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Customer Service Health

Location:
Virginia Beach, VA
Posted:
February 28, 2015

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Resume:

Amarilis Munoz

**** ****** *****, *.*

Chesapeake, VA 23320

347-***-****

acoiwf@r.postjobfree.com

OBJECTIVE: To obtain a challenging position that will utilize my skills as well as my experiences, while contributing to the success and growth of the organization. Compassionate Community Worker knowledgeable on Child and Adolescent development, including development and behavioral disorders. Dedicated patient advocate.

Skills

Crisis intervention and resolutions Fluent in Spanish

Case Management Self Starter

Community Health Background Safety Conscious

Social Work Course work Client Engagement

Medical records and documentation Cultural Competence

Customer Service Team Player

PROFESSIONAL EXPERIENCE:

2013-2014- Just People, Inc

Direct Support Professional- Provided Residential Individuals with Special needs overall positive behavioral support needed in their daily life's, taking them back and forth to their Medical appointments, Special Olympics events, outings, and daily exercise. Making sure each individual was provided their daily medication on time as prescribed by their physician. Worked on all three shifts which provided myself with an overall understanding of each and every individual . Medication administration, some housekeeping and transportation.Medication Administration .

2011-2013-Leake and Watts, Inc

Rehabilitation Aide-Provided individual and family support services to families with mental health issues, assist with developing skills such as motor skills, language skills, and self-help skills, helping them adjust to new situations, assessments of age-appropriate adaptive behaviors made using developmental screening tests. Completed risk based inspections at residence each week, Fire Drills, promoted healthy habits and practices. Escorts to programs, doctor’s appointments, outings, shopping, restaurants, family gatherings, trips, vacations. Assisted with daily self care, cooking, and housekeeping

2006-Present-Cardinal McCloskey

Foster Parent-Provide care and support to four siblings under my care. Work closely with ACS, have trainings on Mental Health, Parenting skills, Medicaid, ADHD, Depression, Anxiety, Learning Disabilities, etc. Certificates, for all of the above.

2003-2008-Urban Health Plan,Inc

Community Health Worker- Educating individuals with their needs, as far as Parenting Skills classes, H.I.V. Counseling, Family Planning, Domestic Violence, Substance Abuse, Child Abuse (A.C.S), Medicaid, AIDS, Mental Health Disabilities, referrals to proper departments and agencies within our community, etc. Home Visiting Program, created case files, assessment process. Conferences on case when needed., case reviews, planning sessions, escorts provided, was able to keep 30 clients as caseload as expected, provided support, advocacy and case management for families who have been involved with Child Protective Services, by building on the strengths of family. Identified and analyzed public health data to develop relevant programs and policies, referrals to other community resources, Fostered partnership with other community organization to address substances abuse, Domestic violence, and teen pregnancy, Wrote detailed quarterly reports outlining grant progress. Traveled locally and regionally to conferences, workshops and presentations. Certificates, for all of the above.

2002-2003-Oficina Santos de la Vejez

Home Health Aide - Provided patients with all types of aide within the home. Administered medication,

Support and encouraged physical activities, escorts to doctor’s appointments, shopping and family gathering, kept a record of daily activists, work closely their physicians.Cooking, and Housekeeping.

1996-2002-Urban Health Plan, Inc

Patient Relations Representative- Answering all calls and questions that were generated into facility through extensive telephone and person contact (Information Desk). Provided information on services available, made referrals to appropriate departments. Contacting patients on diverse matters, and following up on all requests. Maintain a log sheet of all incoming calls (Data Entry).

1994-1996- Motor Vehicles Services

Intake Clerk- Handled all types of Motor Vehicle documents and procedures. Helped customers, with all inquiries about their records within our division. Provided photos, and information on written and driving tests.

1989- 1994- Llanfair Nursing Home-Wayne, N.J.

Nurse’s Aide-Provided daily support for everyday living within a Nursing home environment. Monitored, and documented health changes. Assisted with exercises recommended by their physicians. Escorted patients to their doctor’s appointments when needed. Provided essential daily care. Light Housekeeping.

EDUCATION: High School Diploma, some College Courses (F.D.C. Family Development Credential Empowerment Skills for family Workers) Trainings and Workshops on all above issues. Caliber Training Institute, Worldwide Business School, and Mandl School, for Nurses aide.

SKILLS: Fluent in English/Spanish, Knowledge of computer software (Data Entry), Team Player, Good Communication and Organization Skills, flexible, adapt to new environment quickly.

Available upon request



Contact this candidate