Brittany Alyn Thompson

**** ******* #****

Houston, Tx 77078

832-***-****

acojpk@r.postjobfree.com

Education:

M.B. Smiley High School

Houston, Tx 77078

Experience:

H.E.B Grocery

Customer Service

10/12- 07/13

Offered product samples, answered questions and help customers find

items

Cleaned grocery shelves, storage areas, work areas and kept floors

clean free of spills, water and hazardous debris.

Conducted annual performance reviews

Followed proper standards for product freshness, food safety, weight

and measures, refrigerated and sanitation

Developed knowledge about products and sales items to answers shoppers

questions

M.W Cleaners

Customer Service

06/08- 08/12

Answered an average of 70 calls per day by addressing customer

inquiries, solving problems and providing new product information

Greeted customers entering the store to ascertain what each customer

wanted or needed

Earned management trust by serving as key holder, responsibly opening

and closing store

Politely assisted customers in person and via phone

Handled daily heavy flow of paperwork and cooperated with the

accounting departments on invoicing and shipping problems

Participated in physical inventory counts once a week

Burlington's Coat Factory

Cashier

02/07- 10/07

Folded and arranged garments in attractive display

Assisted in creating pre-season marketing plans to support department

and divisional strategies

Cashier

Organized store merchandise racks by size, style, and color to promote

visually appealing environment

Monitored cash drawers in multiple checkout stations to ensure

adequate cash supply

Directed calls to appropriate individuals and departments

Managed wide variety of customer service and administrative tasks to

resolve customer issues quickly and efficiently

Popeyes Chicken

Cashier

10/06- 02/07

Communicated with vendors regarding back order availability, future

inventory and special orders

Bagged and boxed sold merchandise per customers request

Assisted customers with food selection, inquiries and other

customization request

Cashier

Scored in top 15% of employees in successful resolution of issues

Investigated and resolved customer inquires and complaints in a timely

and empathetic manner

Summary:

Motivated customer service specialist with over 6 years experience in a

fast passed, team based environment.

Skills:

MS Office

High level access

Exceptional communication skills

Quick learner

Strong client relations

Credit card processing

Training development aptitude

Strategic sales knowledge

Inventory

Contact this candidate