Douglas Howse, PMP, ITIL v*

**** ********** ******* ***** 321-***-****

Tampa, FL 33613 acojwb@r.postjobfree.com

PROFESSIONAL PROFILE

A highly effective Senior Management Professional who meets challenges skillfully and creates

positive change. An energetic and focused individual, with a proven ability to generate innovative ideas

and effective solutions. A dedicated leader, with a track record of success developing teams and leading

them to deliver outstanding results in mission-critical, rapidly changing, high-pressure environments.

BACKGROUND SUMMARY

More than twenty-five years of advanced Project and Program Management experience includes:

Proposal Development Program Management, PMP Sub-Contractor Management

Project Budget Development ITILv3 Certified Benchmarking / Best Practices

Systems Modernization Work Process Improvement Resource Management

Systems Integration Master Schedule Development Multi-Site Operations

Change Management Technical Consulting Multi-Discipline Teams

Test Engineering Critical Path Development Risk Management

EMPLOYMENT HISTORY

Verizon Business 2012 - Present

Sr. Program Manager, Complex Technology Program Management, Kaiser Permanente

Managing a major transformation effort for a large ($150+ Million) program for a major health care

HMO. This program is comprised of an internal staff of project managers, solution consultants, subject

matter experts, other supplier groups and external vendors, to provide enterprise contact center telephony

infrastructure services.

• Implementing a complete redesign and replacement of a nationwide network of customer call

centers for a multi-billion dollar major healthcare provider. Result: Built out a highly virtualized

high availability data center strategy to support 60 million calls per year. Supported the

transformation of 30+ contact centers to the new IVR system.

• Compliance and Security operations, Responsible for implementing PCI and PHI (HIPAA)

controls for the entire program. Managed over 10,000 compliance activities to ensure platform

certification.

2010 - 2012

Abacus Technology, Kennedy Space Center, Florida

Senior Project Manager, Command, Control, and Commutations

Directing the efforts of a team of 25 Engineers, Drafters and Technicians in the redesign of one of

NASA’s original launch centers. Manages a project budget of $4M annually.

• Implemented a complete redesign and rebuild of NASA’s primary Launch Control Center.

Leading the redesign effort to rebuild Firing Room 1, from the ground up. Installing an entirely

new, $6M communications system on time and on budget. Result: Kennedy Space center will

be ready to launch NASA’s new manned launch vehicle for future missions into the solar system.

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SAIC, Kennedy Space Center, Florida 2007 - 2010

Ground Systems Program Manager

Led a complex modification project to design and install an advanced telemetry ground system for the

first ARES 1-X test launch.

• Established and led a team to address mission-critical telemetry issues . Assembled a multi-

agency team to build a one-of-a-kind telemetry system for the ARES I-X test launch. Established

requirements, budgets, schedules, test plans and validation procedures in three months. Result:

Fielded a fully capable, one-of-a-kind, $4M telemetry data system, on time and under budget.

Surgery Center of Melbourne, Melbourne, Florida 2006 - 2007

Electronic Medical Records (EMR) Project

Worked to define requirements, design, procure and operate a medical records system for a GI

ambulatory surgery center. Allowed 25% faster turnaround for the procedure rooms that allowed

increased caseload in the same facility. The designed system met all HIPAA data privacy requirements.

SpaceTEC, Brevard Community College, Cocoa, Florida 2006 - 2007

Technical Program Manager

Administered a $600K federal grant and ensured that the participating schools were achieving their

committed milestones. Shared best practices and monitored supplemental certifications to develop sub-

system specialties for the SpaceTEC, Certified Aerospace Technician program.

• Coordinated 11 partner colleges across the country and established the first national training

and certification program for aerospace technicians. Result: The certification program was

referenced by the FAA for future commercial space operations.

• Leveraged limited National Science Foundation grant funding to expand science education.

