WORK EXPERIENCE

UC Consulant

Have worked with dozens of customers from small to enterprise levels on

dozens more Cisco Voice centric

projects. Assignments range from remote site build and cuts, to product

upgrades, to complete CUCM builds,

to Jabber, to simple T1 turn-ups, to major SIP circuit conversions. I've

built complete IVR environments using

UCCX IPIVR and UCCE, and I've even had exposure to both Acme Packet and

Avaya Voice engineering

platforms, as well as Microsoft Lync.

. Designed and implemented Call Manager 6.x/7.x/8.x/9.x

. CUCM with Presence / CUPS integration along with SIP routing internally

and to the provider via CUBE

. Configured all possible Call Manager features (Users, most Cisco phones,

route patterns, partitions, calling

search spaces, sip trunks or routing gateways, all media resource types,

translation patterns, masks, mobility,

etc.)

. Full CUCM integrations with Unity 8.x and 9.x building all user profiles

/ templates and call flow directory with

call handlers, directory handlers, dial plans, and parameters.

. Full CUCM integration with Cisco Emergency Responder servers for 911

address ID directories

. Created route groups and device pools for international E.164 dialing

. Working with PE to implement and upgrade CUCM 9.x with Unity 9.x.

Planning to build environment in parallel

and cut over incrementally

. Implemented SIP configurations on CUBE to route SIP service to and from

the provider. Integrated select

sites for border element project.

. Troubleshoot SIP issues through examination of SIP ladder handshake

process. Work closely with the carrier

for quick resolutions

. Implemented Unity Connections 8.x and integrated with Call Manager 8

. Implemented all Call Manager elements from end user profiles to Route

Groups. (Trunking, Gateway builds,

Media Resources, Partitions, Calling Search Spaces, etc.)

. E164 dialing

. Implemented CUSP for call routing for inter-cluster routing and for UCCE

Sip Proxy usage with CVP.

. Implemented Unified Messaging (Singe Inbox) for business needs, and

various call handlers for site specific

AA requirements.

. Designed and deployed CER 8.x for customer E911 requirements.

. Implemented E.164 Dial-plan for global dialing needs.

. Troubleshot and provided Cisco best practices on UC and UCCE

configuration and strategy for road map

planning.

. Architected UCS rollout and migration from MCS to UCS B-Series servers

for virtualization of UC and UCCE

Applications.

. Outlined and configured call routing scheme for medium sized firm's IVR

using UCCX scripting

. Configured CVP 7.x integration with ICM 7.5 in order to implement CVP

comprehensive mode

DOD (Contractor) Washington D.C

Senior UC/UCS Architect

March 2013-Nov2013

. Lead UC deployments for DOD customer domestic and internationally.

. Assist the Program office with full range UC network engineering

expertise in support of Conus projects.

. Responsible for design implementation, planning and capacity

management of the telephony environment.

. Established operational best practices and SOP for UC/VoIP deployment,

support, break-fix, and management (monitoring, inventory, sparing,

etc.).

. Assess utilization trends and make appropriate design and

implementation recommendations to scale the architecture.

. Assist in the planning and management of all aspects of Network and

Telephone related projects.

. Ensures that WAN infrastructure and related procedures adhere to DOD

regulations.

. Participate in infrastructure wide audits for compliance with

established standards and DOD best practice configuration guidelines.

. Conducting advanced architecture design and pre-acquisition trade

studies.

. Providing technical assessments and recommendations via reports and

briefings, including operational readiness.

. Designed deploy, troubleshoot, and/or evaluate network management

solutions to manage data (LAN, VLAN, WAN, Data Centers).

. Researched and created network management process flows.

. Identify and create both functional and technical requirements for UC

and VoIP network management.

. Perform assessments of existing client communications solutions and

document "as-is" environments as required

. Participated in internal and external meetings, prepare reports and

presentations.

. Ability to present ideas, solutions, and recommendations in briefing

formats.

. Developed internal white papers, position documents and knowledge

capital on different network technology and design topics

. Knowledge of Cisco Call Center Express

. Knowledge of UCS 5108 - VM running CUCM 8.x

. Installed VMware ESX 5

. Experience with installation and deployment of Cisco Unified

Communications Manager, Cisco Unity systems, other Cisco Unified

Communications products including; Call Manager Express, Cisco Unity

Express, Cisco Unified Provisioning Manager Cisco Unified Presence

Server Cisco Unified Operations Manager Cisco Unified Service

Monitor

. Configuration of Cicso Unified Collaboration Applications.

