Mary Harrison

**** ******** ****, ********, **. *5070

Cell: 972-***-****

E-mail: acojvz@r.postjobfree.com

CAREER SUMMARY

1. Twenty seven years of experience in the IT industry

2. Strong analytical problem solver

3. Strong interpersonal, communication, leadership and organizational

skills

4. Strong team player as well as individual contributor

5. Quick learner and flexible to change

6. Adept at managing projects with small and large teams

7. Highly qualified in telecommunications, banking, travel, and retail,

real estate, and call-center operations industries.

8. Vast experience working in the areas of Business Process Outsourcing

(BPO), Product Line Management, Field Services, Customer Support,

Purchasing, Asset Management and Inventory Controller.

9. Key talents/skills include:

1. Project management

2. Team/people management and development

3. Experience with structured application development and testing

methodologies

4. Experience with developing creative and innovative solutions

5. Extensive experience with Standard PMO practices

6. Detail oriented

7. 5-10 years experience implementing Oracle, Unix platforms,

Knowledge Management (KM)-Knova, Sharepoint,, Automated Call

Distribution (ACD), VoIP, Hardware & Software

Upgrades/Refreshes

8. 11-30 years experience MS Office Suite Applications, Project

Management Practices, Infrastructure Projects, Vendor

Management, Relationship Management, SAP, and Change Management.

PROFESSIONAL EXPERIENCE

BCForward Consulting Employee April 2011 - January 2015

Hewlett Packard - Senior Project Manager ES WW ITO Delivery Team

Plano, TX. (April 2011- October 2014)

?

1. Managed a team of professional Project Coordinators who oversee field

engineers installing, decommissioning, testing, surveying, handling check

ins and outs for various technologies/projects and clients. ?

2. Developed Project Specific and Standard Operating Process and Procedure

documents. ?

3. Proactively worked with team members to develop individual annual goals.

1. Mentored team on an ongoing basis with client tools, processes,

training, metrics and financial tracking. ?

2. Conducted interviews, hired, fired, resource balancing, project

assignments, created salary justifications and participated in employee

ranking sessions.

3. Successfully supported the following projects; HP Data Centers Global

refresh of Hardware Midrange and software Transformation.

4. Developed and maintain key relationships with Client Program Managers

and Tower Leads to build a stronger presence within the client's

environment. ?

5. Handled resource and scope management for projects and/or client

engagements.

6. Negotiated rates with 3rd party vendors who supplied us with our field

technicians.

TEK Systems Employee October 2006 - July 2009

Nortel Networks- Systems Engineering Project Manager

1. Supported 10 Design Engineers.

2. Responsibilities included learning new leveraged system used at

Nortel (Matrix).

3. Managed new product releases for the roll out of new designs and

documentation of changes for the team.

4. Created excel spreadsheets for product status and updates for

multiple systems and countries.

5. Submitted new products and codes through system for approval and

making them also RoHS compliance.

6. Interacted with various teams and countries for system access,

approval for new products and system clean up.

Maintained time lines and updates to management.

David Weekly Homes Carrollton, Texas August 2005 to

2006

Sales Consultant -2 years

D.R. Horton Homes Rowlett, Texas Nov. 2001 to Feb.

2005

Sales Consultant - 4 years

EDS Employee February 1988 - October 2001

Senior Project Manager, EDS BPO

Plano, Texas (January 1998 - February 2001)

1. Directly responsible for the IT project management tasks associated to

deliver various call center applications within EDS' North America,

Europe and the Asia Pacific regions.

2. Those tasks consisted of creating and managing the planning, design,

build and deployment of various modules our clients required. I tracked

risks, issues and change controls related to these projects and

escalating items to management when appropriate.

3. Facilitated all related project meetings - Requirement Gathering

Sessions, Joint Application Design Sessions, Weekly Status Meetings,

Training Sessions, and Lessons Learned Reviews.

4. Coordinated and managed resources from engineering, operations,

architects, call centers, testing, training, delivery and production

support to ensure a cohesive project team and successful delivery to our

clients on time and within budget.

5. These implementations provided me with experience deploying the

following applications: Quality Monitoring and Logging (QM&L), Workforce

Management (WFM), Knowledge Management (KM), CASE Management, Unified

Sign-On (USO), Automated Call Distribution (ACD), Interactive Voice

Response (IVR), Voice Over IP (VoIP) and Computer Telephony Integration

(CTI).

Project Manager, EDS Digital Workflow Asset Management

Plano, Texas (March 1995 - January 1998)

1. Performed as the Subject Matter Expert for the leveraged service

delivery team.

2. Led the team that created the EDS Asset Management solution.

3. Responsible for the engagement of the inventory team, selection of tools

and deployment to perform asset management.

4. Developed the processes for new services that were sold in the delivery

services account.

5. Created and maintained excel spreadsheets to track all of the components

for system updates for multiple sights and clients.

6. Managed the roll out of the inventory collection and tools to over 240

sites for GM.

7. Led the team that was in charge of reconciling inventory and updating

various sights and systems.

8. Worked with the marketing team to develop presentations to obtain new

business and leveraged services.

9. Lead the coordination for the planning, testing and operating phases of

the new tools rolled out.

10.

Business Planning Specialist, EDS Infrastructure Services Communications

Portfolio Management

Plano, Texas (January 1990 - Feburary 1995)

1. Directly responsible for marketing EDS' voicemail service line offering

to General Motors.

2. Researched the marketplace for comparable offerings and pricing.

3. Negotiated with providers, created exit strategies for service lines,

gathered customer requirements and provided a solution to meet those

requirements.

Business Planning Specialist, EDS Service Delivery

Plano, Texas (Febuary 1988 - January 1990)

1. Directly responsible for researching and analyzing the ATM card process

method used by Bank of America and working with our client and internal

team to create a recommendation on improving there current process.

2. We successfully created an improved process and implemented one of our

automated tools that provided better oversight into the ATM business,

identified areas of loss and increased profit margin for the client.

EDUCATION AND TRAINING

EDS University - Plano, TX.

Business Administration Asset Management, Financial Controls, Accounting

and Financial Orientation, Successful P&L, Basic Leadership Workshop,

Effective Business Writing, Presentation Techniques, Executive

Presentations, Voice Communication Fundamentals, Appraisal Workshop,

Microsoft Application Suite, Microsoft Project 98, Project Management

startup, PM Planning, Project Management Execute and Close Down, Project

Management Advanced, Requirements Determination Process.

Macomb Community College, Mt Clemens, Michigan - Business Administration

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