Joann E. Landon

** *********** ****

Ocean Pines, MD 21811

Cell: 443-***-****

Email: acojl6@r.postjobfree.com

OBJECTIVE: To obtain a position that will enable me to thrive day in and day out using my solid

organizational abilities, strong computer skills, creative energy and exceptional work ethic.

EMPLOYMENT HISTORY

Operations Assistant, June 2014 to Present InFocus Financial Advisor Salisbury, MD

Assistant Financial Advisor in the daily operations of the office which include new account set-up,

overseeing incoming financial transfers, logging of activities performed for clients, handling client

transfers and distributions requests.

Customer correspondence, both verbal and written

Maintain paper and digital customer files.

Oversee Student Interns in daily tasks

Order office supplies and coordinate office maintenance subcontractors

Licensed Life & Health Insurance Agent, April 2012 to June 2014 HealthPlan HeadQuarters Baltimore, MD

Maintain the Agency’s Management System, GEN4, by updating/creating the agency and client’s

information.

Assist current clients with health insurance renewals, claims, billing issues, and enrollments.

Generate monthly renewal reports for president.

Life & Health Insurance Continuing Education to keep license current.

Licensed Life & Health Insurance Agent, February 2007 to January 2012 Atlantic/Smith, Cropper & Deeley

Willards, MD

Managed all phases of the sales cycle for life and health insurance, from prospecting to close and support.

Represented a full line of insurance, serving as a trusted advisor to businesses and individuals.

Maintained relationships with insurance carriers through meetings and seminars.

Marketed the agency at trade shows.

Member of the agency’s Computer and Social Media Committees.

Stay-At-Home Mom, December 1993 - 2007

Owner, February 2003 to Present Finders Keepers Berlin, MD

Antique & retail merchandise business at Town Center Antiques

Owner/Manager, December 1994 to October 2006 Coastal Coatings & Power Wash Berlin, MD

Managed painting business using QuickBooks Pro, MS Word, Excel & Publisher

Service Merchandising Representative, December 2002 to July 2004 N K Lawn & Garden Chattanooga, TN

Sold and serviced retail stores with lawn and garden products.

Merchandising Representative, October 1998 to December 1998 Monet Jewelry and Isotoner

Serviced retail stores in Dover, Delaware and Salisbury, Maryland.

Computer Specialist, May 1991 to December 1993 Worcester County Sanitary Commission Snow Hill, MD

Shared in the responsibility of daily maintenance of the IBM36, included backing up system files and

restoring/deleting files.

Offered PC training and assistant to fellow co-workers.

Assisted with billing and receivable of Worcester County Water & Sewer Districts.

Created Cash Receipts and Adjustments in 'Lotus 1-2-Assisted in Account Payable Dept.

Sales/Mfg. Coordinator, February 1990 to April 1991 Freudenburg/Wheaton Salisbury, MD

Liaison between manufacturing, sales force and customers.

Coordinated customer sales with manufacturing using UNISYS mainframe.

Redesigned, coded and debugged the Sales Mfg. Four Month Plan using 'Lotus 1-2-3'.

International Administrator, September 1989 to February 1990 K & L Microwave Salisbury, MD

Sales service and public relations with an extensive international rep. network.

Determined export license for foreign shipments and fulfilled all documentation requirements.

Maintained sales log and files.

Project Administrator, March 1984 to April 1989 AAI Corporation Cockeysville, MD

Assisted Project Managers in management and administrative phases of government defense programs.

Created and maintained cost curves using 'Lotus 1-2-3' and 'Lotus PrintGraph'.

Designed, coded and debugged a program in 'Lotus 1-2-3' to maintain quarterlies and quarterly

summaries.

Created organizational charts using 'In*A*Vision', a graphics design software package.

Planned, organized and managed the 1987 and 1988 AAI Christmas Dinner Dance for 1,200 employees.

Administrative Assistant/Information Processor, October 1983 to March 1984 York News Agency York, PA

Information Processor, January 1982 to October 1983 The Touchette Corporation Lancaster, PA

EDUCATION

Penn State Univ., York, PA

Fall 1986 to Winter 1988. Credit courses included Business Management, Psychology and Public Speaking

Dallastown High School, Dallastown, PA

Academic, 1981

CERTIFICATIONS AND LICENSES

Maryland Life and Health License, Active through February 2016

On-Line Web Page Design, Winter 2004, Wor-Wic Community College, Salisbury, MD

MS-DOS and Lotus 1-2-3 Macros, Winter 1991, The Computer Shop, Salisbury, MD

MS-DOS, Fall 1989, Wor-Wic Community College, Salisbury, MD

dBase Plus III, Winter 1990, Wor-Wic Community College, Salisbury, MD

COMPUTER SKILLS

Windows, Microsoft Office 2013, Outlook 2013, Internet, Social Media

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CIVIC ACTIVITIES

Coastal Bay Clean Up, September 2013

Relay for Life, Fundraiser, 2011, 2010, 2009

Ocean Pines Swim Team President, 2004

Worcester County Council PTA Vice President, 2001

Worcester County Council PTA Treasurer, 2000

Showell Elementary School PTA President, 2000

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