KAWALDEEP SANDHU

New Jersey, USA

(: 704-***-****

(: acok05@r.postjobfree.com

[pic]

Job Summary and Core Competencies:

V 11 years of strong experience in Release Management, Business, Functional

and Quality Analysis in Retail, Publishing and Telecom domains

V Around 5 years of extensive working experience as Business Analyst, UAT

Coordinator, Test Manager and Release Manager at different Client's

places in USA.

V Have working experience with fortune 500 software enterprises such as

Lowe's Companies Inc., Pearson Education and Wolters Kluwer

V Gigantic experience and knowledge in Retail, E-commerce, Publishing,

Telecommunication and knowledge of Accounting, Finance & Banking domains

V Experience in managing application support releases from planning and

development through production implementations

V Experience in testing of client/server and E-commerce applications (web-

sites and portal testing) with Manual and Automation testing approaches

V Proficient in BPM (Business Process Modeling) and BPT (Business Process

Testing) strategy

V Expertise in all kinds of Black Box testing techniques. testing processes

and methodologies

V Knowledge and experience in testing Siebel, Sterling, JD Edwards, BMC and

Kenan products/modules

V Working experience in Agile methodology, V model, Waterfall model and

Spiral model

V Expertise in design, review and execution of Test Strategy, Test Plan,

Test Cases and Scenarios from BRD & Use Cases

V Vast experience in Client Management, Vendor Management & Team Management

in onsite-offshore delivery model and setting up independent QA/Testing

Centers

V Expertise in eliciting system requirements, documenting requirements,

defining business processes, and identifying risks based on

functionality, workflow and business rules.

V Expertise on Bug tracking tools: Team Foundation Server, Test Director,

HP Quality Center, JIRA

V Well acquainted with complete Software Test Life Cycle (STLC) and

exposure of all stages of Software Development Life Cycle (SDLC) and

Defect Life Cycle

V Exceptional ability to maintain and build client relationships, interact

one on one with clients, business stakeholders and converse with all

facets in the clients organization

V Excellent problem solving skills with a strong technical background and

good interpersonal skills

V Quick learner and excellent team player having ability to meet tight

deadlines and work under pressure

V Proven ability to work efficiently in both independent and team

environments

Professional Achievements and Awards:

< "Certificate of Excellence" from Pearson Technology

< "Certificate of Excellence" from Lowes Companies

< "Certificate of Excellence" from HCL Lowes Testing Center

< "Best Performance" Award from HCL Technologies

Professional Experience:

* Working for HCL America, USA as Associate Project Manager since July

2005 till date

* Worked for Gnix Infosoft, Noida India as Member QA Group from Mar 2004

- Apr 2005

* Worked for HCL Technologies, Gurgaon India as Trainee since Jan 2003 -

Jul 2003

Technical Skills:

Testing Tools Winrunner, QTP

Operating System MS-DOS, Windows, Unix

Databases Oracle 8i, MS-SQL Server, Sybase

MS-Package MS-Office

Version Control Tools PVCS, CVS, Star Team

Bug Reporting Tools Team Foundation Server, Test Director, Quality

Center, JIRA

Projects Undertaken:

Project Name Corporate Legal Services - Application Support and

Maintenance

Client Wolters Kluwer

Role Release Manager and QA Manager

Team Size 23

Duration Jun 14 - till date

Location NY USA

Responsibilities and Achievements:

* Responsible for enforcing ITIL processes

* Directs and executes all phases of production support releases

* Ensures adherence to the master Project Schedule focused on the cross-

organizational interdependencies

* Communicates project and QA status to involved constituencies

* Manages and coordinates the migration process

* Responsible for prioritization, assignation and resolution of ASM

tickets.

* Co-ordinate with other track leads in resolving tickets.

* Work closely with individual track leads for e.g Order Point, One

World and BI. Ensure SLA adherence and process compliance in co-

ordination with onsite and offshore individual track leads.

