Customer Service Sales
Resume:
Sir/Madam:
It has been my greatest desire to become part of your prestigious company.
When I learned thru a reliable source that you need additional workforce,
with much enthusiasm I am submitting myself subject to your consideration
for any position which you find commensurate with my qualifications.
Being a college level, coupled with work experience that I gained from
previous employment are the assets which I believe I might as well be
considered to handle such task that maybe assigned to me. Further, I am
hardworking, honest and reliable.
With regards to the resume of work experiences, as well as to the person's
who could vouch for my capabilities with their permission, I am pleased to
refer the names indicted in the attached resume.
Should this application merit your consideration; it would be a privilege
if given a chance to work with you soon.
Hoping and praying for a favorable response on this matter.
More power and may God Bless Always.
Very truly yours,
Sherwin R. Doria
Applicant
SHERWIN R. DORIA
Address: Mabini Bataan St., Digos City
Contact Number: 090********
Email Address: acoiod@r.postjobfree.com
Objectives: "To work for the prestigious organization with all my
efficiency, diligence and integrity for taking the company to the next
level and enhancing the profits of the company and heightening the strong
customer rapport. My active experience and communication skills can help in
achieving the customer satisfaction."
PERSONAL INFORMATION:
Date of Birth : June 8, 1984 Birth Place :
Butuan City
Sex : Male Religion : Baptist
Civil Status : Single Citizenship :
Filipino
Height : 5"4 Weight :
59kgs.
Color of Hair : Black Color of Eyes :
Brown
Fathers Name : Buenaventura L. Doria (deceased)
Mothers Name : Prescilla R. Doria Occupation :
Housewife
Address : Mabini Bataan St., Digos City Contact # :
Language or Dialects you can speak or write : Tagalog, Visayan,
English
Person to be contacted in case of emergency : Prescilla R. Doria
Address : Mabini Bataan St., Digos City Contact # :
Special skills : Computer Literate
SUMMARY OF SKILLS:
. Goal oriented and ability as well as meet objectives
. Excellent customer service and communication skills
. Ability to perform tasks independently as well as part of a team
. Ability to work any available schedule to include nights, weekends,
holidays, and overtime
. Strong ability to listen and respond effectively to repetitive
questions
. Highly initiative to manage a busy workload without close supervision
. Computer literate
. Exceptional organizational and time management skills
. Proficiency in Microsoft Office
AREAS OF INTERESTS
. To apply my comprehensive customer service skills in increasing the
sales of the organization
. To provide best customer service achieving customer satisfaction as
well as organizational goals.
WORKING EXPERIENCE
July 1, 2012 - September 30, 2012
Auxiliary (Front Desk Staff)
City Mayors Office - Davao City
Reproductive Health and Wellness Center - City Health Office
Jacinto St., Davao City
JOB DESCRIPTION:
1. Are responsible for assessing the client needs.
2. Are responsible for taking the records of the client
3. Are responsible for giving an information about STI, HIV & AIDS (HIV
101)
4. Are responsible for keeping the confidentiality of the client.
5. Are responsible for distributing a condom to the client.
December 7, 2010 - May 25, 2012 (Multi-Positioning)
Sales & Marketing Executive
ADM Manpower & Allied Services
APM Group of Companies
APM Advertising Complex Y iguezSubd., Maa Davao City
JOB DESCRIPTION:
1. Are responsible for managing their organization's sales and marketing
activities.
2. Are responsible for establishing and implementing a sales methodology,
tracking the sales pipeline and measuring performance against sales
quotas.
3. Marketing duties include planning, coordinating and implementing
marketing programs to identify and acquire new customers.
4. Working with major customer accounts and overseeing the creation of
sales collateral, sales and marketing executives are responsible for
building and maintaining relationships with outside vendors, partners
and distributors.
Human Resource Staff
ADM Manpower & Allied Services
APM Group of Companies
APM Advertising Complex Y iguezSubd., Maa Davao City
JOB DESCRIPTION:
1. Explain company personnel policies, benefits, and procedures to
employees or job applicants.
2. Process, verify, and maintain documentation relating to personnel
activities such as staffing, recruitment, training, grievances,
performance evaluations, and classifications.
3. Record data for each employee, including such information as
addresses, weekly earnings, absences, amount of sales or production,
supervisory reports on performance, and dates of and reasons for
terminations.
4. Process and review employment applications in order to evaluate
qualifications or eligibility of applicants.
5. Answer questions regarding examinations, eligibility, salaries,
benefits, and other pertinent information.
6. Examine employee files to answer inquiries and provide information for
personnel actions.
7. Processed the benefits of the employees (SSS, PHIC & PAG-IBIG).
Operation Manager
ADM Manpower & Allied Services
APM Group of Companies
JOB DESCRIPTION:
1. Improve the operational systems, processes and policies in support of
organizations mission -- specifically, support better management
reporting, information flow and management, business process and
organizational planning.
2. Play a significant role in long-term planning, including an initiative
geared toward operational excellence.
3. Management of agency budget in coordination with the Executive
Director.
4. Invoicing to funding sources, including calculation of completed units
of service.
5. Payroll management, including tabulation of accrued employee benefits.
6. Disbursement of checks for agency expenses.
January 5 - September 15, 2010
Factory Worker
Nakayama Technology Corporation
Brgy. Cogon Digos City
July 15, 2007 - September 15, 2008
Chat Support
Araneta's Global Connect
Cainta Rizal
January 15 - May 15, 2006
Pump Attendant
Phoenix Gasoline Station
Magsaysay St., Digos City
September 10, 2005 - July 15, 2006
FM Disc Jockey
88.9 Hot FM RadyoNatinDigos
Magsaysay St., Digos City
January 15 - May 15, 2003
Canteen Apprentice
Central Warehouse Club
San Jose Digos City
January 5 - June 15, 2002
Service Crew - Dining
Great Bite Foods Jollibee Digos
Rizal Ave. Digos City
EDUCATIONAL BACKGROUND
Don Mariano Marcos Elementary School
Elementary
1996-1997
Davao Sur National High School
High School
2000-2001
University of Mindanao Digos Branch
College
Bachelor of Science in Business Administration major in Marketing
Management (Present)
AWARDS
March 31, 2014 Diploma of Merit Commendable Performance
Supreme Student Council
SEMINARS / TRAINING
"Annual Leadership Training Seminar"
August 23, 2014
UM Digos College, Digos City
Basic Leadership Orientation Seminar
"Making JPIAns, One Body, One Family"
June 21, 2014
Jose Maria College, Davao City
"Current Issues on Labor Relations"
Junior People Management Association of the Philippines
March 22, 2014
UM Digos College, Digos City
"Equipping Future Peer Facilitators"
Peer Facilitator Organization
July 12-14, 2013
UM Digos College, Digos City
"Palliative Care Training Workshop"
Department of Health
October 3-6, 2012
Crown Regency Residence, Davao City
Parish Renewal Experience Seminar Batch 56
San Isidro Labrador Parish
January 12-14, 2007
Character Reference
1. Prof. Emma C. Ceballo, MaEd
Guidance Counsellor
University of Mindanao Digos College
Roxas Ext., Digos City
2. Prof. Raquel M. Taburaza, MaEd
OSAA Coordinator
University of Mindanao DigosColllege
Roxas Ext., Digos City
3. Prof. Leah F. Magdamo, MBA
Marketing Adviser / Professor
University of Mindanao Digos College
Roxas Ext., Digos City
Contact this candidate