Yvonne M Elizalde

**** ******** *** • Concord CA 94521 • 925-***-****

acoj0n@r.postjobfree.com

OBJECTIVE

A challenging position where my professional skill can be utilized to the fullest capacity, I will make available my diversified skills to enhance the position in a well-established and growing company.

QUALIFICATIONS

Excellent Customer Service skills

Persuasive Communicator with well-developed presentation and negotiation skills

Able to develop productive relationships with colleagues, customers and staff at all levels

Electronic Health Records / Electronic Medical Records

Excellent written and communication skills

Ability to multi-task, to work under stressful conditions

Excellent organization and time management skills

Experienced in document scanning and duplicating

Experienced in Windows 2000, Windows XP professional, Microsoft Word, Adobe, Excel, and Outlook

Effective, conscientious, motivated team worker

Record abstraction and indexing

Detail oriented

Records maintenance

Chart audit ( inpatient / outpatient )

Experienced in Nextgen, Epic, Meditech, etc.

Accounts Payable / Accounts Receivable

Payroll

CERTIFICATIONS

HIPAA, HiTech Act, ERA, Omnibus

EMPLOYMENT

Healthport, LLC Alpharetta, GA

Customer Relations / ROI Specialist III 12/2006 - 08/12/2014

Exercise sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and/or share information with supervisor and/or manager for uncommon ROI requests.

Handle incoming requests for information and responded to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.

Validate requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

Complete release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

Review the accuracy of scanned documents and ensure documents reflect the details specified by the requestor.

Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

Provide excellent customer service by being attentive, respectful and professional at all times; understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

Demonstrate helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.

Maintain a neat, clean, and professional personal appearance.

Maintain a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.

Maintain working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.

Maintain confidentiality, information security and ethical behavior when handling medical records information during transport, storage and disposal.

Attend and participate in required educational training sessions and staff meetings as scheduled and assigned.

MyMudes, Inc / Swift Transportation, Lathrop, CA

OTR Professional Driver / Dispatch

03/2000 - 08/2006

Performs all duties in accordance with logistics policies and procedures, and complies with all federal, state, and local regulations for the secure and safe operation of a commercial motor vehicle (CMV).

Able to hook and unhook a trailer in a safe and proper manner without assistance

Responsible for all equipment used, including materials and electronics within the trailer.

Dispatch/Operations, in person or by way of Qual Comm, or phone.

Properly and efficiently complete all necessary paperwork including inspection reports, manifests, bills of ladings, trip pay reports, trip fuel and mileage reports, accident reports and any other report or record required by law, regulation or Logistics policy

Responsible for reporting all accidents, incidents, and any circumstances that may jeopardize the equipment, and goods being shipped.

Ensure shipments are received in a timely manner and maintain adequate production in order to meet service schedules.

Properly maintains a driver’s log electronically in accordance with FMCSA and Logistics requirements.

Maintain my own hours of service at all times and reports discrepancies or potential violations to logistics operations immediately.

Contact this candidate