* Liaise between user community and project team; mentoring the team

and providing technical & functional support and training to the

project team

* Responsible for adherence to SLAs & Participate in review meetings.

* Responsible for IRT's resolution in co-ordination with Business

analysts and technical leads

* Co-ordinate any service outage investigations and incident reporting.

* Provide Effort confirmation for billing.

* Risk management - project risks and people risks - and development of

mitigating strategies

* Recognize change management issues and risks; develop recommendations

and mitigating strategies.

* Manage project resources to ensure maximum efficiency, effectiveness

and resource utilization

* Responsible for delivering quality code to production

* Responsible and Accountable for managing the overall test effort

across the unit

Project Name Enhanced 911 and DIDs in FX

Client Telepacific Communications, USA

Role Business/QA Manager

Team Size 5

Duration Mar 13 - Feb 14

Location NJ USA

Details:

E911 project seeks to build in more automation in existing

TelePacific applications in order to enable the processing of the

911 and E911 requests with the 911 Service Provider (ILECs/Intrado)

without the need of much manual intervention from the LIM

Provisioning team.

DIDs in FX project is intended to add functionality in FX to support

identifying service features on individual DID's for SmartVoice PRI, CAS

and SIP services.

Responsibilities and Achievements:

* Responsible for requirement gathering and management of a program

involving 10 integrated applications

* Performing feasibility study and analysis of the new program vis- -vis

legacy applications

* Preparing extensive System Requirements documents

* Bridging of documentation and information gaps, brainstorming

discussions on road blocks with all stakeholders

* Managing communications and coordination between Business, Development

and QA teams

* Assisting the QA team with QA methodologies, processes, testing

artifacts and deliverables

Project Name CIF-BPEL 2.0

Client Pearson Technologies, USA

Role Test Manager

Team Size 5

Duration May 12 - Feb 13

Location Upper Saddle River, NJ USA

Details:

The contract Information Form process automates and replaces the paper

based Contract management workflow in place. The contracts are basically

the agreement outlining the terms and condition of services provided by the

Authors contributing content.

Responsibilities and Achievements:

* Responsible for planning and managing the QA activities of 3

integrated projects

* Conduct End-to-End Analysis of all Business and System/Application

Changes to determine the most effective Test Strategy/Approach in

accordance with internal SDLC processes.

* Managing overall Release Test efforts across Test Leads and

onshore/offshore Test Analysts

* Responsible for test plans, benchmarking and test result analysis for

Performance testing

* Report and communicate status/risks/etc. directly to Director/VP-level

and appropriate Project Management

* Manage the reporting of periodic QA Status Reports and QA Testing and

Financial Metrics to Senior Leadership

* Assess Defect impact on Test Deliverable(s) and Schedule to

proactively determine the contingencies

* Responsible for enforcing and auditing the QA processes and

methodologies

* Also responsible for Assuring alignment of strategic quality

initiatives with corporate goals and scorecards

* Actively assisted the team in testing the Electronic-Contract

workflows

Project Name Higher Education Workflow Rewrite (HEWR)

Client Pearson Technologies, USA

Role Test Manager

Team Size 25

Duration Jul 11 - Apr12

Location Upper Saddle River, NJ USA

Details:

The HEWR program was aimed at implementing editorial and production

workflows for Pearson Education to achieve significant savings through

standardized processes, tools and integrated systems.

Responsibilities and Achievements:

* Responsible for planning and facilitating QA activities of 7

integrated projects

* Implemented streamline communication between client and offshore QA

team

* Ensuring complete compliance in terms of quality and timely delivery

of all QA artifacts

* Implemented a seamless communication process for daily QA status to

all project stakeholders in the form of various reports as: Daily QA

Status Report, Daily Test Velocity report, Test Summary reports,

Testing status report, Traceability metrics, and Build Planning

* Successfully managed escalations, communications & coordination

between client, development teams and QA teams

* Responsible for implementing and streamlining QA methodologies and

processes across various on-going projects

* Prepared workload model, benchmarking of applications under test for

performance testing

* Actively assisted the team in testing various applications envisaging

the electronic texts/electronic books on multiple handheld devices

Project Name Lowe's Testing Centre-Services Platform (Release4)

