Maria Cruz

**** *. ****** *** ***. ****

Tampa, Fl. 33605

206-***-****

(cell phone)

acoju5@r.postjobfree.com

OBJECTIVE

Committed and motivated individual with exceptional customer-relation

and decision making skills. Strong work ethic, professional demeanor and great initiative.

EMPLOYMENT SUMMARY

Member Care Advocate

October 2014 to February 2015

GTE Financial Tampa,Fl.

Customer Service Sales Representative

March 2014 to May 2014

AT & T One Touch Tampa,Fl.

Mail room Clerk/Payment Processor

November 2012 to March 2014

ETC Seattle,Wa.

Caretaker/ Security

September 2011 to March 2014

University Christian Church Seattle,WA

Coffee Hostess

June 2010 to February 2011

Flying J Twin Falls, ID

Bank Teller

June 2002 to September 2009

EastWest Bank/Desert Community Bank Apple Valley, CA.

Custodian I

March 1997 to October 2000

Arrowhead Regional Medical Center Colton,CA.

Mail Clerk/LSM Operator

January 1990 to December 1994

GMF Postal Service Redlands,CA.

Housekeeper

February 1989 to November 1989

Super 8 Motel Redlands,CA.

Clerical

May 1987 to January 1989

Thomas Temporaries Redlands,CA.

Cashier

January 1986 to June 1986

Rocky’s Pizzeria San Bernardino, CA

Cashier/ Counter Person

February 1984 to December 1985

Carl’s Jr. Inglewood, CA.

EDUCATION

San Gorgonio High School 1984

San Bernardino, CA.

G.E.D Certificate

General Education

San Bernardino Valley College 2000

San Bernardino, CA.

NonDegree

Program

Typing/Computers/American Sign Language

Regional Occupational Program 2001

Victorville, CA.

NonDegree

Program

Banking and Finance

Jones International University 2010

Colorado, CO.

AA Degree

Business Administration

Not Yet Completed

C & R England 2011

Salt Lake, Utah

Certification CDL Class A

Driving Tractor Trailers

ACCOMPLISHMENTS

Computer Proficiency

Conducted daily transactions with banking and use of Word Processor, Microsoft Word,

Microsoft Office, Microsoft Excel and Microsoft Outlook

Process Improvement

Was given the title of ordering clerk. Ordered shipments of supplies for the office.

Multitasking

Handled calls in a call center environment and did data entry on computer. Handled large

quantities of money in vault, answered multiple lines on phones, conducted office duties,

sales, excellent customer service skills. Cleaned facility by emptying trash bins, changing bed

sheets, sweeping and mopping floors, cleaning up feces, stocking custodial closet, vacuumed

carpets and moved furniture when needed.

Sorted mail both manually and on machines. Made coffee and stocked grill items and donut

case and conducted sales to the public. Filed paperwork and answered phones while other

employees were out to lunch. Cleaned rooms within hotel. Ran cash register and cleaned

dining room tables and stocked salad bar.

Trained new tellers on customer service. Taught coworkers how to upsell

in the drive-up area. Ordered office supplies. processed checks and credit card payments into customers

accounts. 10-keyed batches of payments to get ready for payments being processed.

Counted money on cash counting machine. Balanced vault drawer. Prepared cash drop off

and pick up for armored trucks that came to branch. Returned payments to customers when

there were discrepancies in their payments. Updated customers information on their accounts

when changes were made. Made outbound calls to potential customers to get them to sign up

for our services. Made sure facility was locked down once staff left for the evening. Set up

tables and chairs for events being held at facility. Hosted events for facility sometimes. Set up

sound equipment, projector, projector screen, tables, chairs and coffee for Sunday service.

Made sure no one was loitering around the premises. If so i would ask them to leave and if

they refused then i would summon the officers to handle the situation

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