Carol P. Gosnell

*** ********* ***** **, ***. ***

Leesburg, VA 20175

571-***-**** acojjn@r.postjobfree.com

Key Qualifications:

? Communicating with diverse clients to create a cohesive approach for accomplishing a teams goals

? Writing and editing for technical or scientific documents

? Design and the development of training materials in the technical, research and insurance fields

? Technical writing, training, documentation development, and database management

EXPERIENCE

November 2014-Present Centennial Technologies Technical Writer

? Worked collaboratively with business process re-engineers, developers, testers, and project managers to develop appropriate content.

? ?Organized material and completed writing assignments according to format, outline and schedule set forth by proposal manager.

December 2007-April 2014 EMC /NetWitness Corporation Senior Technical Writer Reston, VA

? Created hardware or software product documentation, including installation, operation and maintenance instructions, technical advisories and release notes. Documents published as web pages, wikis, videos, online help systems and animated tours.

? Participated in the design and agile development of documentation presentation, distribution systems, and existing processes, recommending solutions and improvements.

? Adapted NetWitness documentation to reflect design changes in the platform and features in RSA SecureAnalytics platform.

? Provided documentation for use by NetWitness customers in transition to SecurAnalytics.

? Converted generic User Guide content to delivery using Mindtouch, a web-based application (XHTML and CSS).

November 2006-October 2007 QuadraMed Corporation Technical Writer Reston, VA

? Worked with technical and subject matter experts to create and maintain customer documentation for the software applications developed by the QuadraMed Development Teams

? Release documentation ? Release Notes and other release documentation, such as Release Contents Reports, Affinity System Manager Checklists, etc.

? Core documentation ? User Guides, Setup Guides, Installation Guides, Online Help, Training Guides, and Training Supplements. There is also a significant number of federal and state-specific regulatory guides

? Miscellaneous documentation ? Quick reference cards and smaller standalone documents

February-September 2006 Sprint/Nextel Business Analyst/Technical Writer Reston, VA

? Analyzed business process documents for transition through a multiple-stage implementation of a Unified Platform for the two legacy organizations and core customer operations groups.

? Worked with interdepartmental teams to consolidate and streamline changes to the website and help content.

? Coordinated revisions of documents as the consolidation of systems progressed.

? Utilized strong organizational, writing and editing skills with attention to consistency, detail and accuracy.

November 2005-January 2006 COMSYS IT Services, Inc. Business Systems Architect Gaithersburg, MD

? Analyzed business process and technology architecture documents for key elements necessary to the development of an IT Strategic Planning project

? Prepared summaries of stakeholder interviews for identification of primary concerns regarding strategic planning effort

? Conducted research in collaboration with team to formulate and present strategic plan recommendations

? Developed and updated documents for a multiple-stage delivery per the agreed project timeline

January 2002-November 2005 PB FEMA Housing Project Education Program Manager Winchester, VA

? Developed educational materials for inspector and staff training in collaboration with the National Field Inspection Management team

? Implemented the transition for the nationally-based training program from all classroom to a blended instruction approach

? Designed and created 15+ Web-based courses for independent contractor inspectors incorporating policies and procedures for the ACE 3 software, edited the web content using an XHTML editor .

? Requirement of online courses increased the productivity resulting in record-breaking inspections (12,000+/day) during the Florida hurricanes of 2004

? Edited and updated the information and content displayed on the projects website using CSS tools.

August 2000-September 2001 NxNetworks, Inc. Technical Writer Herndon, VA

? Worked closely with engineering development team to write and illustrate user documentation for hardware and software.

? Prepared online user documentation for several products.

? Utilized strong research, organizational, writing and editing skills, with attention to detail and accuracy.

COMPUTER EXPERIENCE

[Windows, Macintosh, or DOS environment]

Snagit

RoboHelp

FilemakerPro

QuarkXpress

XHTML

CSS

Vuepoint Content Creator (LMS)

Firefly (simulations)

Sharepoint MS Office Suite

Word

Excel

PowerPoint

Access

Visio

MS Photo Editor

WordPerfect

MindTouch (online help/customer support)

Captivate Adobe

FrameMaker

Illustrator

PageMaker

Photoshop

Macromedia Flash MX

PROFESSIONAL ASSOCIATIONS

Society of Technical Communications (D.C.)

American Society for Training & Development

Vuepoint Client Advisory Board

EDUCATION

Towson State University B.A. English, Secondary Education

Carol P. Gosnell 571-***-**** acojjn@r.postjobfree.com Page 2

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