TREVIN JOHNSON **** Piney Run

acojbc@r.postjobfree.com Bloomington, IL 61705

713-***-****

TITLE : SENIOR REMEDY CONSULTANT

CLEARANCE : SECRET (DoD)

SUMMARY

Senior BMC Software architect with full software development life-cycle experience. In addition to Remedy

OnDemand & ITIL certifications I have RAC certification. For over a decade, I have successfully led workshops,

configured, installed and developed all modules of the Remedy ITSM 7.6.04 & 8.1 Suite for enterprise clients

throughout the United States. These engagements have included BMC Service Desk (IM & PM), Atrium CMDB,

Change Management (CM), Analytics and Dashboards, Asset Management (AM), Service Request Management

(SRM), and multiple integrations. In addition to BMC ITSM certifications, I have an active secret clearance.

HIGHLIGHTS

• Experience in analysis, design, development of BMC technology solutions

• Excellent understanding of BMC integrations with the ability to work with other application’s SME’s

• Able to lead a global delivery team or work independently to meet client requirements and timeline

• Unique ability to relate technical material to non-technical personnel

• Excellent communication, documentation, and presentation skills

EXPERIENCE:

NimbusNow 4/13 – 2/15 SENIOR

CONSULTANT

NimbusNow is a BMC partner providing End-to-End ITSM Strategy Services to its clients. As lead

consultant for numerous projects the consultant gathered requirements coordinated all work activities and

performed the implementations.

• Implementation and Foundation data load of Remedy On Demand ITSM 8.1.02

• Implementation and Migration of Knowledge Management articles onto Remedy on Demand platform

• Facilitated workshops, analysis & design, deployment & configuration for multiple BMC Remedy

OnDemand projects

• Creation of Requirements, Build and Test Case documentation

• Published Web Service/WSDL used to create People Profile Records via staging form

• Installation and Configuration of SAP Business Objects 4.1 and BMC Analytics/Dashboards 7.7.1

• Implementation of Change Management/SRM Module in Remedy On Demand Environment

• Creation of BMC Analytics Reports and Customization of SAP Business Objects Universe

• Conducted BMC Analytics Training/SRM Training Session

• Creation of Customizations for ITSM 7.6.04 Incident, Problem and Change

• Setup SQL Server Database Transactional Replication for Analytics Reporting application

• Created SR’s per customer requirements to include simple through advanced requests

Department of Defense 05/12 – 3/13 INDEPENDENT

CONSULTANT

Working to implement Remedy ITSM 7.6.04 for Defense Information Systems Agency(DISA) the consultant

led the team to develop, test and implement customizations for Incident, Problem, Change and Asset

modules.

• Requirements gathering and Development of Customizations for ITSM 7.6.04 Incident, Problem and

Change

• Configuration of Change Management with Foundation and Approval mapping Rules

• Creation of custom Remedy BIRT reports for Reporting Console

• Installation and Configuration of Blade Logic Integration to CMDB

• Normalization and Reconciliation of data into CMDB

SAIC INTERNATIONAL 12/11 – 05/12 SENIOR CONSULTANT

Working at USCENTCOM the consultant led team SRM redesign efforts and participated in activities to

populate the CMDB

• Created Customizations for ITSM 7.6.04 Incident/Problem/Change/Asset Application

• Created reports using BMC Analytics and user/group administration

• Configure server group for Application servers

• Lead SRM Project to combine Service Request Definitions

COLUMN TECHNOLOGIES 11/09 – 12/11 SENIOR CONSULTANT

• Column Technologies is a leading BMC Partner. The senior consultant uses v ast experience in

upgrading clients from legacy ITSM version to the latest BMC software releases.

• Created Customizations for ITSM Incident/Problem/Change/Asset Application

• Implemented BMC SRM 2.2 Application

• Maintenance and Enhancement of Remedy Service Desk and Analytics Report Creation

• Implemented BMC SRM 7.6 Application

• Support of Incident Management, Active Directory Integration

• Implementation of Remedy On Demand 7.6.4

NIVERT TECHNOLOGIES 12/00 – 11/09

INDEPENDENT CONSULTANT

Worked as an independent consultant for the US Treasury to lead an effort to create a custom Remedy

application and integration to other applications.

