Kandia M. Whitt

**** * ******** ** # *

Los Angeles, Ca. 90019

909-***-****

acojtf@r.postjobfree.com

OBJECTIVE

To seek a position with a company that will allow me to utilize my professional negotiations and vast collection experience to increase their companies’ capital with the opportunity for personal, financial and occupational growth.

EDUCATION

1994-1998 High School Diploma, Dorsey Law Magnet

1998-1999 Journalism, Cal State Long Beach

2001-2002 Medical Billing, American Career College

2008-2009 CTEC License, Instant Tax Service

EMPLOYMENT

2013-Pres Sr. Recovery Specialist, Brachfeld Law Group

Collecting on Credit Card judgments by placing outbound calls and

Negotiating voluntary payments, settlements and pay offs via escrow.

Skip tracing, bank levies, wage assignments and placing of keepers.

2009-2013 Lead Legal Account Rep, Law Offices of Kenosian and Miele/ PMGI

Heavy volume inbound and outbound calls to debtors, bankruptcy attorneys,

debt consolidation companies, banks and sheriffs. Collecting on charged off

large and small balance credit accounts. Assisting with entire lawsuit,

collecting on judgment accounts, imposing bank levies and earnings

with holding orders. Negotiating and executing on judgments.

2008-2009 Tax Preparer, Instant Tax Service

Prepared taxes for small businesses and taxpayers using Drake software.

Assisted customers with prior year tax related issues. Printed RAL checks.

Opened and closed store.

2008-2009 Phone Actress, Boulevard Entertainment

High call volume on grave shift making callers fantasies come alive. Long

hold times from home.

2008-Temp Legal Coordinator, Trading Financial

Collecting on all charged off accounts; skip traced registered owners of cars

out for repossession, filed small claims for accounts with deficiency balance,

referred large claims to attorney, monitored all bankruptcy accounts and

collections. Heavy call volume.

2006-2008 Sr. Collector, Cashcall Incorporated

Collecting on 30 and 90 day past due unsecured loans using negotiation,

payment arrangements and loss mitigation to cure delinquency. Skip tracing

using Accurint and Equifax. Responsible for placing a minimum of 100

collection calls a day. Monitored pending bankruptcy accounts until a case

number has been obtained.

2005-2006 Collection Supervisor, Cash Advance Plus Inc.

Inbound and outbound calls to and from debtors, collecting on past due and

Charged off payday loans. Set up an effective collection department.

Notified negative check reporting agencies and performed various

bookkeeping duties. Filed small claim lawsuits for debt deemed not

collectible in house. Responsible for managing all collection accounts.

Filing of bankruptcy claims.

2003-2005 Legal Collector, Law Offices of Harris & Zide

Inbound and outbound calls to and from debtors, debt management companies

and attorneys in effort to collect on past due charge-offs and judgment

accounts through litigation. Skip traced using Accurint and Insight.

2001-2002 Intern Collector, Sears Roebuck Credit

Inbound and outbound calls to customers collection on 30 day past due

accounts. Updated accounts and processed electronic payments.

2001-2002 Phone Actress, Network Telephone Service

Took inbound calls from callers wanting their fantasies to come alive in an

office environment.

2000-2001 Customer Service, Teletech

Receiving inbound calls for People Pc help desk, assisted customers with

login and hardware questions. Escalated unresolved issues to headquarters.

SKILLS & ABILITIES

FDCPA Certified

Excellent communication and organizational skills

Computer literate (Microsoft Word, Microsoft Office, Outlook Express,

Tysis, Mosaix and Windows, Drake, Excel, Accurint, Axiom Insight,)

Ten-key by touch, data entry skills

Negotiation skills

Ability to supervise and work unsupervised

Customer Service

Accounts Receivable

Multi-tasking

Time Management

Conversational Spanish

Proven Top Performer

References and salary furnished upon request.

Contact this candidate