. Experienced with DOD, DISA STIG, and DIA VoIP security requirements.

. Extensive experience with transport network systems running BGP and

MPLS.

Agora, Inc. Baltimore, MD

Global Telecommunications Manager March 2012- March 2013

. Manage daily task and performance reviews of helpdesk personnel;

. Provide management guidance for all major telecom infrastructure

initiatives;

. Research and recommend next generation technologies that align with

business needs and the Enterprise roadmap;

. Participate in development of telecommunications strategy, including

technology standardization, unified communications solutions, and

services lifecycle management;

. Work with other IT leaders and engineers to design, develop and

coordinate disaster recovery, high availability strategies, and

Business Continuity Plans from a telecom perspective;

. Review and advice on high-level design decisions for medical centers,

call centers, and on-sites to ensure proper integration of new telecom

solutions into the enterprise;

. Provide detailed documentation on system design and implementation;

. Develop design standards and guidelines and mentor telecom personnel

on best practices;

. Effectively collaborate with business and IT stakeholders to gain

collective buy-in on telecom strategies;

. Manage and maintain vendor services relationships and contract

negotiations;

. Proactively engage in telecom capacity planning and performance

management;

. Evaluate, test and provide recommendations for new tools for telecom

management;

. Lead effort to define and deploy a comprehensive telecom provisioning

strategy for acquisitions, new construction, and remodel projects;

. Troubleshooting and engineering for any network issues that arise with

UCCX, Call Manager, Unity, QOS, Telepresence, etc.;

. Provide assistance with project scoping and network design;

. Provide Incident, Change and Configuration Management services for

clients;

. Manage the timely resolution of proactive and reactive support issues

as it relates to mission-critical systems against pre-defined service

level agreements;

. Maintain client communication and coordinate multiple information

requests; and

. Maintain and administrate Network Management Systems required for the

monitoring and management of client systems.

U.S. Department of Agriculture/Food Alexandria, VA

and Nutrition Services (USDA/FNS) (CNSI) July 2008 to May

2012

Senior VOIP Engineer

. Developed and manage the business and technical needs, requirements,

and risks for unified communications;

. Managed team of sub contractors while leading, deploying, and

supporting the USDA/FNS IP Telephony infrastructure and applications;

. Performed USDA/FNS network readiness and current state telephony

assessments to ensure compliance with unified communications policies,

Cisco best practices, and industry standards;

. Submitted weekly, monthly, and ad-hoc detailed and operational

documentation, reports, and white papers on innovative unified

communications technologies to USDA/FNS senior IT management for

procurement of hardware, software, and components;

. Advised senior IT management on the revision or creation of unified

communications policies or standard operating procedures;

. Ensured compliance with unified communications standard operating

procedures and policies while performing tasks and scope of work;

. Working knowledge of WAN technologies to include ISDN PRI, DMVPN;

. Working knowledge of traditional TELCO trunks such as analog loop

start, ground start, and digital services;

. Thoroughly familiar with the architecture and implementation of TCP/IP

networks with specific knowledge of VoIP, QoS, VPN Tunneling, VoIP

Security, IP routing, IP traffic filtering (access lists), DNS, DHCP

and the ability to understand Sniffer trace data;

. Knowledgeable in VoIP protocols (SIP, RTP, TFTP, and related

Protocols) and their performance on the USDA/FNS network;

. Strong Knowledge of Cisco Call Manager versions 6- Cisco Unity

versions 3.1 4.0(4); Cisco Unified Communications versions 3,4,5,6,7

and 8; Cisco Voice Gateways; securing VOIP servers, Cisco IPT end-

points, Cisco routers, switches, firewalls, networking, TCIP, routing

protocols; PSTN Provisioning, voice recording, Cisco Meeting Place,

and Cisco AVVID suite;

. Experience with softphones, unified messaging, Session Manager in a

multi-region environment, and AD/Exchange integration;

. Diagnosed and resolve networking and configuration issues with Cisco

VOIP systems and applications, Cisco switches, routers, Cisco

Communications Manager, Unity Connection, Unified Presence, CCE, and

Cisco Emergency Responder;

. Triaged and troubleshoot help desk telephony tickets; and

. Facilitated unified communications group and administrative training

sessions.

