SIVARADJOU. A

No.**, Main Road, Pethuchettipet,

Lawspet, Puducherry - 08

Phone: 900-***-**** Email: acoj1c@r.postjobfree.com.

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Seeking assignment in Housekeeping with a reputed organization

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PROFESSIONAL PROFILE

* A result oriented professional with over 10 years of experience

in Housekeeping

* Currently associated with Shenbaga Hotel & Convention Centre -

Puducherry.

(4-star hotel with 125 rooms, multi cuisine restaurant, Health club &

Spa - pre-opening team)

* Proficient in managing the entire gamut of general administration

functions such as Hotel, Housekeeping activities etc.

* Experienced in planning, supervising & managing the entire operations

including resource planning, procurement and maintenance of inventory

levels for smooth functioning of operations.

* Proven track record of developing procedures, service standards and

operational policies, planning & implementing effective control

measures to reduce running costs of the unit.

* A consistent performer with a proven track record of increasing

revenues and streamlining workflow.

* Expertise in designing & implementing training programs for bringing

keen customer focus, high energy level and team spirit in the

employees.

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CAREER HIGHLIGHTS

Feb 2010 to Nov 2014 The Dune Eco village and spa,

Puducherry.

Working as

Executive Housekeeper.

Reporting to

General Manager.

A 4-star beach

resort in puducherry managed

under KIDIM

India group of hotels with well

appointed 55

rooms including pool vilas.

Jan 2007 to Feb 2010 The Sunway GRT Grand, Puducherry.

Worked as

Housekeeping Executive.

A 3-star business hotel in Puducherry managed

under GRT group of hotels & resorts with well

appointed 75 rooms including luxurious and

comfortable suites.

Jan 2005 to Jan 2007 The Residency Towers, Chennai.

Worked as

Housekeeping Supervisor.

Reported to

Executive Housekeeper.

A 4-star deluxe business hotel in Chennai with

well appointed 174 rooms including luxurious

and comfortable suites.

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AREAS OF EXPERTISE / EXPOSURE

Strategic Planning:

> Planning and implementing department policies ensuring adherence to

the same.

> Developing & implementing procedures, control systems for maintaining

quality standards.

> Ensuring optimum and effective utilization of funds in providing

congenial work environment and basic amenities in the work premises.

General Administration / Housekeeping:

> Supervising entire housekeeping operations & other activities in the

organization.

> Responsible for upkeep of guest rooms, restaurants & public areas

including swimming pool, health, club, gymnasium, Banquet halls, etc.

Procurement / Vendor Management:

> Tracking & maintaining inventory levels for all items required and

preparing material requirement plan as per the requirements.

> Generating purchasing orders as and when inventory levels reach

reorder levels.

> Advance planning of purchase functions, involving cost estimation,

contract negotiations & finalization for purchase of materials.

> Assessing the performance of the vendors, based on various criterions

such as quality improvement rate, timely delivery, credit terms etc.

Client Servicing:

> Providing high quality services, resulting in customer delight and

optimum resource utilization for maximum service quality.

> Ensuring maximum customer satisfaction by closely interacting with in-

house and potential guests to understand their requirements and

customizing the product and services accordingly.

> Delivering high-value services to upscale clients for exalting their

satisfaction levels.

Personnel Management / Training:

> HRM, Staffing, Recruitment, Performance Review and Appraisal.

> Handling operational functions like staff briefings, creating the duty

roster, shift management.

> Organizing & conducting practical and theoretical training programs,

to enhance skills and motivational levels.

> Implementing staff welfare policies with key focus on enhancing

employee motivation.

Significant Contributions With :

Dune Eco Village and Spa: As a Executive Housekeeper.

> Played a key role in renovation of all guest rooms and public areas.

> Played a key role in streamlining systems and procedures.

> Upgraded room facilities.

> Taken care of entire public area, marble polishing of all the areas.

> Responsible for conducting weekly training for supervisors and

houseman

> Tracking & maintaining inventory levels for all items.

> Coordinating with other department heads for smooth functioning of

department.

> Played a key role in pre-opening of 02 new hotels in Tanjore-Hi

(Tanjore) and Spice Fort - Kochin.

The Sunway GRT Grand: As a Housekeeping Executive.

> Played a key role in pre-opening team.

> Played a key role in streamlining systems and procedures.

> Upgraded room facilities.

> Taken care of entire public area, marble polishing and carpet

shampooing of all the areas.

> Responsible for conducting weekly training for supervisors and

houseman

> Tracking & maintaining inventory levels for all items.

The Residency Tower: As a Housekeeping Supervisor.

> Responsible for upkeep of guest rooms, restaurants & public areas

including swimming pool, health club, gymnasium, banquet halls, etc.

> Tracking & maintaining inventory levels for all items required and

preparing material requirement plan as per the requirements.

EDUCATIONAL CREDENTIALS

* B.B.A. (correspondence) from Pondicherry University.

* H.M.C.T. from Pondicherry Institute of Hotel Management and Catering

Technology.

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WORKSHOPS AND PROGRAMMES ATTENDED

Usha Fire Safety Equipments Private Limited - Training/Seminar in Fire

Prevention and Fire Fighting.

Attended Fire Prevention and Fire Fighting training class conducted by

Tamilnadu Government Fire Safety and Rescue Department.

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COMPUTER PROFICIENCY

Windows-98, H.M.S., Champagne

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Personal Details

Father's Name : K. Arumugam

Nationality : Indian

Date of Birth : 12th March 1982

Languages Known : English & Tamil

Passport Numbar : K 7214427

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DECLARATION

I hereby declare that the information given above is true to the best

of my knowledge and brief.

Place:pondicherry By

Date

A.Sivaradjou

Contact this candidate