* ******* ****** #**, *********, Mass. *****

508-***-****

acojum@r.postjobfree.com

Joseph Cashen Jr.

Education: Johnson State College Johnson, Vermont.

B.S. Biology

CUSTOMER SERVICE PROFESSIONAL

Objective

Ambitious, self motivated achiever seeks a challenging and rewarding career in the

Technical support/Analytical Sciences field.

Profile

More than 7 years’ successful experience in customer service and support with

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recognized strengths in account maintenance, problem solving and trouble shooting,

sales staff support, and planning/implementing proactive procedures and systems to

avoid problems in the first place.

Possess solid computer skills.

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Solid working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect,

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Microsoft Word.

Ability to train, motivate, and supervise customer service employees.

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A team player, acknowledged as “Total Quality Customer Service Professional.

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Professional

Experience

05/12 Present: Securitas Security Services. Westboro, Mass.

Command Center Officer

Work with clients and guests to provide secure access control to client facilities.

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Monitor closed circuit television and life safety systems.

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Provide transportation solutions for visiting executives and guests.

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Dispatch officers to investigate incidents and write subsequent reports.

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Quickly and effectively solve customer challenges.

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Maintain quality control/satisfaction records, constantly seeking new ways to improve

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customer service.

Conduct training for new employees.

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07/11 4/12: Secon Laboratories. Worcester, Mass.

Toxicology Lab Technician

Receive samples into lab.

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Aliquot and extract samples for analysis.

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Transfer samples to instrument appropriate container.

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Load analyzers and verify sequence accuracy.

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Start analyzer and troubleshoot any malfunctions.

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Prepare standards and spikes from stock solutions.

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Prepare extraction reagents.

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Perform repairs and maintenance on all instruments and analyzers.

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08/09 07/11: Securitas Security Services. Westboro, Mass.

Security Officer

Work with clients and guests to provide secure access control to client facilities.

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Provide transportation solutions for visiting executives and guests.

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Quickly and effectively solve customer challenges.

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Tour client properties at regular intervals.

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Conduct training for new employees.

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08/08 04/09 Tricab Inc. Worcester, Mass.

Sales Representative

Sell proprietary electrical cable products to customers in the marine and

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welding industries.

Establish new customer contacts and distribute company literature and

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samples.

Maintain relationships with existing customers.

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Generate price quotes and adjust profit margins according to market prices.

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Coordinate with scheduling, manufacturing, and shipping departments to

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assure products arrive at customer location on time.

10/96 06/08 Meditech Canton, Mass.

Applications Consultant

Worked with customers, other consultants, and programmers to research,

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troubleshoot, and resolve proprietary medical software issues.

Conducted QC on software enhancements.

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Conducted training seminars for new employees and customers regarding the use

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of proprietary software products.

03/94 10/96 Laidlaw Environmental North Andover, Mass.

PCB Lab Manager

Conducted the training of all Lab personnel.

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Created training manuals and presentation materials.

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Calibrated, maintained, and repaired all lab instruments.

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Compiled common waste stream samples.

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Extracted and analyzed samples via GC ECD for presence of PCB’s.

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Isolated positive samples, performed necessary data entry, and distributed

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subsequent reports.

OSHA 29 CFR 40 hour training.

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08/91 03/94 Metpath Cambridge, Mass

Analytical Toxicologist

Received samples into laboratory.

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Sample types included human serum, urine, and gastric fluids.

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Extracted samples.

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Analyzed samples via GC, GC/MS, HPLC, TLC, for presence of therapeutic

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and narcotic drugs.

Performed calibration and maintenance on all instruments.

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08/90 08/91 Newton Wellesley Hospital Newton, Mass

Central Accessioning Technician

Received samples into laboratory.

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Prepared samples for analysis.

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Performed Phlebotomy as needed.

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Printed and distributed daily reports throughout hospital and medical building.

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References furnished upon request.

Contact this candidate