CWPS - Cisco Partner Chantilly, VA

Project VoIP Engineer May 2007 to July 2008

. Knowledgeable of Cisco AAVID Suite;

. Deployed multiple VoIP Cisco Communications Manager 5.x/6.x;

. Installed and configured Cisco VoIP 794x, 796x, 794x, and 797x

handsets;

. Facilitated Communications Manager group and administrative

training sessions;

. Documented pre and post installation network and voice tasks;

. Supported Cisco Unity 5.x, Unity Express 3.x, and Communications

Manager 4.x/5.x/6.x/7.x and tested new features;

. Configured servers with Meeting Place, Presence, IPCC express, and

Unity Connection;

. Administered Cisco Unity and Cisco Communications Manager 4x, 5x,

6x;

. Configured Polycom/Cisco Audio and Video conference equipment;

. Supported and maintained Ethernet/network infrastructure;

. Configured Cisco 2800/3800, VG248, VG224, and Cisco Catalyst 3750

and 3550 switches; and

. Configured SRST H.323 Gateways and GateKeepers.

Mid-Atlantic Cardiovascular Baltimore, MD

(Robert Half Technology) March 2007 to June 2007

Senior VoIP Engineer

. Configured Cisco VoIP handsets i.e. 7940/7960;

. Supported Cisco Unity, Communications Manager, and Gateways;

. Administered Cisco Unity and Cisco Communications Manager 4x/5x;

. Supported and configured Cisco IP and analog Polycom Audio/Video

conference equipment;

. Supported and maintained VoIP network; and

. Configured Cisco 2800/3800 routers and Cisco Catalyst 3750/3550.

IBM Richmond, VA

(Teksystems) January 2007 to March

2007

VoIP Engineer

. Administrated Cisco Unity, and Communications Manager cluster

consisting of 3500 IP phones;

. Used CiscoWorks and Cisco Operations Manager to manage voice

network;

. Administrated in a global switched campus network;

. Hardware configured Cisco 3750, 4500, 2811, VG248, VG224;

. Knowledgeable of MGCP, H.323, and SIP troubleshooting;

. Configured Polycom video conference equipment sound stations; and

. Involved in a companywide VoIP implementation of 3500 IP phones and

Cisco Communications Manager 4x Unity 4.x.

MicroStrategy, Inc. Mclean, VA

Telecom Engineer October 2006 to January 2007

. Maintained PBX Option 81;

. Administrated Communications Pilot and Symposium;

. Provided end user with technical support and training of local area

network;

. Maintained and installed Polycom video conference equipment; and

. Hardware Cisco 2500, 2600, 2811, 3800 4500, 3500.

QCC Communications Owings Mills, MD

(Apex) July 2006 to October

2006

Network Specialist

. Trouble shot layer 1 to layer 3 issues on T1;

. Hardware Cisco 10200, 2500, 2600, and Cisco Catalyst switches 1900,

3550,

. Maintained PBX Option 81;

. Administrated Nortel Call Pilot and Symposium;

. Experienced in Microsoft Office Suite, and Operating systems;

. Provided end user with technical support and training of local area

network;

. Knowledgeable of 66, 110 blocks, Cat 3 and Cat 5e installation and

termination;

. Installed and programmed corporate CTI, IVR, and ACD, Voicemail

systems; and

. Installed and configured Cisco routers and switches i.e. 2601,

1900, 2500, 2950.

Verizon Reston, VA

(Tekmark) February 2006 to July 2006

Fiber Network Specialist

. Responsible for analyzing and maintaining the performance of the

Verizon FTTP Network;

. Platforms that are used by the Verizon FTTP Network IP, ATM, Frame

Relay, Data, Optical, and Broadband Networking;

. Knowledgeable of Tellabs Access Max OLT, Motorola Axs 2200 PON,

voice gateways, Harmonics, Juniper switches, DACS, Titan, and

Lucent switches;

. Lead technicians in emergency restoration of network elements;

. Managed outage restoration bridges. And provided outage

notification; and

. Resolved network problems and initiated plans t improve network

performance.

