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Customer Service Assistant

Location:
Santa Clara, CA
Posted:
February 28, 2015

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Resume:

Barbara Booker Email: acoivm@r.postjobfree.com

***** ****** ******, ** ***** Phone: 773-***-****

QUALIFICATIONS SUMMARY

• 10+ years of Office Assistant and Customer service experience, excellent communication and interpersonal

skill.

• Strong organizational skills, quick learner, detailed oriented, ability to work well with others.

• Motivated, self-starter takes initiative to help others in starting and completing projects.

• Optimistic, positive attitude with a history of delivering quality results and satisfied customers.

• Capable of supervising 4+ employees, great organizational and time management skills.

• Team player with the ability to express ideas with all levels of an organization to meet the goals of the

organization.

• Dedicated, enthusiastic with the ability to work in a diverse environment.

• Eager to learn new concepts in a challenging role and new environment.

• Proficient with Microsoft Office, Word, Excel, Outlook, PowerPoint, QuickBooks, and Internet research

EXPERIENCE

The Preventive Dentistry Center Chicago, IL

Office Assistant/Manager 09/2011 -

• Provide great customer service; greet visitors/guests while supporting front desk administration.

• Schedule appointments for patients, answer all calls, monitor voicemails daily and distribute messages.

• Responsible for ordering office and dental supplies.

• Review and process incoming and outgoing faxes.

• Provide support and coverage to all areas of the office as needed.

• Scan and produce documents, mass mailings, patient recalls, and data entry, create reports, files and labels,

photocopy and file folder assembly.

McGee & Collins, LLP Chicago, IL

Office Manager 01/09 – 08/2011

• Welcomed clients, answered incoming calls, conveyed accurate messages to CPA’s, scheduled appointments.

• Was responsible for maintenance of office equipment, office supply inventory, and secured office after hours.

• Prepared client’s confidential documentation for filing purposes.

• Provided clients with requested documents in a timely manner.

• Researched/generated previous year’s tax documents, processed/issued payroll.

• Input and tracked client’s data utilizing QuickBooks, process client’s checks.

• Prepared reports and documents for clients and employers.

National-Louis University Chicago, IL

Office Assistant/Receptionist 09/06 – 01/2011

• Assisted administrative assistants with data entry, typing and filing.

• Processed incoming, outgoing mail and packages, answered incoming calls.

• Checked and maintained office supplies.

• Utilized good interpersonal, oral and written skills with the ability to maintain positive working relationships

with co-workers.

Olive Harvey College Chicago, IL

Clerical Assistant 10/03 – 05/06

• Assisted financial aid advisors with typing and filing.

• Operated fax machine, copier as well as sorted incoming mail and faxes.

• Assisted students in College Zone with completing financial aid applications.

• Performed receptionist duties while utilizing customer service skills.

Rainbow Push Coalition Chicago, IL

Membership Development/Database Specialist 06/99 – 10/01

• Welcomed customers and visitors in a courteous manner.

• Updated database management, weekly reports, solicited membership, data entry.

Barbara Booker Email: acoivm@r.postjobfree.com

14443 Drexel Dolton, IL 60419 Phone: 773-***-****

Lanier Facilities Management Chicago, IL

Receptionist/Support Services 06/97 – 06/99

• Assisted executive assistants with filing, faxing, and copying

• Distributed confidential documents

• Operated postage machine and performed switchboard duties.

• Was responsible for inventory management.

EDUCATION

Jones International University Centennial, CO

MBA/Health Care Administration Certificate 09/2014

National-Louis University Chicago, IL

MBA/Business Management 06/2011

National-Louis University Chicago, IL

B.S., Business Management 06/2008

Olive Harvey College Chicago, IL

A.A., Business - Magna cum Laude



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