Jermanie Hall

*** ******* **

Verona, PA *****

412-***-****

Objective: To obtain a hard working driven career with growth potential in

a company where I can utilize the business techniques I learned from my

education and experience.

Education: International Academy of Design & Technology June

2006

Associates Degree in Business Administration

Westinghouse High School July

2004

Seal of Completion in Business and Finance

Special Skills:

. Proficient in Word, Excel, Access and PowerPoint.

. Basic understanding of legal concepts as they relate

to sales, commercial paper, business organizations,

and government regulations.

. Data Entry- 6,000 keystrokes

. Effective communication skills

. Excellent customer service skills

. Effective conflict resolution techniques

. Basic understanding of marketing techniques

Work Experience:

United Health Group July 2014-Present

Health Risk Assessment Advocate

.Educate members on summary of Medicaid Health

insurance Benefits.

.Research and provide Members with a local PCP.

Update ID Cards in addition to scheduled wellness

exams appointments for members.

.Contact new as well as current members to collect

medical history information, update database and

connect members with appropriate resources to better

their insurance needs.

EDMC

Recovery Specialist February 2012-

August 2013

.Contacted Students by telephone and email to collect

past due tuition balances.

. Explained financial aid reimbursement process,

informed student course by course why the balance is

owed.

.Received Incoming calls to collect payments, update

demographics, resolved any questions regarding

tuition balance.

RBS Citizens Bank

Customer service representative March 2011-

February 21 2012

. Received incoming calls for balance inquires,

transfers of funds, fraudulent transaction disputes,

overdrawn account explanations, debit card

maintenance.

. Reviewed accounts for eligible upgrades, advised

customers of any products or services that would

benefit the banking relationship.

.Renewing certificates of deposits, enrolling

customers into reward programs also taking loan and

credit card applications.

Merrill Lynch

Bank Of America Aug 2007-March 2010

Resolutions Specialist/Collection Rep

. Received inbound calls, updated accounts with

customer in foreclosure.

.Counseled customers on the process of

applying for modifications and short sales.

.Placed outbound calls to customer with

delinquent mortgage payments.

.Multitasked between phone conversations while

collecting and verifying payments. Provide Solution

to any customer concerns.

Burlington Coat Factory August 2005- August 2007

Key Holder Cashier

. Balancing cash register for layaways and returns.

.Maintenance of department

.Running cash check and credit card transactions

.Light stocking

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