Sprint/Nextel McLean, VA

(Tac Worldwide Solutions) July 2005 to January

2006

Tier II Engineer

. Provides support in 24x7x365 role that monitors and supports

critical iDEN network elements using real time alarming or network

elements;

. Provides on-line knowledgeable assistance and coordination;

facilitates efforts with MSOs, field engineers, service providers

and vendors;

. Initiates, updates tracks and closes network trouble tickets using

Clarify ticketing system, Netcool and creating and sending network

alerts and flashes; and

. Remote testing of T-1 using Net Analyst remote testing software.

Time Warner Cable Reston, VA

(Iconma) November 2005 to January 2006

VoIP NOC Tech II

. Responsible for high-level network operation support for Cisco VOIP

solutions;

. Knowledgeable of MGCP, TCP/IP H.323 SIP troubleshooting;

. Trouble shot layer 1 to layer 3 issues on T1;

. Knowledge of Solaris and Cisco Equipment and Operating Systems; and

. Network surveillance of client Broadband VOIP Network. Involved in

a companywide VOIP implementation.

Kaiser Permanente Silver Spring, MD

(Spherion ) September 2005 to November 2005

Senior Workflow Coordinator

. Worked with department heads to research, implement, and maintained

requirements software and hardware;

. Managed and coordinated all projects in the eight regions and the

internal IT department;

. Coordinated calls regarding end-user installation and hardware

issues related to Dell in conjunction with analysts and vendors;

. Determined problems and coordinate solutions; and follow-up with

user/IT Support Services;

. Documented and logged all activities; updated inventories, control

logs and tasks lists; stayed abreast of networking technology;

. Managed customer relations ensuring SLA's are met and maintained;

. Provided daily, weekly and monthly reports for management about

group open or missed service request; and

. Ordered and maintained inventory of software and hardware

equipment.

Presidio Greenbelt, MD

Tier II Engineer June 2005 to August 2005

. Maintained a high level of competency in the skills required to

troubleshoot and support Presidio customer base;

. Proficient in operating systems, network platforms, and

communications protocols;

. Retained ownership of escalated or identified technical problems

until a resolution has been achieved and validated;

. Monitored customers network providing 24x7 support of network

infrastructure and product support; and

. Tracked and escalated customer network issues in Magic ticketing

system.

Bearing Point Washington, DC

(Robert Half Tech) April 2005 to May 2005

VoIP Tech II

. Involved in a companywide VoIP implementation of 5000 IP phones and

Cisco Communications Manager;

. Installed and configured 7940, 7960, 7940, 7910 Cisco VoIP

handsets;

. Supported Cisco Unity, Communications Manager, and Cisco VoIP

installation;

. Administered Cisco Unity Server and Cisco Communications Manager

4.x.;

. Supported Audio/ Video conference equipment;

. Supported and maintain Ethernet/Wireless based network

infrastructure;

. Knowledge of Cisco network management tools and IOS;

. Responsible for high-level network operation support for Cisco VOIP

solutions;

. Knowledgeable of MGCP, TCP/IP H.323 SIP troubleshooting; abd

. Configured troubleshot routers, network cards, and network

operating systems.

DC Net Washington, DC

(SAIC) August 2004 to March

2005

Network Equipment Engineer II

. Provided operation support for managing IP and SONET based services

during start-up;

. Supported IP, SONET, and voice networks using Cisco Works, HP Open

view, Remedy, Metasolv, and Stellaraid;

. Experience with VLan and VPN tunneling configurations;

. Knowledgeable of routing protocols (i.e. rip ospf);

. Experienced configuration of all common routing protocols (e.g.,

rip and ospf);

. Experienced using ethereal packet sniffer;

. Experienced working with IP, TCP and other members of the IP

protocol suite;

. Monitored the network health of DC NET Cisco 15454 OC-48 DWDM ring;

. Installed and maintained Cisco's 15454, 15530, and SONET/SDH

equipment; and

. Familiar with the Cisco 3550 Series Switch is a multilayer switch

that supports Fast Ethernet and Gigabit Ethernet configurations.

