PROFESSIONAL RESUME

PAVAN KUMAR

Mobile: +91-996*******

acojm2@r.postjobfree.com

[pic]++

Objective:

Willing to work under a challenging and professional environment with

exposure to new technologies as a Technical Consultant where there is ample

scope for Organizational growth as well as individual growth.

Operating System: MS-DOS, WINDOWS-2000 / 03 / XP

Language: C, C++, SAP-ABAP, MS-CRM, SIEBEL-CRM.

Rdbms: Oracle 9i, SQL server 2000.

Package: Ms Office 2000/03/XP

EDUCATIONAL QUALIFICATION

. Bachelor of Science in electronics.

. Intermediate from Ramakrishna Junior College.

. Secondary School Certificate from A.B.C.Convent and High School.

PROFESSIONAL Experience

. Posses 5+ years of experience.

. Working remotely for Pinnacle Technical Resources Contract from STI

Global Services From January 2014-Til Date

. Worked as IT-Admin with KBR in DUBAI from 21ST Aug 2013 - 11h DEC 2013

(3months contract)

. Worked as CRM-Admin with Direction software solutions from 4th October

2010 - 18th January 2013

. Worked as CRM-Admin with Quanta It solutions Pvt Ltd. from 23 JUNE 08

-24 September 2010

. Worked as Executive-product service with IDS software Pvt ltd from 13-

June 2007 till 18 June 2008.

Company Profile : Direction is a Fast growing software services firm,

specialized in developing & implementing Internet strategies for businesses

& providing high-end software development services(www.direction.biz)

.Direction offers to its customers business solutions for sales, marketing

and service departments based on Microsoft CRM. Our solutions are designed

to strengthen the relationshipbetween a business and its customers. We work

with you to identify the solution that will help to transform your business

to competitive advantage.

Details of Projects ( In. Direction software solutions Pvt Ltd):

Project Banking (Retail and Credit cards)

Organization Direction software solutions Pvt

Ltd

Environment Microsoft Dynamics CRM 4.0

Role Technical Consultant

Duration October 2010 to 18 January 2013

Project Description:

Barclays Bank needs to implement the Service Management, Sales Management

and Marketing Automation. This Project is divided into two phases.

Phase I comprises of implementation of Service Management Module for their

Call Centre, Back end units and at the management level. It also

compromises of linking their core business systems for retail banking and

credit cards with Microsoft CRM. This was done by writing custom

applications in .NET technology to import data from the core business

systems via text files.

Phase II would comprise of implementation of Sales Management and Marketing

Automation.

Roles & Responsibilities:

. Create and maintaining Database, Making backup schedules, Data restore

activities.

. Uploading flex file data & incremental file

. Creating users for customers

. To Run the Exe file of MS.CRM integration

. Creating the reports of prime & file customers

. Analyze business processes and risk areas that our customers wish to

cover

. Implement the product such that our customers' needs and requirements are

taken into account

. Help end-users utilize the system and offer assistance to our

implementation partners around the globe

. Working with Remote logins

. Troubleshooting the tickets which are assigned by our customers.

Company profile (Quanta )

Project Philips Insurance

Client Canzen Techno Systems Pvt. Ltd.

Environment Microsoft Dynamics CRM 3.0

Role Technical Consultant

Duration June 2008 to 24 September 2010

Project Description:

Philips insurance needs to implement the Service Managementand Marketing

Automation. This Project is divided into two phases. Phase I comprises of

implementation of Service Management Module for their Call Centre, Back end

units and at the management level.

Company profile

IDS Softwares Pvt. Ltd (www.idsfortune.com) is a fast growing and world

wide operating software company, which excels in developing innovative &

comprehensive software solutions for the hospitality industry. IDS is

committed to the deployment of holistic, highly integrated software

solutions for the hospitality industry.

Details of Projects

Project Aamby valley city (Sahara )

Organizatio IDS Software Pvt Ltd

n

Client Sahara Group

Environment ERP Product Software

Role Technical Consultant

Duration June 2007 to 18th June 2008

Project Description:

. IDS: it's hospitality management Software covering all aspect of

hospitality with HR, Material management, Telephone, Account, Finance

etc.

. BARON: UK based software specially design for Golf operation.

Successfully completed the Integration with IDS Software.

. VOD: It combines the latest high-Speed Internet broadband solutions with

state-of-the-art hardware and technology to provide hotels with a

competitive package for heir guests that takes care of all their

needs.(successfully completed the Integration with IDS Software)

. SMART CARD: This application basically made for the Aamby Valley Guest

for there billing and accountability purpose was integrated with the IDS

Software.(Integration with IDS is in Process)

. SIEMAN'S TIME ATTENDANCE: Time attendance Software (IP Based) basically

deals with Employee Attendance i.e. daily swapping, record maintaining

and generating MIS report to individuals.

. CRM: CRM (Customers Relationship Management) is our in-house developed

software for integrating CRM with IDS System.

. Quick School: it is ERP software basically used for Schools to maintain

there libraries, accommodation, admission, salary etc.

Roles & Responsibilities:

. Installation, configuration and implementation of Fortune Suite of

Products at a client site.

. Installing, configuring SQL Server at client place, Create and

maintaining Database, Making backup schedules, Data restore activities.

. Make customers acquainted with the variety of possibilities of our

product range

. Suggesting product, documentation and process improvements in an effort

to control and reduce support call volumes

. Resolve questions and issues according to defined service levels

. Perform root cause analysis of issues to determine how they can be

corrected and prevented in the future

. Research, troubleshoot, and recreate issues in test environments to

identify defects and achieve resolution

. Creating SRS Provided by the client

. Communicate with customers and other IDS support team members regarding

the status of outstanding issues.

. Work with other departments to facilitate the support process and work

toward issue resolution

PROFESSIONAL STRENGTHS

Perseverance, Confidence, Entrepreneurial streak and a passion for

excellence and innovation. Good facilitation/interpersonal skills and

critical thinking abilities /quick learner.

Personal Information

Pass Port No :: G6797196

Birth Date :: 7th Aug 1981

Marital status :: Unmarried

Gender :: Male

Permanent Address :: H.no.18-7-614/18, Hanuman Nagar, Huppuguda,

Hyderabad, Andhra

Pradesh, India.

International Experience-UAE -Dubai 3 months contract with KBR

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