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Customer Service Manager

Location:
Atlanta, GA
Posted:
February 28, 2015

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Resume:

CORLETHIA PORTER

P O Box ****

Lithia Springs, Georgia 30122

678-***-****

acoiu2@r.postjobfree.com

[OBJECTIVE]

A strong interpersonal communicator with multicultural and customer relations experience

desires to serve an international advertising agency.

[WORK EXPERIENCE]

08/2008 - 03/Present

supervisor, Areas USA, Atlanta, GA

Fulfilled all management responsibilities in absence of manager

* Handled daily operations

* Undertook inventory control and company ledger

* Management of payroll

* Promoted from position as counter help/delivery to oversee operations of 10 stores.

Supervised roughly 21 people, counter help, delivery personnel, and cashiers. Ensured store

cleanliness, product availability and timely delivery, and customer satisfaction

*

02/2006 - 08/2008

Order Puller / Shipping and Receiving Clerk, Hudson News Group, Atlanta, Ga

*

* Pulls orders certifying merchandise being shipped is in good condition and wraps goods

* Figures freight or postal rates and records cost and weight of each shipment

* Receives and unwraps goods, verifying shipment against original order and routes to correct

departments

* Met and exceeded standards while working independently under pressure and time deadlines

10/2004 - 02/2006

Mail Clerk, United States Postal Service, Atlanta, Ga

* Receives, sorts, processes and distributes incoming and outgoing mail, uses computer to

record information in a postal report

* Locates proper addresses and makes corrections to misdirected or unreadable mail

* Uses a variety of mail machines for processing of mail to ensure proper size, weight, and

postage according to the Federal postal regulations

* Assists in training on new personnel

* Received award for strong work ethic, exceeding set goals and perfect attendance

05/2003 - 10/2004

Customer Service Associate, Ross Dress for Less, Atlanta, Ga

* Greeted, assisted, and responded to all customers in a courteous and friendly manner

* Answered phones, cashiered, handled returns, and exchanges, stocked and displayed

merchandise, used PDT for product pricing

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* Recognized as a “Star Associate” for excellent performance and customer service resulting in

a monetary bonus

[EDUCATION]

1996 - 1999

Diploma, GPA: 3.4

Booker T. Washington, Atlanta, GA

[SKILLS]

Data Entry (alphanumeric, 10 key), Type 55wpm, Microsoft Office (Access, Excel, Word),

Internet Research, Telephone Switchboard, Excellent Interpersonal Skills, Team Player,

Punctual and Reliable Worker

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