Implemented a “train the trainer” workshop program and secured matching state funding to

maximize the number of students impacted. Result: More than 150 teachers were trained, and

over 1200 students received instruction in the first year.

Sea Ray Inc., Merritt Island, Florida 2005 - 2006

Program Master Scheduler

Brought in to set up an integrated master schedule for the Product Development & Engineering facility

and determine ways to improve efficiency and productivity.

• Established a facility-wide integrated schedule. Assessed existing processes and produced an

integrated schedule tying design, engineering and manufacturing together in a cohesive plan.

Result: Increased company earnings and cash flow by 10%, by getting boat designs back on

schedule and eliminating the need to discount older boat models.

• Improved manufacturing processes. Analyzed existing design and manufacturing processes.

Implemented a new prioritization process in the mills that virtually eliminated costly outsourcing

for new fiberglass parts. Personally ensured new process was followed and that it was effective.

Result: Saved $50,000 to $100,000 monthly by eliminating unnecessary outsourced work.

United States Air Force, Various Locations 1985 - 2005

Spacelift Range Modernization Lead - Major, Patrick Air Force Base, Florida (2003 - 2005)

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Led a multi-disciplined team to upgrade the operations control center focused on IT infrastructure,

communications systems and computer hardware.

• Upgraded Air Force command facility. Led the onsite team that overhauled and upgraded the

Space Range’s Operations center. Coordinated military and civilian staff, along with contractors

and end-users to complete the $15M data system upgrade. Result: Operations Center upgrade

completed on-time to support critical military launches.

Titan IV On-Site Team Director - Major. Cape Canaveral Air Force Station (2001 - 2003)

Managed the on-site assembly of Titan rockets for launch.

• Established a success focused certification program. After multiple launch failures I put in

place a critical operations certification program to verify launch vehicle flight hardware.

Verification status was reported directly to the Space Division Commander, and was required

prior to final “Go” for launch. Result: After the establishment of the verification program, every

subsequent Titan IV launch, valued at over $1B apiece, launched successfully.

Director, Center for Research Support (CERES) - Major, Colorado Springs, Colorado (1998-

2001)

Managed a research center to develop and test satellite command and control systems.

• Pioneered the Air Force’s first ever on-orbit test range. Championed the concept of using

end-of-life satellites to support ground system testing. Built and maintained a constellation of

five post operational satellites. Something this radical had never been attempted before and

required concurrence from U.S. Strategic Command headquarters. Result: The Air Force was

able to reutilize scarce satellite assets worth over $1.5B.

• Introduced Earned Value Management process. The Center had over a dozen individual

projects underway at any given time. Brought in training and tools; and mentored project

engineers to utilize Earned Value Management techniques. Result: Center executed over $4M

annually worth of projects and produced on-time, on-budget results for our many government

customers.

Space Wing Integration Branch Chief - Major, Colorado Springs, Colorado (1997-1998)

Coordinated the Space Wing’s global ground system resources to optimize system performance.

• Identified a faster and cheaper way to upgrade an obsolete ground station. Put together and

advocated a plan to reutilize equipment from a shutdown facility. The resulting savings was over

$20M and allowed the site to be operational two years earlier. Result: Obsolete ground station

upgraded ahead of schedule and under budget.

Test Director, Multi-Service Launch System - Major, Vandenberg AFB, California (1996 - 1997)

Managed a team of 25 officers and enlisted personnel and participated in missile weapons systems

performance testing.

Royale Convalescent Hospital, Santa Ana, California (1986 - 1992)

Designed and installed first computer system for the facility. Designed network topology to allow

information to be shared between business offices. Built and maintained multiple accounting databases to

handle accounts receivable revenues.

EDUCATION/Certifications

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MS, Management Information Systems

University of Montana, Missoula Montana

BS Electrical Engineering

Michigan Technical University, Houghton, Michigan

Program Management professional (PMP)

Program Management Institute

ITILv3 Foundation Certification

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