Vi r g i e T h i b a u l t

Moreno Valley, CA

acok10@r.postjobfree.com

Experienced customer service specialist seeks telecommute role to utilize customer

care expertise in a leading virtual call-center. I am a university graduate with the

keen ability to th rive in a fast-paced environment and a talent for diffusing customer

escalations. As a highly coachable self-starter, I am a professional with measurable

k nowledge of obtaining customer satisfaction and a f lexible schedule.

people-oriented

Skills

* Excellent Communication with people inside and outside of the organization

* Excellent Conflict Resolution including the ability to make decisions and solve

problems

* Empathy with Assertiveness that maintains low call times and speedy customer

resolution

* Ability to work in both a cooperative and competitive team structure

* Ability to sell or influence customers

* Ability to plan, organize, and priori tize work independently

* Expert ability to create and edit wri t ten reports and analyze quantitative data

* Typing speed 60 wpm with 98% accuracy

* Proficiency with computer software programs (including, but not limited to:)

--Equipped with Microsoft Windows 8.1, high speed internet, and a land-line

telephone

-- Microsoft Office (Word, PowerPoint, Excel, Access, Note, Outlook) experienced

--Internet savvy with excellent research ability (Internet Explorer, Google Chrome,

Mozilla Firefox)

--Customer Relationship Management Software (CRM) experienced

Employment History

Alere Wellbeing

Registration Agent

Work from Home (100% Telecommute) Work-from-Home

Seattle, WA

Nov. 2013-Apr. 2014

--I took 200+ inbound and outbound calls per day, enrolling, and t ranscribing participant

testimonies.

--I conducted accurate customer contact surveys that are used to determine funding

--I pitched the Tobacco Quit Lines in 36 states and the Quit Now program for over 100

companies to thousands of participants.

* I was employed through Apple One Temp Agency, 206-***-****.

Wells Fargo Home Mortgage

Customer Service Agent

1003 E. Brier Dr.

San Bernardino, CA 92408

Oct. 2012-Mar. 2013

--I regularly took 60+ calls per day, assisting callers with service, t roubleshooting

queries, and processing documents with one call resolution.

--I sold approximately $30,000 of mortgage products including bank products and

refinances (~30% conversion rate t ransfer).

--I satisfied 98% of my customers with a satisfaction rating of 5 out of 5 stars.

--I qualified and was promoted to Skill 2 Customer Service Escrow Agent after 3 months

of employment.

*Note: I was employed via Kelly Services Temp Agency.

Canyon Springs Track and Field Team

Assistant Track and Field Coach

23100 Cougar Canyon Drive

Moreno Valley, CA 92557

Jan. 2007-Jun. 2012

--I supervised the t raining and progress of 200+ athletes at practice or in meets.

--I set up and officiated all home t rack meets, including the coordination of 16 events.

--I handled money exchanges at all fund raisers.

*Note: I was employed via Moreno Valley Unified School District.

Sunstone Marriott

Bellman/Front Desk Agent/Concierge

3400 Market St.

Riverside, CA 92501

Jun. 2006-Feb. 2009

--I arranged and kept the shuttle schedule via calls with guests and arrangements

t hrough the Front Office, assisting with the carrying of bags and assisting other

departments in busy t imes.

--I checked guests in/out, took calls, and provided excellent and discreet customer

service.

--I set up and cleaned up the concierge lounge catering exclusively to VIP guests.

*Note: This hotel has changed management, so if you would like to receive information

about my employment, you can contact my former supervisor Arturo Macias at 951-***-****.

Assorted Freelance

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