Client Lowe's Companies Inc, USA

Role UAT Coordinator

Team Size 80 Business Users

Duration Oct 10 - May 11

Location Mooresville, NC USA

Details:

LTC- Services Platform program was aimed to provide complete solutions to

meet evolving customer needs and proactively manage the customer

experience. It involved the implementation of Sterling Order Management

system (OMS) for multi channel fulfillment of electronic orders

Responsibilities and Achievements:

* Responsible for planning and facilitating User Acceptance Testing of

11 integrated projects with a team of 80 Business Leads and Users

* Implemented a holistic E2E test approach to test 11 integrated

projects in UAT and connect 11 business teams for single UAT execution

* Assisted the Business Leads and Users in creating a pool of UAT test

cases and implementing the UAT test approach for Sterling OMS

implementation for Order Fulfillment program

* Responsible for maintaining Share-point for all UAT related

documentation and Creating various reports as: Project Status Report,

Test Summary reports, Testing status report, Traceability metrics,

User Schedule planning and Build Planning

* Presented UAT kick-off presentation, Trained the business users on

usage of Quality Center

* Prepared business flow diagrams for the E2E business scenarios

* Project Status Reporting to all Business Owners, Users, stakeholders

and PMOs

* Single Point of contact for all UAT activities

* Managed communications & coordination between Business &multi-vendor

IT teams

* Handled UAT defect resolution process with the IT teams

Project Name Lowe's Testing Centre-Services Platform (Release2)

Client Lowe's Inc, USA

Role Regression Test Manager

Team Size 12

Duration Jan 10 - Sep 10

Details:

LTC- Services Platform program was aimed to provide complete

solutions to meet evolving customer needs and proactively manage

the customer experience. It involved the implementation of Sterling

Order Management System for electronic orders via lowes.com

Responsibilities and Achievements:

* Added value to the Services Platform program by implementing Business

Process Testing strategy for enterprise level Regression testing of

the program

* Implemented an Independent Verification and Validation method for

Regression testing by ensuring an unbiased testing approach and

reduced the overall cost of the program by $1 million

* Added value to the project by effective cost utilization by ramping up

and ramping down the resources according to the need and situation of

the project

* Costing, Estimation and Budgeting of the project

* Project Status Reporting to all stakeholders and PMOs

* Handling Risk and Contingency Management

* Managing Communication with client and escalations

* Assisted the team with testing artifacts and deliveries

* Team and resource management

* Assisted the team in testing the order fulfillment process involving

lowes.com order capture, legacy OMS, Sterling DOM, Transport

Management System

Project Name Lowes Testing Centre-Credit Expansion

Client Lowes Inc, USA

Role Test Lead/ Test Manager

Team Size 15

Duration Aug 08 - Jan 10

Details:

LTC- Credit Expansion - New Credit Offerings was a development

project involving testing in its full lifecycle. It involved

introduction of 2 new co-branded credit cards in the market for

boosting the sales

Responsibilities and Achievements:

* Responsible for leading and managing the Offshore team for $4.5M

program

* Preparation of Test Plan and Test Strategy for System Integration

testing and Regression testing the electronic application and

processing of Lowes VISA and Lowes AMEX credit cards through financial

EDI transactions with GE and AMEX

* Managing the execution of SIT and Regression testing for timely

delivery of high quality deliverables to meet the program goals.

* Ensured smooth coordination and communication among teams in the multi-

vendor environment.

