escalation, and

resolution. Supported the remote diagnosis of LAN and system related problems.

July 2009 – April 2012

Computer Consultant Hampton, VA

As a computer consultant I Install new and update software, remove viruses, install new computers and

printers, and diagnose and resolve computer issues for small businesses, family and friends.

February 2008 – July 2009

Northrop Grumman Newport News, VA

Account Administrator

As a subcontractor for Northrop Grumman Newport News (NGNN), provided access to NGNN

systems and applications as requested on the appropriate and approved NGNN forms. Responsibilities

included responding to Service Center requests via telephone, email, remote access, and in-person.

Diagnosed/resolved advanced information technology hardware and software issues while using

Windows XP. Identified situations requiring urgent attention and forwarded information to the

appropriate parties. Documented details of an issue and troubleshooting steps taken in order to resolve

an issue. Worked independently to research and resolve complex technical issues. Provided daily

activity counts, as well as assisted as Lead for Product Management. Additional tasks included

performing computer backups of COGNOS, Mercury and numerous small UNIX systems. Provided

24/7 on-call support for legacy systems and developed/ maintained a professional level of technological

proficiency.

August 2007 – October 2007

Lockheed Martin Hampton, VA

Refresh Coordinator

As a subcontractor for Lockheed Martin, computers were refreshed for National Aeronautics & Space

Administration (NASA) employees. Assisted customers with questions about supported software and

computer platforms. Questions were researched using a variety of manuals and knowledge-based

resources, while transferring data from system to system. Windows 2003 was the operating system used

and Active Directory. Different tools such as Anti-virus/Anti-spam Servers were installed and many

applications to and keep users abreast of current innovations, system information, problems, changes,

and updates relevant to the NASA user community.

September 2002 – October 2004

People Processing Information, Inc. (PPI) Bethesda, MD

Help Desk Specialist

As a subcontractor for the National Institute of Health (NIH) Department of Engineering Services, was

responsible for maintaining a centralized help desk for the NIH campus and supporting facilities. Daily

tasks included utilizing Microsoft Help Desk Software to maintain a database of all requests for

physical maintenance, monitoring the completion of work, ensuring the satisfaction of the customer,

and providing management with status reports that included work orders, technician reports, and

customer comments. Supplied on-the-job training to new hires and received positive feedback from

management.

October 2000 – October 2001

Johnson, Bassin, & Shaw, Inc., Silver Spring, MD

Regional Manager

As a Program Analyst, was responsible for focusing on management, reviewing, and monitoring of

emergency and medical examiner report forms. Reviewed and approved financial records and

discrepancies for reporters and field liaisons. Additional tasks included maintaining program, financial,

and other databases as well as providing concept development insight.

December 1996 – September 1999

Cellular One, Inc., Greenbelt, MD

Consumer Affairs Specialist

Responsibilities included updating monthly business development reports, performing new hire

orientation, and reviewing contracts/proposals. Additional tasks included the coordination of daily

communications with customers for resolution issues, ensuring that the needs of purchasers were met,

and assisting in the development of marketing initiatives.

EDUCATION/TRAINING

2013 Infotec, Network+ Certificate

2013 Infotec, Security+ Certificate & CompTIA Security+ ce Certification

June 2009 ECPI College of Technology Newport News, VA A.S. Computer Information Systems

July 1991 Norfolk State University Norfolk, Virginia B.S. Mass Communication

2004 Academy of Computer Education Greenbelt, MD Certificate: A+/Network+

2001 The Computer Trainer Greenbelt, MD Certificate HTML & JAVA Script

AFFILIATIONS/CERTIFICATIONS

Phi Theta Kappa (PTK)

ARMY TRAINING

Information Assurance Awareness & Exam, Accident Avoidance Course, Enhancing

Information/Physical Security, Army Incident Handling Virtual Training Course, Social Engineering

Short, WNSF-Portable Electronic Devices and Removable Storage Media v2, AT Level 1 Awareness

Training, Cyber Awareness Challenge, Sexual Harassment/Assault Response Prevention Training

Courses, Social Media and Operations Security Training, Phishing Training, Information Assurance

Fundamentals formerly (IASO), Personally Identifiable, Information, OPSEC Awareness

Contact this candidate