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Customer Service Manager

Location:
United States
Posted:
February 27, 2015

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Resume:

JACQUELYN ALUOTTO

** ***** ****** 973-***-****

Bloomingdale, NJ 07403 acoigf@r.postjobfree.com

OBJECTIVE

Seeking a challenging position in which my skills, knowledge, and

experience will be utilized for growth and future development.

PROFESSIONAL EXPERIENCE

FAMILY BUSINESS, SECAUCUS NJ

2009-2014

Purchasing Agent/Inventory Control/Shipping & Receiving/Customer Service

. Responsible to manage vendor performance through effective

negotiation.

. Responsible to review orders and receive inventory to Packing List.

. Responsible for taking phone orders.

. Responsible for Billing.

CALIFORNIA CLOSETS, FAIRFIELD, NJ 2005--2008

Purchasing Agent/Inventory Control/Shipping & Receiving

. Responsible to manage vendor performance through effective negotiation

and communication to maximize profitability and achieve financial

objectives for Production Department.

. Develop collaborative partnerships and negotiate effectively with

vendors.

. Responsible to place and expedite orders with vendors to maintain

inventory levels.

. Responsible for expediting special orders, inventory and receipt

requests, as well as performing cycle counts.

. Responsible to sell out discontinued and obsolete inventory.

. Responsible for scheduling freight, inbound and outbound.

. Responsible to review ordered and received inventory to Packing List.

KELLY SERVICES, PARSIPPANY, NJ 2005

Customer Care Management/BP Lubricants

. Responsible for managing Client's Accounts.

. Responsible to handle incoming orders via telephone line, Internet

portal, and EDI.

. Responsible for data entry of orders.

. Responsible to handle all invoicing, billing and shipment directions.

JOULE STAFFING SERVICES, PARSIPPANY, NJ 2004

General Secretary/Human Services DYFS

. Responsible to answer and direct all incoming calls, filing and

faxing.

. Responsible for coping and assembling client case records for DYFS

Case Managers.

. Responsible for entering in our database the Data Entry of new Client

cases.

JAY HILL REPAIRS, FAIRFIELD, NJ

Parts Department Supervisor

2002--2003

. Inventory Control-Processed orders and credit approvals.

. Purchased parts used by technicians and office supplies for the

company.

. Provided technical support-Knowledge of reading schematics and blue

prints.

. Supervised two employees.

ROYAL LUBRICANTS, EAST HANOVER, NJ

Purchasing/Buyer

2001--2002

. Purchaser for all raw materials, equipment and supplies from local and

foreign vendors for entire company

. Responsible for annual purchasing budget-maintained current and

accurate inventory records.

. Negotiated cost with distributors.

JACQUELYN ALUOTTO Page 2

BOGEN PHOTO, RAMSEY, NJ 2000-2001

Customer Service Manager

. Inventory Control-Purchaser for all supplies and equipment.

. Provided technical support for clients.

. Assisted with public relations and marketing.

. Commended for assuring customer satisfaction.

SUDINI IMPORTS, ALLENDALE, NJ 1998-2000

Purchasing Manager

. Purchaser for all women's shoes from Italy and Germany-Purchaser of

company's office supplies.

. Responsible for updating daily inventory-In charge of order entry and

billing.

. Developed positive rapport with customers.

MAMIYA AMERICA, ELMSFORD, NY

Parts Manager 1995-1998

. Purchaser for 35mm Camera parts and accessories from Japan and all

office supplies/equipment.

. Processed order and credit approvals.

. Supervised all international orders.

. Provided technical support.

. Ensured customer satisfaction.

FUJI FILM, CARLSTADT, NJ 1983--1995

Parts Supervisor

. Inventory Control--Purchaser for 35mm camera parts and accessories.

. Provided technical support for clients.

. Processed order and credit approvals.

. Assisted with public relations and marketing

. Supervised all international orders.

. Ensured customer satisfaction through close follow-up.

SKILLS

ISO Certification Program, Microsoft Word Training, Windows/Excel/CRT

Fluent, Metric Conversions, AS400, MAS90, & Quickbooks

EDUCATION

Graduated Secaucus High School



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