Department of Defense Washington, DC

(Apex Systems) December 2003 to April

2004

Lead Help Desk Tech

. Supervised approximately 20 personnel responsible for imaging and

configuring Dell pc's for NAVSEA project;

. Accessed user account through active directory for account maintenance;

. Configured laptops for VPN connections;

. Knowledgeable of Citrix administration;

. Knowledgeable Server 2003, DHCP, Active Directory, and Win XP Pro;

. Configured troubleshot routers, hubs, network cards and network operating

systems utilizing industry standard network protocols;

. Configured user's workstations for citrix neighborhood;

. Supervised the deployment of 5000 computers from Windows 2000 to Windows

XP Pro;

. Knowledgeable of Microsoft Office Suite Word, Excel, Visio, and Project;

. Configured Blackberry's, PDA's and for email delivery; and

. Responsible for screening, diagnosing, problem solving, and referring

internal inquiries and work requests as they relate to operations and

maintenance of personal computers, peripherals, and networks.

C&T Cable Washington, DC

(Comcast Cable Contractor) September 2002 to Dec

2002

Walmart Thomasville, NC

(Department Manager) January 2002 to Sept

2002

Nortel Networks Raleigh, NC

Network Validation Technician/Lead August 1999 to

December 2001

. Installed, commissioned, and provisioned Nortel Optical Transport

equipment;

. Monitored networks utilizing Preside, Remedy, Netcool, Netview and

Hp Openview;

. Implemented, tested and maintained networks also performed quality

control duties;

. Installed and terminated single mode and multimode fiber optic

cable;

. Tested and commissioned high-speed circuits such as 0C3, 0C12,

0C48, 192 Opetra Connect DX, Long Haul, 1600g MOR, and MOR+;

. Integrated multi node rings consisting of equipment from T1 to

OC48;

. Performed testing of DS-3, OC-3, OC-12, and OC-48 circuits using Bit

Error Rate Testers, OTDRs, Optical Powers Meters, and other optical test

equipment; and

. Managed the installation of Nortel's Optera Metro 3500 and 5200

DWDM Metro equipment.

Universal Communication Montgomery, AL

Sr. Telecom/Network Admin.

May 1998 to January 1999

. Managed the LAN and maintain internal connection to corporate intranet;

. Responsible for installing new applications and distributing software

upgrades;

. Installed and terminated Cat 5e and Cat 3 cable;

. Maintained PBX Option 81 and key phones systems;

. Administered corporate voicemail and PBX Mac's;

. Experienced in Microsoft Office Suite and Operating systems;

. Provided end user with technical support and training of Local Area

Network;

. Knowledgeable of 66,110 blocks, Cat 3 and Cat 5e installation and

termination; and

. Installed and configured 2601,1900, 2500, 2950Cisco routers and switches.

US Army 82nd Signal Battalion Fort Bragg, NC

Team Lead MOS 31R November 1993 to May

1998

. Installs, operates, and performs unit level maintenance on

multichannel line-of-site and tropospheric scatter communications

systems, antennas and associated equipment. Analyzes BIT/BITE

diagnostics to isolate faults to the Line Replaceable Unit. Installs,

operates, performs strapping, restrapping, preventive maintenance

checks and services, and unit level maintenance on communication

security devices. Operates and performs Preventive Maintenance Checks

and Services on assigned vehicles. Installs, operates, and performs

preventive maintenance checks and services on assigned power

generators.

. Supervises operations and assists team members in the installation and

operation of multichannel line-of-site and tropospheric scatter

communications systems. Supervises, performs and assists team members

in the performance of unit level maintenance on assigned

communications equipment. Requests logistical support. Prepares input

for statistical and other operational reports.

EDUCATION

. 2006 to Present Howard County Community College; Columbia, MD

Courses Taken: IP Telephony, IPCC Express, and Cisco

CommunicationsManager

. 2005 Academy Computer Education; Greenbelt,

MD

Courses Taken: CCNA and MCSE

. 2004 Strayer University; Suitland, Maryland

Candidate, Bachelor of

Science, Internetworking Systems

. 2004 Thomson Netg/Globalknowledge

Courses Taken: VoIP, Cvoice, CommunicationsManager,

and Unity

. 1998 to 2000 J. P. Technical College; Montgomery,

Alabama

Courses Taken: Network

Technologies, Cisco Training

. 2008 Unify Square Microsoft Lync

. 2010 Cisco UC on UCS training Cisco (Herndon, VA)

. 2011 IPCC express Advanced scripting

. 2012 CCVP voice boot camp

. 2013 INE CCIE Voice Boot camp (CCIE VOICE CANDIDATE)

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