ANA JOANA S. MENDOZA

**** ***.* ********** **. Sta. Mesa Manila

092*-*******

acojdj@r.postjobfree.com

PROFESSIONAL QUALIFICATIONS

• Proficient knowledge of Microsoft Office Applications

• Proficient in English and Filipino

• Telephony (Sales, Client Inquiries & Complaints)

• Document Processing (Payment Slips and Official Receipts)

• Excellent interpersonal skills

• Can work under pressure

EMPLOYMENT EXPERIENCES

December 3, 2014 to Present

Primasiana Philippines, Inc.

BlackBerry Expert Center

CS Supervisor

• Assist walk in clients for repair / collection / inquiry / purchase

• Supervise CS area for better customer service satisfaction

• Monitor units received from Drop off Points

• Records Daily traffic monitoring

October 21, 2012 to December 3, 2014

Servcare Solutions Philippines, Inc.

Officer in-charge (BlackBerry account)

• Supervise branch operations

• Submits weekly reports

• Submits monthly warranty claims reports

• Monitors open jobs

• Receive queries from clients regarding mobile phone repairs

December 2010 to October 18, 2012

Morgantech Care Services Corporation (Nokia Care)

Admin Assistant / Cashier / Customer Service Representative

• Administrative Assistant

• Customer Service

• Cashiering

• Receive phone calls

• Make book of sales

• Receive queries from clients regarding mobile phone repairs

• Release repaired mobile phones

• Make the daily admin report

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August 2009 to December 2010

Greystone Data System Phils. Inc. ( Nokia Care )

Cashier / Customer Service Representative

• Customer Service

• Cashiering

• Receive queries from clients regarding mobile phone repairs

• Release repaired mobile phones

• Make the daily cash collection report

April 2008 to April 2009

JobsDB.com, Re-activation Team

Account Executive

• Telesales

• Sales agent (direct /retail)

• Activate inactive accounts of the company

January 2007 to March 2008

SEMICON, Incorporated

Customer Care Specialist

• Customer Service

• Handle sales transactions

• Handle technical sales queries

• Generate official receipts and process credit card payment and validations

• Make monthly sales reports

May 2005 to April 2006

St.John’s Academy, High school Math Teacher

• Licensed Teacher

• Make Lesson Plans weekly

• Teach high school students effectively

• Make Monthly Achievement Test of students

• Evaluate students' performance quarterly

SEMINARS AND TRAININGS ATTENDED

• Recruitment Management System Training

• Customer Service Training for Mobile Phones Training

• Train the Trainer Training

EDUCATION

Year 2001-2005, Tertiary Level

Roosevelt College Cainta – Sumulong Highway, Cainta, Rizal

Bachelor of Secondary Education, Major in Mathematics

Cum Laude

Year 1997 – 2001, Secondary Level

Roosevelt College San Mateo – San Mateo, Rizal

Year 1990-1997, Primary Level

Dulongbayan Elementary School – San Mateo, Rizal

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