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Project Manager & Business Analyst

Location:
Tulsa, OK
Posted:
February 28, 2015

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Resume:

James Skinner

918-***-****

**** * ***** ** * Jenks, OK 74037

acoixd@r.postjobfree.com

Project Manager & Business Analyst

CORE COMPETENCIES

Project Management KPI/Metric Development Process Analysis &

Optimization

Vendor Liaison & Management Team Leadership and Business Strategy &

Development Consulting

PROFESSIONAL WORK HISTORY

AndroPlus Inc

Bali, Indonesia December 2014 - Present

Project Manager - 3 Month Marketing Project

. Analysis & Strategy - Developed and led analysis of customer purchase

behavior, sales performance, and competitive environment. Based on this

analysis, created new product mix and pricing strategy, customer

retention plan, and developed improved marketing methods and sales

channels to reach new customers.

. Project Management - Created and led project plan to implement

recommended business improvements. Reviewed, hired, and oversaw outside

contractors as needed. Responsible to ensure that project meets goals,

timelines, and budget.

J Skinner Consulting

Tulsa, OK 2013 - 2014

Business Consultant

. Analysis & Strategy - Provides data-driven analysis services for small

business, working with managers to identify issues and opportunities for

success. Aids in developing and implementing action plans to achieve key

business goals.

. Process Improvement/Development - Analyzes current processes and

workflows, identifies opportunities for improvement, and develops

innovative solutions to business challenges.

Direct Energy

Tulsa, OK 2012 - 2013

Business Optimization Analyst

. Metrics/KPI Development - Works with business managers to set metrics and

Key Performance Indicators to gauge business performance and identify

areas of improvement. Developed a business scorecard to track and

communicate business performance to the executive management team.

. Process Improvement/Development - Analyzes current processes and

workflows, identifies opportunities for improvement, and develops

innovative solutions to business challenges. Develops and implements

process automation to reduce time and costs involved in achieving

business goals.

. Resource Planning - Performs activity based analysis to determine

necessary resources for acquisitions, consolidations, and workforce

transitions. Conducts interviews with subject matter experts to map

processes and set activity standards, and prepares detailed analysis and

forecasting to support decision makers.

. Problem Solving - Performs Root Cause Analysis, identifies barriers to

success, differentiates between symptoms and problems, and develops

actions plans to resolve issues. Uses proactive Problem Solving to

identify and prevent obstacles before business operations can be

impacted.

Dewolff Boberg & Associates

Dallas, TX 2011 - 2012

Management Consultant

. Leadership Development - Trains managers and supervisors in proactive

management principles and techniques, through daily mentoring and on the

job coaching. Clarifies leadership roles and responsibilities and

develops accountability models to ensure proper levels of involvement

throughout the chain of command.

. Change Management - Leads managers through corporate culture realignment,

developing an environment of ownership and accountability. Acts as change

agent, and enables clients to transform business units through effective

communication, proactive management, and performance driven processes.

. Resource Optimization- Develops tools to enable managers to map process

flows, determine production capacity, identify waste and inefficiency,

and deploy capital and personnel in the optimal manner to achieve

business objectives. Possesses proven ability to achieve significant

improvements in production capacity, cost reduction, and business

efficiency.

. Process Improvement/Development - Analyzes current processes and

workflows, identifies opportunities for improvement, and develops

innovative solutions to business challenges. Works with clients to

develop actions plans and implement changes to underperforming business

units.

. Problem Solving - Performs Root Cause Analysis, identifies barriers to

success, differentiates between symptoms and problems, and develops

actions plans to resolve issues. Utilizes Proactive Problem Solving to

identify and prevent obstacles before business operations can be

impacted.

Dish Network

Tulsa, OK 2010 - 2011

DNS Dispatch Supervisor

. Leadership - Led a team of 10-15 direct reports. Was responsible for

interviewing and evaluating candidates for open positions. Mentored and

developed subordinates to achieve business targets and prepare to meet

future challenges.

. Operations Management - Coordinated and aligned business activities to

achieve department goals. Key member of management team that brought

department from low performer to highest in the company, setting new

company records in primary performance metric 3 times within a 6 month

period.

. Logistics - Directed daily operations planning for South Central region

of United States, and responsible for ensuring that materials and

personnel were available and in place to meet customer demand.

Coordinated with field managers to shift resources and adapt to changing

business conditions.

. Process Development and Redesign - Evaluated current business processes,

and identified areas of improvement or redesign. Created, tested, and

implemented innovative processes to achieve business goals and assisted

in adoption process throughout department and company.

. Vendor Management - Managed vendor coordination team and activities.

Facilitated productive communication between the company and vendor

partners and ensured that vendor activities were aligned with company

goals.

United Parcel Service / Connectship

Tulsa, OK 2003 - 2009

Technical Business Analyst

. Process Improvement - Analyzed client environments, and determined

opportunities to reduce costs and improve efficiency through process

redesign and information systems improvements.

. Technical Expertise - Provided integration support for Transportation

Manifesting software and its interface with customer network, hardware,

and ERP systems. Experienced in working with TMS/WMS applications and

SQL/Oracle databases.

. Troubleshooting - Worked with potential and existing clients to resolve

technical challenges. Excelled at investigating client issues, analyzing

possible problem sources, and developing initiatives to quickly resolve

issues.

. Vendor Management - Responsible for evaluating vendors, facilitating

contract and price negotiations, and serving as the primary point of

contact and resource for business development initiatives.

. Procedures / Technical Documenation - Developed written documentation to

outline process flows and best practices. Built management operating

reports to relay Key Performance Indicators, metrics, and other relevant

information to stakeholders.

. Leadership - Trained and mentored new hires, led by example, and

demonstrated integrity. Successfully managed project groups and several

department functions. Certified Project Manager.

EDUCATION / CERTIFICATION

Masters Degree, Business Administration (MBA) Oklahoma State University

Bachelors of Science, Management Information Systems University of Tulsa

Certified Quality Improvement Associate - American Society for Quality

Certified Project Manager



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