Pamela Van Hoozer

**** *****'s Circle Reno, NV **502

acojdq@r.postjobfree.com

775-***-****

Professional Profile

Successful record in various industries including non-profit, hospitality,

education and retail. Experience includes an increasing level of

responsibility in leading employees.

1. Management: Developed individuals and teams in surpassing

organizational and individual goals through challenging budgetary

constraints and limited resources.

2. Service Excellence: Creative and resourceful in building

relationships with team and customers in the delivery of legendary

service, employee engagement and customer loyalty.

3. Teambuilding: Effectively led teams, empowering them to succeed

through hands-on management, training, development, motivation, and

recognition.

4. Communication: Provided consistent, timely use of available options in

keeping employees and clients notified of all pertinent information.

Core Knowledge and Skills

Service Excellence Vendor and Customer Relations Training and

Development Operations Management Strategic Planning Marketing

Collaboration Process Improvement Budget Development and Accountability

Experience

University of Nevada Cooperative Extension

2012 to current

Master Gardener Volunteer. Assist in the education of the public in

horticulture for Washoe County. Problem solving a wide array of questions,

assisting in booths and exhibitions, writing articles, assistance with

events.

1. School garden team member at Mariposa Academy.

2. Presenter for various community programs.

3. Secretary, Master Gardener Program Advisory Council.

4. Master Gardener of the Year 2013.

Errand Solutions

2009 to

2011

Concierge Site Manager. Managed all aspects of concierge sites at

Vanderbilt, Community Regional Medical Center and University of California

at San Francisco. Teamed with clients to provide services as a benefit for

employees and to impact the organization through support at individual,

departmental and corporate levels.

1. Ensured smooth transition to a prominent campus location increasing

service from Medical Center employees, adding service to campus staff

and students.

2. Increased customer interactions by 150% at California sites and

contract hours by 40% at UCSF.

3. Educated team in delivery of service excellence, organizational

mission and client goals, increasing customer satisfaction to 97.3%.

Starbucks Coffee Company

2006 to 2008

Retail Store Manager. Supervision of operations at a retail coffee shop in

Nashville, TN.

1. Increased morale, customer satisfaction, security and customer loyalty

in a store with a history of high employee turnover following a

criminal incident at the store.

2. Created a warm, inviting atmosphere increasing customer loyalty and

satisfaction.

Washoe Medical Center (Renown)

1990 to 2006

Certified Administrator of Volunteer Services. Led a workforce of 250

Volunteers to participate in new programs, new campuses and community

partnerships.

1. Acted as Community Liaison for various educational programs at

University of Reno and Washoe County Public Schools.

2. Increased Volunteer engagement in the Health System equating to 52,000

annual service hours, at an estimated value of approximately

$1,000,000.

3. Spearheaded numerous opportunities for Volunteers to serve in new

ways, including certified pet therapy programs at several hospitals,

healing arts programs, blood drives and community education and

outreach programs.

Education

Truckee Meadows Community College, Pre-Nursing Curriculum

American Intercontinental University Online, Associate of Arts

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