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Customer Service Manager

Location:
Plymouth, MN
Posted:
March 01, 2015

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Resume:

KELLY GREENE

952-***-****

acoi3w@r.postjobfree.com

www.linkedin.com/in/kelgreene7/

OBJECTIVE

Professional retail employee seeking a position as a Buyer by bringing over 10 years experience in retail

management, customer service, budgeting, supply chain, and Microsoft Excel knowledge to a growing

and fast paced position to further the mission of United Staffing.

PROFESSIONAL SKILLS

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Inventory Analyst Advanced Excel Usage Inventory Management

● ● ●

Customer Service Ability to Prioritize Work Sales Knowledge

● ● ●

Verbal Communication Purchasing Experience Microsoft Office

● ● ●

Team Building Budgets Organizational Skills

● ● ●

Profit & Loss Statements Retail Management Able to Multitask

PROFESSIONAL HISTORY

Demand Planning Analyst

Best Buy Richfield, MN 1/2013-8/2014

● Helped lead supply chain initiative to bring in a new company branded line into the cell phone case

assortment in all locations

● Manage inventory positions for 100+ items, 12+ vendors and a monthly budget of over $5 Million

● Successfully implemented plans for the launch of 3 different phone device cases across multiple vendors

● Met weekly with team to work on business strategies including inventory levels

● Held weekly/bi-weekly calls with all vendors to discuss inventory levels, new items, and new devices

● Used Excel Lookups and Pivot tables for inventory analysis on a daily basis

● Monitored at-risk and End Of Life process for weekly inventory levels using Excel spreadsheets

● Translated company and business strategies, in addition to leveraging best practices, to fully support

critical outcomes for the business teams

Herbalife Independent Distributor

Herbalife Plymouth, MN 8/2011-Current

● Work with clients to lose weight, gain weight, or maintain weight depending on their personal needs, and

working with Sports Nutrition

● Teach nutrition classes, wellness classes, weight loss challenges, and distributor trainings

● Work with people to learn to create and own a successful home based business

● Assist with the operation of the Buffalo Wellness Club in Buffalo, MN

Store Operations Manager/Store Manager in Training

Golf Galaxy Bloomington, MN 5/2010-11/2011

● Managed a store with annual revenue of over $10 Million

● Used Excel to help with inventory levels and to process bi-weekly payroll information

● Increased store profitability by operating at levels below company expectations, saving the company over

$10 Thousand dollars

● Hired, trained, and managed a store of 20 employees

● Lead store to one of the lowest shrink numbers (.21) in the stores existence

● Created a safety program within the store

● Planned and managed the stores yearly inventory process through planning, accurate tagging measures,

and inventory day orchestration of counting specialists and store employees, and working all inventory

reports

● Store was named one of the Nation’s Best 100 Club Fitters by Golf Digest Magazine (Feb. 2011)

Operations Store Manager

The Home Depot St. Louis Park, MN 9/2000-4/2010

● Able to meet and exceed customer and corporate expectations and service on a daily basis

● Managed three Department Managers as well as coordinate the activities of more than 100 employees

● Operated at a significant level of cost below corporate expectations thus saving the company thousands of

dollars in operating costs by using Excel to track spending

● Increased safety and shrink awareness through weekly operations and safety meetings with many

different members of store employees

● Oversee and direct the daily reporting of receiving and purchasing at a store level to manage the store’s

inventory levels thus ensuring the success of the stores annual inventory

● In 2008 lead the store to the lowest shrink number (.37) in the stores ten years of operation

● Generated an atmosphere of direct, consistent, and immediate focus on P&L, operational accountability

and accuracy through daily, weekly, and monthly reporting to the District Manager and General Store

Manager by using Excel spreadsheets

● Plan and manage the stores yearly inventory process through special inventory counting reams, accurate

tagging measures, and inventory day orchestration of dozens of inventory counting specialists

● Responsible for the pre and post inventory counting of high dollar/shrink items in the store to ensure an

accurate accounting of all the stores assets

EDUCATION

Bachelor of Science in Accounting/ Minor in Business Computer Information Systems (BCIS)

Saint Cloud State University Saint Cloud, MN



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