* Reviewing Test Scenarios and Test cases and QTP Test scripts

* Planned and executed automation of Regression test suite using QTP 9.0

* Estimation and Re-estimation of Project for both Manual and Automation

* Costing and Budgeting of the project

* Monitoring and tracking team activities

* Maintaining Metrics data for Quality Assurance Auditing

* Project Status Reporting to client and all stakeholders

* Managing Offshore/Onsite coordination, multi-vendor and client

coordination

Project Name Sales Force Automation (SFA) Higher Education

Client Pearson Technologies, USA

Role Test Lead/Functional Analyst

Team Size 5

Duration Nov 05 - Jul 08

Details:

Socrates application has two flavors, namely, Remote Application

that is used by the Sales Reps in the field having both the

application and the database locally on the Laptops, and a Network

Application that was used by Administrators where they connect to

the Network database directly.

Responsibilities:

* Involved in Onshore QA Cycle and Functional Analysis for SFA-HE

releases at Client place (Pearson Education, New Jersey, USA)

* Interfacing with the technical team to translate the gathered

knowledge into development of the envisaged applications.

* Coordination between Business, Client and Offshore team

* Review of Test Scenarios and Test Cases

* Involved in Deployment, Build Process of databases on Servers

* Involved in Interface Testing, Database Testing, Integration Testing

and Regression Testing

* Detecting and tracking bugs to closure.

* Involved in UAT Kick-off and Postmortem Meetings

* Played the role of Defect Prevention Analyst (DPA). Performed Causal

Analysis of Defects.

* Extensively involved in mentoring the new team members

Project Name Pearson Asset Library Project (PALP)

Client Pearson Education, USA

Role Sr. QA/BA

Team Size 6

Duration Jul 05 - Oct 05

Details:

PAL-P is an e-commerce application used to manage Pearson digital assets.

Currently PAL manages digital images used for creation of books known in

PAL as "projects". Application provides extensive search capabilities as

well as usage-related pricing, metadata editing and image annotation of

electronic content.

Responsibilities:

* Designing UAT Test Cases.

* Executing the Test Cases, Regression Testing and Test Scripts at

Offshore.

* GUI testing for entire application and Functional Testing.

* Bug Reporting and Bug Analysis

* Involved in UAT Kick off and Postmortem Meeting.

Project Name Day Dream - Interactive Charts

Client Pearson Education, USA

Role QA

Team Size 3

Duration Jan 05 - Apr 05

Details:

Daydream Education has a product series of Interactive Charts for

several subjects meant to run on Interactive Whiteboards. The

existing products in the series, namely Science, ICT and English,

using Macromedia Flash as the technology for production.

Responsibilities:

* Understanding the entire system.

* Designing UAT Test Cases.

* Executing the Test Cases, Regression Testing and Test Scripts at

Offshore.

* GUI testing for entire application and Functional Testing.

* Bug Reporting and Bug Analysis

Project Name Stanford - Dosimetry Training Tool

Client Pearson Education, USA

Role QA

Team Size 4

Duration Mar 04 - Dec 04

Details:

Under this project a web based Dosimetry Training tool was developed to

relieve Mentors of the task of developing and administering approximately

500-600 hours of didactic training to their Students. The tool consisted of

up to 20-25 Course Modules. Each small course module in turn consisted of

approximately 20 training sessions.

Responsibilities:

* Understanding the entire system.

* Executing the Test Cases, Regression Testing and System Testing

* GUI testing for entire application and Functional Testing

* Bug Reporting and Bug Analysis

Project Name Time Sheet Management System

Client In-House Project

Role QA/ Trainee

Team Size 4

Duration Jan 03 - Jul 03

Details:

This project was developed to help the employees of HCLT to keep record of

the time spent doing various activities in a day's work by daily making

entries in their respective time sheets. It also helps the manager to keep

track of the work done by his team members.

Responsibilities:

* Participated in Requirement Analysis.

* Executing the Test Cases, System Testing of the application

* GUI testing for entire application and Functional Testing

* Bug Reporting

Academic Qualification

V MCA from U.P.Technical University, Lucknow. India

V B.Sc. (Hons.) Chemistry from Miranda House, Delhi University, India

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