LaToya A Brice

**** ******* ***** *****,

Rock Hill SC 29732

Home 803-***-****- Cell

803-***-****: acoja6@r.postjobfree.com

Career Overview

. Powerful telephone skills, able to establish immediate trust and

confidence

. Highly professional

. Persistent, patient, and sensitive to customer's needs and apprehensions

. Effectively overcome objections in a calming and convincing manner

. Dependable, self motivated, detailed, and work well with others

Highlights of Experience

. 15 years of assisting varies clients with maintaining ways to keep

billing under control with providing ways of payment schedules as well

as programs for further payment plans

. Delivering customer care to any questions or concerns of the accounts in

fast paced, structured customer care environment

.Documenting necessary account information and offer customers solutions

that benefit their account

.Growth, maintain customer relationships with in every interaction

. Quality, efficiency, consentance

Core Strengths

. Listening skills

. Strong organization skills

. Creative problem solver

. Excellent communication skills

. MS Windows proficient

. Problem solver

. Courteous demeanor

. Strong client relations

. Energetic work attitude

. Telephone inquires

. Telecommunication skills

. Mediation

. Soft skip tracing

. CCH codes

. Speed pay

. Aspect dialer

Work Experience

Auto Collection Agent

June 2008-December 2012

Citi Financial Call Center work from home agent - Fort Mill, SC

Assisting customers with making payments and payments arrangements towards

their auto loans and accounts. Providing great customs care, assisting the

customer to better manage the account.

February 2006- May 2008

Hewitt Associates Call Center - Charlotte, NC

Assisting clients with in the Marriott Corporation, to make a transfer from

one facility to another. Making several calls to ensure that the client was

eligible to make the transfer.

January 2002- February 2006

Altell Communications - Charlotte, NC

Implemented new processes and systems for improving customer satisfaction.

Answering customers inquires, Assisted the customers with making payments

towards their accounts.

Education Background

Northwestern High, 2000

Rock Hill, SC, York

Basic studies

Diploma

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