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Customer Service Manager

Location:
Phoenix, AZ
Posted:
February 27, 2015

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Resume:

JOHN R. MCCOMBS

**** *. ******* **** *******, AZ 85086 H: 623-***-**** C: 602-***-**** acoiir@r.postjobfree.com

http://webprofile.info/jmccombs

SENIOR OPERATIONS EXECUTIVE

Accomplished operations executive with proven experience driving operational performance improvements that meet

company’s bottom-line ROI. Lead organization through restructuring and retraining of fundamental operational aspects develop

strong teams delivering optimal results. Empowers stakeholders to be integral part of decision making processes and provide

solutions for low-cost, high-yield outcomes. Leverages prior industry and knowledge of corporate and government requirements

to ensure company meets operational and contractual compliance standards.

CORE COMPETENCIES

Complex Program / Contract Management Multi-Functional Collaboration Strategic Planning & Execution

● ● ●

Compliance / Legal Affairs / Risk Assessment Operational Policies & Regulations Situational Analysis & Solutions

● ● ●

● Labor & Employee Relations / Negotiations ● Asset Pricing / Cost Control ● Team Development / Deployment

CORPORATE EXPERIENCE

LIQUIDITY SERVICES, INC. – Scottsdale, AZ & Fort Worth, TX 1998-Present

General Manager VP of Transportation Group (2014-Present)

Provider of liquidity services that delivers surplus management, valuation disposition solutions for 6,200+ government and

commercial organizations worldwide. Responsible for overseeing operations for team of nine direct and 54 indirect reports.

• $10 million in projected revenue generated by designing and securing approval to leverage existing DOD business into

highly profitable commercial markets.

• 30% revenue improvement achieved in 12 months by facilitating and overcoming leadership objectives, defining and

developing strategies and positively impacting product marketing verticals.

• Identifying and qualifying three companies for merger and actively participating in contract negotiations for acquisition.

General Manager VP of Truckcenter.com (2013-2014)

Held responsibility for direction and management of all operational functions within facility; including productivity, process

improvement, sales and marketing activities.

• Launched new online auction platform by leading team to develop and install new product software and infrastructure for

successful platform implementation.

• 125% increase in productivity achieved by overcoming credibility issues, clarifying communication operations and

company objectives to improve performance while reducing impact to quality standards.

• $4.62 million in operating costs eliminated in 14 months by positioning company for profitable growth through major

restructuring of marketing and operations functions.

• Implemented new ERP system for client company enabling successful tracking of data across organization by leading team

to upgrade and install software and infrastructure required.

Vice President of Marketing Government Liquidation (2004-2012)

Led team of eight direct reports marketing, selling and supporting company’s contracts for DOD useable scrap surplus.

• 74% reduction in forecast error rate achieved by developing multivariable linear regression model and selling solution to

reticent team, enabling improved accuracy of earnings calls.

• 32% improvement in asset prices achieved YOY for eight consecutive years by driving asset sales back into marketing side

of business and away from accounting and operations departments.

• 111% pricing increase generated by segmenting DOD surplus marketplace by commodity and establishing respective

commodity marketplaces.

• 200% increase in customer retention generated within one year by simplifying organizational structure and empowering

separate customer service department with authority to make decisions.

Vice President of Western Operations Government Liquidation (2002-2003)

John McCombs PAGE 2 OF 2

PROFESSIONAL EXPERIENCE, CONTINUED…

Responsible for leading team of nine direct reports through disposition of surplus assets and processing assets for sale across

region.

• 100% improvement in regional performance gained within 18 months by assessing areas of opportunity within leadership at

multiple levels and taking action to improve staff quality and operating procedures.

Central Regional Manager Government Liquidation (1998-2002)

Direct responsibility for management of startup operations across the disposition of surplus assets and processing for sale

across the region.

• 100% contract expectations achieved by positioning region to contribute profit to organization, starting up new mid-western

region from location ID through staffing and operational infrastructure.

• Opened new warehouse operation in Alabama by leading facility scouting, recruiting and infrastructure implementation for

successful completion by required deadline.

• Represented entire operations department throughout planning and implementation of company’s ERP platform.

MILITARY & GOVERNMENT LEADERSHIP

ARMY NATIONAL GUARD & U.S. Army– Duluth, MN & Rosemont, MN, 6 other locations 1987-2007

Squadron Commander Lieutenant Colonel (2004-2006)

US government entity providing national defense and state emergency missions. Held command of unit of nine direct reports

and 550 indirect reports throughout station, bringing teams to operational preparedness for combat missions.

• 100% state of readiness achieved for squadron by accomplishing all assigned missions, including deployments and state of

emergency, and aligning resources under rapidly changing mission conditions.

• Received recognition as third highest commander within organization on efficiency report for efforts in achieving

effectiveness within squadron.

• 110% improved retention achieved by increasing strength of squadron, developing skill sets for re-enlistment and

attainment of new recruits.

NORTH ATLANTIC TREATY ORGANIZATION (NATO) – Sarajevo, Bosnia 2003-2004

Lieutenant Colonel

Organization committed to safeguarding freedom and security of its members through political and military means. Served as

chief negotiator for to reduce armed forces across Bosnia Herzegovina.

• 75% reduction in armed forces achieved within international regional by managing difficult negotiation processes that

reduced tension within region.

Other Positions Held in 34th Infantry Division, 1st Infantry Division, 194th Armored Brigade during the 20 Years:

Brigade Executive Officer, Battalion Executive Officer, Commandant, Division Current Operations Officer,

Commandant, Troop Commander, Scout Platoon Leader (TF 2-34 Armor Gulf War awarded Bronze Star for Valor)

EDUCATION & MILITARY

Masters of Business Administration (MBA) in Supply Chain Management & Marketing, University of Minnesota

Bachelor of Science (BS), United States Military Academy

United States, Lieutenant Colonel Rt.

C: 602-***-**** H: 623-***-**** acoiir@r.postjobfree.com



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