Laura Roetzel

**** ***** ***.

Parma, Ohio *****

216-***-****

Objective To obtain a position as a Dental Assistant, Customer Service and

Administrative Assistant.

Skills The ability to assist doctor with bonding of braces, working hands on in

the mouth of patents. I have performed thousands of x-rays on patients

including Cephometric and Panoramic x-rays. General duties including

keeping the office clean, charting patients, and front desk duties.

Answering phones and scheduling appointments as well as posting

payments. OPMS computer skills, dental office relations, continued

education seminars on customer service. Team building, problem solving

skills, excellent teamwork skills.

EMPLOYMENT

EXPERIENCE

7-16-2012 to Present Roe Dental Lab

Responsibilities include answering phones, shipping and receiving of

Dental cases, data entry and billing. Greeting doctors, drivers and

patients as they come into the lab. Dispatching drivers to various

calls throughout the day. Filing. Packing and shipping out supplies to

doctors. Customer service. Problem solving.

08/2010 to 7-16-2012 Salem Dental Lab

Responsibilities include answering phones, receiving dental

Cases from dentists, entering them into our system. Dispatching

Our drivers, and setting their day up for them. Billing cases,

Packing and sorting them to the appropriate drivers.

Greeting patients coming in for shade matches. Filing, and

Other clerical duties. Problem solving at a moments notice.

05/2001 – 05/2010 Dr. Ira Weiss, Orthopedic Dentist, Middleburg/Beachwood, OH

Dental Assistant

Responsibilities include assisting in running office. Front desk

responsibilities, x-ray films, bonding braces with doctor assistance,

answering phones, scheduling, posting payments, training new assistants,

charting patients, customer service.

5/2000 -5/ 2001 Express Personnel Broadview Rd, Parma Ohio 44134

Responsibilities were from Temp Jobs Including : Advance Door-

Residential door sales and service. Handled incoming emergencies and

sales calls. Dispatch of one driver to service calls.

Todays Business: Customer service. Handled incoming order calls and

prepared shipping slips.

EDUCATION Fairview High School, Fairview, OH

Diploma in General Education, 5/31/1986

Marketing Education Program: 5/1986

Customer Service Skills, customer relations, team building skills

REFERENCES Available Upon Request

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