*****

Montana, Sp. ***

El Paso, TX *****

915-***-****

Michelle Roldan

Experience 08/10-present Houston Foam Plastics, Inc.

El Paso, TX

Office Manager/Customer Service/Shipping

Perform various administrative and office support tasks - including

answer multi-line switchboard, filing, faxing, making copies, ordering

office supplies.

Processed purchase orders for ordered materials, supplies and services.

Receive and process daily, weekly and monthly purchase orders for

customers. Verify pricing, drawings and inventory levels with sales,

warehouse and production crews. Insured pricing is accurate,

correcting pricing errors, and resolve customer invoice discrepancies

for accounting control.

Communicate to customers if shipping promises are kept, expedite

backorders with production.

Schedule daily transportation with various carriers/brokers, requesting

quotes for OTR deliveries and produce proper paperwork if needed in

order to cross material into Mexico.

01/08-03/10 Instaff Personnel/Epson El Paso

El Paso, TX

Administrative Assistant/Receptionist

Operate multi line switchboard, answer, and screen, forward, provide

information and take messages. Greet persons entering establishment,

determine nature and purpose of visit, and direct or escort them to

specific destinations. Maintained record of all office activities.

Maintained calendar for conference rooms scheduling, coordinating

meetings for various departments. Opened, sorted and distributed

incoming mail.

Processed purchase and check requisitions for ordered materials,

supplies and services.

Responsible for weekly bulletin including birthdays, anniversaries,

employee of the month, company and holiday event announcements as a

Power Point presentation.

Performed various administrative and office support tasks for multiple

supervisors - including typing and proofreading correspondence, memos,

announcements and reports in English and Spanish, filing, faxing,

making copies, laminating, ordering office supplies, compiling data,

preparing reports and presentations for management.

Customer Service Representative

Receive and process daily, weekly and monthly purchase orders for

customers. Verifying inventory and stock levels with warehouse and

production crews.

Responsible for producing daily inventory, sales and invoice reports to

upper management by researching and analyzing numerical and statistical

data from various sources.

Communicate to customers if shipping promises are kept; expedite

backorders with production, planning and procurement.

Attended and participated in daily Shipping, Production and Projects

meetings to provide customer accurate shipping and productions dates.

Recorded, typed and distributed meeting minutes.

Insured pricing is accurate, correcting pricing errors, and resolve

customer invoice discrepancies for accounting control.

Complied with all company policies and procedures.

Experience 11/07-06/08 Girl Scouts of the Rio Grande El Paso, TX

Volunteer Services Assistant

Responsible for community marketing and recruitment strategy of adult

volunteers. Transition newly recruited volunteers to become trained in

Girl Scouting or Girls Scout programs.

Encourage, assist and coach newly trained adult volunteer leaders to

support new troop formations in targeted communities. Provide direct

support, continued guidance and technical assistance to volunteer

leaders. Communicate with membership staff on a regular basis.

Communicate, demonstrate, and support the values of the Girls Scout

Movement

8/05-09/07 Sierra Machinery, Inc. El Paso, TX

Purchasing Coordinator

Responsible for daily orders and weekly stock orders in a timely and

cost saving manner. Insure shipping promises are kept and expedite

backorders. Responsible for customer returns to meet factory deadlines

and insure that recovery of costs such as freight, restocking charges

and EC's are recovered and/or kept at a minimum.

Insure pricing is accurate, correcting pricing errors and part number

crossovers in the system. Investigate and resolve vendor invoice and

receiver discrepancies for accounting control.

Extensive cash handling to include: Cash sales management, petty cash

control, check and credit card verification and reconciliation at the

end of each day.

06/04-07/05 Instaff Personnel/VT Griffin dba Cube Corporation Ft.

Education Bliss, TX

Material Coordinator

Responsible for inventory management of supplies and equipment.

Perform material coordination duties for special programs, maintenance

and production shops.

Assist in surveying parts which include moving, using, maintaining,

taking inventories and disposing of property.

Managed 39 hand receipt holders property and data entry on MP2 program

and provide various reports through Crystal reports data base program.

02/02-05/04 Instaff Personnel/Smurfit Stone Container El Paso, TX

Customer Service Representative/ Quality Clerk

Processed customer purchase orders via phone, fax, e-mail and internet.

Processed customer drawings and print cards to build specifications in

system.

Provided support to the warehouse (inventory control,

purchasing/estimating).

Created and updated various daily/monthly reports to include

spreadsheets and graphs with statistical data on the quality

performance of the products.

Performed random quality checks on various machines, if deficiencies

were noted, would follow up with corrective action until quality

guidelines were met.

Assisted with ISO audits and documented changes.

1995 International Business College

El Paso, TX

Medical Office Specialists Diploma

1993 Socorro High School

El Paso, TX

Diploma

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