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Customer Service Manager

Location:
Tampa, FL
Posted:
March 02, 2015

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Resume:

Tarik Gasser

**** ***** **. *****, ** (***) *** – 1790 acojwy@r.postjobfree.com

Professional Skills

* Comptia A+ Certified

* Microsoft Office Certification – Word, Excel, Outlook, Access

* Life, Health and Variable annuities – 215

* Customer Professional Service Rep – 4-40

* Bilingual Skill – Fluent in Arabic language

* Customer Service – Personal & Verbal contact with clients to resolve issues

* Clerical and Administrative knowledge – Proven skills with office & field related tasks

* Knowledge of effective sales techniques – Experienced with product promotion

* Computer Skills – Ability to operate high tech devices

Professional Experience

E-TeleQuote 04/2014 - Current

Insurance Agent

* Assist customer is making healthcare decisions by carefully matching customers with the optimal products and services.

* Meet monthly sales and performance goals.

* Answer Phone calls from customers and assist them in completing the appropriate application and forms.

* Remain current on products and processes ion a multi-product environment.

* Abide by the Center for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and company policies and procedures.

* Demonstrate fantastic customer service skills with a friendly and patient attitude.

* Remain compliant with all state continuing education requirements

* Preform related duties as assigned by supervisor

* maintain compliance with all company policies and procedures

Health Plan Services 08/2013 – 03/2014

Insurance Agent (Seasonal position)

* Received incoming calls for Humana members

* Educated members about the exchange and the Affordable Care Act

* Helped members terminate their policies; educated new members about their policies

* Informed old members on how the ACA would impact their policies

* Mailed members new letters, about renewal or any changes their policies were facing

* Educated new members about how would they apply on HealthCare.Gov

* Maintained old members; saving them from terminating their policies

* Sold traditional dental coverage to members

American Senior Benefits 08/2012 – 08/2013

Insurance Agent

* Approached potential clients by utilizing mailings and phone solicitation; scheduled face to face meetings

* Presented and educated clients on their upcoming Medicare open enrollment

* Determined client’s individual needs through their financial circumstances

* Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action

* Obtained underwriting approval by completing application for coverage

* Completed coverage by delivering policy; planned future follow-up visits and evaluations of needs

Chipotle Mexican Grill 02/2011 – 08/2012 Crew/ Manager

* Interviewed and hired new staff

* Set employees goals and objective

* Establish and maintain control within the workplace

* Collect the data and adding it

* Organized and managed meetings

Tampa Bay Workforce Alliance 11/2011 – 01/2012

Assistant Manager Volunteer

* Provided information to candidates looking to enroll in the program; provided them with knowledge regarding future scheduled classes

* Established and maintained interpersonal relationships with candidates

* Helped the career manager scan, copy, fax, print, take messages

Verizon Telecommunications

Independent Sales Agent 7/2011 – 11/2011

* Sales and marketing of Verizon services and products to potential customers.

* Explained to customers how specific types of advertising will help promote their products or services in the most effective way possible.

* Prepared and delivered sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.

* Provided clients with estimates of the costs of advertising products or services.

Steak N’ Shake

Customer Service/Cook 6/2010 – 8/2011

* Greeted customers and seated them

* Resolved customer service or billing complaints

* Maintained sanitation, health, and safety standards in work areas

* Prepared food as instructed

* Operated large-volume cooking equipment; grills, deep-fat fryers, griddles

Edison Township (Division of Engineering) 06 – 08 / 2009

Office Clerk:

* Answered telephones, direct calls, and took messages

* Maintained and updated township engineering maps as well as filing, inventory, mailing, and database systems, either manually or using a computer

* Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

* Searched files, records, and other documents to obtain information to respond to requests

Licenses/Certifications

Life, Health and Variable annuity 215 04/2013

Certified Professional Service Rep. 4-40 02/2014

Microsoft Office Specialist Completed 12/2011

Comptia A+ (COMP001020770765) Completed 02/2015

Comptia Networking + In process



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