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Customer Service Software

Location:
Surry Hills, NSW, 2010, Australia
Posted:
February 27, 2015

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Resume:

Ana Maria BEDOYA

acoimu@r.postjobfree.com

* **** ** * ****** Street, Sydney NSW 2031

042*-***-***

PROFESSIONAL PROFILE

Highly self-motivated, dedicate, pro-active and mature Business Administrator and Specialist of Marketing

Management over 10 years of experience in planning, developing and implementing ERP Software Solutions. A

well-qualified and results oriented professional with a proven ability to work proactively in a complex and busy

organization.

Looking for an accounting and administrative career advancement opportunity with an organization that will

allow her to develop her skills & potential

KEY SKILLS AND ATRIBUTES

• Strong understanding in Affinity and MYOB

• Highly proficient in ERP software solution implementation and training

• Proficient in Microsoft Office programs [Excel, Word, Power Point, Project] and Prezzi

• Excellent communication skills

• High management and administrative skills

• Organisational and analytical skills

• Possessing a proven ability to generate innovative ideas and solutions to problems

• Flexible, open to ideas and willing to learn

• Strong Technical skills

• Other language: Spanish

• Personal Attributes: Loyalty, commitment, enthusiasm, reliability, common sense, ability to deal with

pressure, honesty and integrity, positive self-esteem, self-motivation, adaptability, organized.

EXPERIENCE

EXPOGANADOS INTERNACIONAL Sydney, Australia

Freelance Business Developer to Asia April 2014 – Present

It is a Colombian beef cattle producing company over 35 years’ experience in Agribusiness. It is specialized in

raising bovines since 1980 in Colombia.

Responsibilities:

• Contacting and attracting new clients who are interested in importing meat cuts to China and Asia.

• Generating new leads with the aim of creating more sales.

• Making scheduling appointments, preparing and delivering presentation to clients, having

researched their business and requirements.

• Working on sales follow-up activities.

• Maintaining customer relationships and ensuring customer loyalty through excellent customer

service as well as meeting all client’s needs appropriate to our company.

INELSA

Sydney, Australia

Software Trainer February 2012 – March 2014

It is a company that provides software implementing and training. Also, it is responsible for commercializing

Affinity ERP administrative and accounting software which is owned by PwC.

Responsibilities:

• Working with ethic and responsibility to INELSA who is a PwC business partner.

• Remote Training clients who are in Colombia and they are available to learn after working hours.

• Training clients in Affinity Software (ERP Software) within modules: Sales, Purchasing, Inventory,

Accounts Payable, Accounts Receivable, Payroll and Accounting.

• Planning, preparing and researching lessons

• Developing and delivering programmes of learning activities

• Spending contact time with students on an individual or group basis

• Checking and assessing students' work and giving feedback

• Making use of new technology such as distance learning or video conferencing

• Keeping personal IT skills and knowledge up to date

Achievements:

• Developing software implementing and training with Clients after their business hours; increasing 20%

successful implementing and training in less than 2 months

AMB SOLUCIONES EMPRESARIALES

Medellin, Colombia

ERP Software Project Coordinator March 2010 – January 2012

It is a company that provides Affinity ERP software implementing and training. Our company has the backing of a

large company Consultant, PricewaterhouseCoopers AG.

Responsibilities

• Being a good strategic partner of PricewaterhouseCoopers who is the owner of the Affinity Software

• Training PwC clients within Affinity Software in modules following: Sales, Purchasing, Inventory,

Accounts Payable, Accounts Receivable, Payroll and Accounting.

• Teaching customers to analyze their company information in real time

• Liaising with clients to ensure high levels of satisfaction.

• Resolving user issues via email and telephone.

• Adhering to customer service level agreements and responding in a timely manner .

• Defining methodology and training

Achievements

• Achieving over 60 users satisfied with ERP software and our service in 1 year; they obtain their information

in real-time for decision-making and they have the information of the company from anywhere that they

have internet.

• I have achieved to have PricewaterhouseCoopers as sponsor who considers

AMB Soluciones Empresariales as a good strategic partner to advise their clients and ensuring their

sustainability.

• Implementation of ERP Software in one month and a half. The clients have achieved to have integrated

processes, consolidated information (administrative, management, trading and accounting

).

PRICEWATERHOUSECOOPERS COLOMBIA Medellin, Colombia

Business Developer March 2007– February 2010

It is a multinational professional service network who developed Affinity ERP software to SME’s in Colombia

within its Business Technology Outsourcing (BTO) area.

Responsibilities

• Contacting new clients who are interesting in changing their software and improve their administrative and

accounting process.

• Offering new clients NGSoft (Payroll Software) and Affinity (SaaS Software).

• Making and submitting business proposals to academic institutions and business sectors.

• Affinity Software implementing and training to new customers.

• I was responsible for Colombia travel around to advise universities and commercial dealers nationwide

Achievements

• In over 100 client assignments I have never received negative feedback from a client. I have used each new

project as an opportunity to develop my client relationship skills to ensure their continued satisfaction.

EDUCATION

AIPE, SYDNEY, AUSTRALIA

January 2015-Actual Certificate IV in Accounting

AIPE, Sydney, Australia

July 2014-January 2015 Certificate IV in Project Management

University of Pontificia Bolivariana, Medellin, Colombia

2008-2009 Specialist of Marketing Management

University of San Buenaventura, Medellin, Colombia

1999-2004 Bachelor degree of Business Administration.

REFERENCES

available on request



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