Massimo Casella

Søborghus park * tv

Copenhagen

Denmark

Mobile 004*-********

003*********** IE

Dob 26/01/1977

Email: acoj6a@r.postjobfree.com

Summary

• 3 years financial service (Collection & customer service)

• 1 years technical support & Sales

• 6 months marketing assistant (Sales)

• A strong negotiator able to close transactions

• An energetic team player constantly motivated, hungry to beat

target

• A fully focused hard worker highly responsive to feedback

• A quick learner and a positive person with good sense of humor

Education:

2002 - 2007

University of Palermo (Italy)

Faculty of science of communications

Master Degree in Marketing and Media studies

main activities and subjects: data analysis, E mailing, cases studies, planes

marketing, marketing mix, prices strategies, direct marketing, problem

solving, market problem solving, communication and image promotion,

product launch, new market and competitors analysis, positioning, sales

strategies, e-commerce and new media.

Work Experience

08/09/2014-(current)

Investigation Specialist (compliance)

Uk market

Amazon CS Ireland Limited

Unit 27, 6400 Cork Airport Business Park, Kinsale Road, Cork

main activities: be responsible of KYC process and compliance process, To plan and

coordinate operational activities necessary for compliance, the Investigation specialist

is responsible for the following tasks, knowledge, skills and other characteristics:

Contact for AML/CFT Compliance Functions related to customer identification and

Detection of suspicious activity. Contact for policy enforcement and escalation to

Compliance Officer Train operations personnel on Standard Operating Procedures

(SOPs) for resolving all items that come through the TRMS compliance work flows

Maintain quality assurance controls on AML Compliance Functions .Assist with AML

Training for new hires, for targeted training to the Investigations team, and as

regulations are updated Coordinate with TRMS and Compliance Officer to maintain

current and relevant process documentation for related SOPs Complete suspicious

activity investigations and reports in conformance with applicable regulatory

guidelines, including reporting deadlines, content

01/03/2012 - 31/03/2014

Collection senior Agent C2+ late delinquency in outsourcing for Barclay Card

Helwert Packard

Ballymoss House, Ballymoss Road,

Sandyford Industrial Estate Dublin 18

main activities: motivation, negotiation, collection, customer satisfaction,

client portfolio management, account ownership management, client review, risk analysis and

ad hoc client strategy,Data entry, Contacting client manually and by dialler to ensure invoices

are paid in a timely manner, Building and maintaining relationships with key clients, Negotiate

new repayment plan, sales new repayment plans, Meeting weekly and monthly collection

targets and reporting on key account issues, statements analysis, query finance,, transaction

investigation and report about fraud cases, escalate fraud case, load payment into the

account, stats analysis and report to the team leader, weekly performance update to the team

with tips for improvement, Recording and organising collection activities and promise to pay

dates, support sales department in daily activity, couching to new starter and sharing best

practise in order to beat the target, team leader support in order to cover department issue,

overtime in sales department, administration task, customer service support,

20/06/2011- 01/03/2012

Collection Agent in outsourcing for Barclays Card

Manpower Ireland ltd

Ballymoss House, Ballymoss Road,

Sandyford Industrial Estate Dublin 18

Contacting clients to ensure invoices are paid in a timely manner, Building and maintaining

relationships with key clients, Meeting weekly and monthly collection targets and reporting on

key account issues, Recording and organising collection activities and promise to pay dates

24/01/2011 - 08/05/20011

Tier 1 technical support in (outsourcing for Microsoft X box 360)

Stream global Service Business campus

Swords Dublin, Ireland

main activities: to receive in bound calls and to make some out bound calls.

troubleshooting in console, networking, hardware, games, account management, billing

activities, renewal subscription, create mail template, mail support, overflow calls for English

market, escalate cases to supervisor

24/07/2009 - 08/05/2010

Tier 1 technical support (outsourcing for Apple computers)

Teleperformance hellas

Athens, Greece

main activities: Receive and place telephone calls. Maintains solid customer relationships

by handling their questions and concerns with speed and professionalism . Performs data

entry and software programs . Also require research skills to trouble shoot customer

problems.

Follows diagnostic procedures with emphasis on handling the most frequently asked

questions as effectively as possible, recognizing more complex problems and escalating

accordingly.

Provides basic to moderately complex support to Apple customers on Apple products,

systems, peripherals and software. Sales Apple products on Apple store, proposal in sale

warranty extension in every call

Provides feedback on a daily basis to the Team Supervisors on new/emerging issues that are

identified and work to pro actively highlight areas that can be improved.

15/06/2007-15/12/2007

Marketing Assistant/Sales Contractor

Commercial Center La fontana

viale sammartino partinico (pa) Sicily

main activities: Customer service, planes marketing, problem solving,

communication and image s promotion, PowerPoint presentation,

competitors analysis

skills: troubleshooting in Mac os, linux, and windows os and peripherals, troubleshooting in

networking, troubleshooting in phone, android, able to use application such as soft phone,

people soft Sap, Microsoft framework and Cap,, dream wear, expert in hardware

component, Internet savvy, able to create excel sheet mail template, able to increase

Internet traffic generating promotional link . basic knowledge’s css, html. Planes marketing,

market analysis, PowerPoint presentation, persuasive and direct marketing strategies. B2b

sales strategies, positioning and client analysis, market problem solving, account

management, billing activity,negotiation skills, able to persuade and create sense of urgency

by phone and face to face, able to sell at all levels good Microsoft office user, query,

finance, balance sheet, transaction analysis, statement

Analysis, debit management, portfolio client management,

Cover letter

I obtained my Master Degree in Marketing and Business Communication on University of

Palermo, with a discussion about "Marketing & Open Source: “Linux Business Case". After

the degree I came to London to improve my knowledge of English, being that is not my

mother tongue. Improved my English I found job in Greece where I worked for

Teleperformance Hellas in outsourcing for Apple computer. Working for Apple customer care I

demonstrate really good sales skills and an high level of customer satisfaction being one of

the best vendor of my group in few weeks.”

In my last job I works for HP Ireland in outsourcing for Barclays card and in the last two

years I always got bonus based on performances (excluded august 2012 because of I was in

honey moon) being one of the top performers (75 employers) and for several months in a row

I been the best agent of the department. (i also been recognized Silver agent 2013) Records

are available upon request.

I would like to be considered for the position you advertised as I am an open thinker and a

dynamic person I already demonstrate in my previous job to be a quick learner and an hard

worker being dedicated and passionate about everything about Business. Years abroad, and

my extensive travelling experiences, have offered me opportunities to adapt to new

environments. I have learned how important it is to be flexible and make use of my own

resources.

Having a marketing background and a natural passion for sales the position you offer seem to

be a good opportunity in order to progress my career.

.

I am available to discuss at your convenience

Please contact me by mail I will reply to you Asap

Look forward to hearing back from you.

Start date: Asap

Available for Skype interview on acoj6a@r.postjobfree.com

Linkedin profile : http://www.linkedin.com/pub/massimo-casella/43/571/999

Best Regard

Massimo Casella

Contact this candidate