• Created Remedy/Microsoft Word OLE integration to create documents

• Created Crystal Report using sub-reports to display case information

• Created Outlook VBA macro PDF Conversion interface to Remedy COM Component

• Creation of fully customized Remedy Customer Complaint Application

• Created Remedy API and Remedy COM programs with Visual Basic.NET and Visual C++

• Installation/Upgrade of Remedy ARS/Remedy Mail/Remedy MidTier

• Creation of stored procedures/link servers on SQL Server to integrate Remedy and other applications

• Created numerous Remedy enhancements required by Business Unit

• Upgrade of Windows Remedy Server with MS SQL Server

NIVERT TECHNOLOGIES 4/00 –12/00

INDEPENDENT CONSULTANT

• Implemented workflow customizations for Remedy CRM Application

• Radio Shack - Functioned as Team Lead for Implementation and customization of RemedyHelp

Desk/Change Mgmt/Asset Mgmt

• Schlumberger – Performed Requirements Analysis for Remedy enhancements

• Baylor College of Medicine – Implemented Remedy enhancements

• Implemented workflow customizations for Remedy CRM Application

NIVERT TECHNOLOGIES 12/97 –4/00

INDEPENDENT CONSULTANT

• Implemented numerous enhancements to the Remedy System including DSO (Distributed Server Option)

Replication and ARWeb.

• Configured Remedy Help Desk Application and integrations

• Upgrade of UNIX Remedy Systems with Oracle

BARNHILL & ASSOCIATES 6/97 – 12/97 CONSULTANT

Numerous Clients/Platforms

• Performed a System Audit to analyze performance problems and recommend solutions.

• Setup Reporting Interface within Remedy. Setup Crystal Reports that access the Remedy database directly.

• Performed Several Requirements and Analysis sessions to determine client needs.

• Setup Telamon/Telalert with paging and IVR functionality

DRT Systems 10/95-6/97 CONSULTANT

Compaq Computer Corporation 12/96 thru 6/97

Helping with Upgrade Remedy to latest version and integrating other functionality into the 24x7 worldwide

Application which encompasses Inventory, SAP interface and Support Center areas. Among things integrated were

Telalert and Flashboards

Exxon Chemical Americas 12/95 thru 12/96

Developed a Remedy Action Request System Implementation to effectively handle identification, assignment

and resolution of computer related problems. The application integrated Service Provider Service Level

Agreements, Multi-Service Providers, Multi-Sites and paging. Created interface for end users to access

Microsoft SMS information.

Office Network, Inc.

Created application in Visual Basic interacting with Access Database. Created Crystal Reports based on data.

VALIC(Variable Annuity Life Insurance) 2/95-10/95

ANALYST/PROGRAMMER

Convert Sales Support Application to Windows using Visual Basic, C and Microsoft Access to develop Annuity

Projection software and to provide vital financial data for field support.

ANDERSEN CONSULTING 3/92-1/95

CONSULTANT

• In an analyst role, designed specifications for modules to reconcile data between client/server and host

applications. Created host services to access information through SQL calls on the host server and return

request to user on client workstation.

• Assigned specifications and generated C code for various components within the system. Developed and tested

modules using embedded SQL (Oracle) to interact and retrieve information from the database.. Created UNIX

batch script to backup all files, compile all sources and recreate libraries for entire System.

EDUCATION:

BBA in MIS, University of Houston 1991

PROGRAMMING LANGUAGES:

VB.Net C Javascript

ASP.NET Java SQL

HTML CSS SOAP

LDAP XML WSDL

REMEDY EDUCATION: CERTIFICATIONS:

ARSystem Performance and Troubleshooting Remedy Approved Consultant (RAC) 11/1997

ARSystem Advanced Topics Remedy Skilled Professional (RSP) 2/2000

Distributed Server Option (DSO) ITIL Foundation Certified v3 7/2010

Flashboards

Remedy Requirements Analysis Design and Development

Remedy API

Kinetic Request

Remedy ITSM Installation and Configuration 7.0

BMC Atrium CMDB 7.6 Administering

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