T E R RY C . R E Y N O L D S

**** ********** **. ********

Lombard, Illinois 60148

773-***-****

acoi3p@r.postjobfree.com

SUMMARY

An accomplished and performance driven professional with extensive experience in helpdesk, software

programming, engineering, networking, installations, customer service, as well as circuits. Takes on new challenges

to provide increased contributions to an organization. Broadens the knowledge base of colleagues to ensure staff

understanding of procedures. With a solid commitment to excellence, facilitates the long term success of a

company.

EXPERIENCE

Epsilon, West Chicago, Illinois

Desktop Support Technician 2014 2015

Provided technical support to end users in person,by phone, remote software tools. Install and configure

Troubleshoot computer hardware, operating systems, applications, phones, mobile devices.

VRAP Training Program

Advanced Web Developer/Basic Web Developer Certificate Program,2013 2014

Prepares students for positions as Web Site editors, developers, or designers. Students acquire understanding of programming

principles and languages incorporated in Web pages, and are proficient in HTML and related technologies.

Blue Cross Blue Shield, Chicago, Illinios

Java Developer/Web Design Analyst, 2012 2013

Responsible for developing, maintaining and supporting Web or Java applications for the enterprises Internet/intranet sites. Gathered and

analyzed requirements. Programed all or selected components of Web or Java applications. Documented components and applications.

Developed automation techniques to enable end user content publishing; programed, tested and implemented mapped graphic images,

forms and HTML pages; handled client browser support inquiries; maintained links to external sites and accuracy on internal links while

ensuring up to date information. Researched, evaluated and recommended new Internet tools and applications for use in assigned

responsibilities.

CHICAGO CAREER TECH, Chicago, Illinois

Participant City Colleges CISCO, 2011 2012

Selected from over 1,000 applicants to join a highly competitive and innovative experience based learning program completing a

rigorous six month course in preparation for the CISCO CCNA certification test. Completed various courses in Comptia A+, Cisco

Ccent, and Cisco CCNA training. Able to utilize Microsoft Software, Networking, Wan Technologies, Network Security and Wireless

Concepts, Routing and Switching Technology, Configuring LAN, and Medium networks principles.

MY VISIONS INC., Chicago, Illinois

Computer Consultant/Technician, 2008 2012

Terry C. Reynolds, Page 2

Held responsibility for computer sales and service repair, custom configured, software installation, and network setup systems and

peripheral. Provided customers service and training, on and off site service, phone support, parts and software replacement, and after

hours virus removal.

PITNEY BOWES, Chicago, Illinois

Field Service Technician, 2005 2008

Completed onsite service repair and installation of computer networked mail machines and attached devices. Held responsibility for

customer training, parts inventory, sales leads, and recommendation of upgrades.

AEROTEK, Elk Grove Village, Illinois

Computer Consultant, 2003 2005

Oversaw various computer projects, installed software, and configured peripheral and set up networks.

UNIVERSITY OF CHICAGO HOSPITALS, Chicago, Illinois

Network Analyst, 1999 2003

Performed remote client service, configured network protocols,remote software installation,

Installed, configured, and repaired WAN networked computers, peripheral hardware, and software troubleshooting. Provided support

for onside and off site end users. Performed system backups. Contributed to Novel Netware, Microsoft, Windows NT, and Unix

network administration.

ADDITIONAL EXPERIENCE

COMPUNET, Chicago,Illinois, Tutor, 5/1999 12/1999 . One on one instruction in JAVA, Visual Basic, and SAP; Assisting students to

prepare for MCSE and A+ certification; Oversee lab projects.

DIEBOLD, INC., Alsip, Illinois, Customer Service Engineer, 1996 1998. Installed custom software and hardware. Oversaw onsite

diagnostic repair of ATMs. Configured network online connection and communications testing. Held responsibility for customer

relations and generation of daily, weekly, and monthly reports.

STORAGE TECHNOLOGY, Alsip, Illinois, Computer Technician, 1994 1996. Tested and repaired computer monitors and

terminals. Rebuilt power supplies, ordered parts, and troubleshot. Trained and relieved supervision of new employees.

SEARS, Alsip, Illinois, Flow Coordinator, 1992 1994. Managed team of technicians and warehouse workers. Configured and

upgraded computers. Provided customer relations. Trained and scheduled workers, and generated departmental reports.

MANPOWER, INC., Alsip, Illinois, Computer Technician, 1992. Oversaw installation and diagnostic repair of microcomputers.

Installed customer software. Acted as team leader. Trained and scheduled new employees.

UNITED PARCEL SERVICE, Alsip, Illinois, Parcel Sorter, 1986 1992. Sorted packages and envelopes by zip codes and size. Sorted

rate per hour and quantity per day.

MI LI TARY EXP ERI ENCE

Terry C. Reynolds, Page 3

UNITED STATES ARMY, Combat Engineer, 1982 1985.

C E RT I F I CAT I O N S

AdvancedWeb/Basic Web Certificate,2013 2014

Back End Java,2012

CCNA, 2012

CCENT, 2012

Database Applications, E Commerce, 2001 2002

CompTIA A+, 2000

Microsoft Certification, 1999

PROFESSIONAL DEVELOPMENT

AdvancedWeb/BasicWebCertificate, 2013 2014

FST Back End Java Boot Camp, Learn Quest,2012

Computer Networking Systems Technologies, Daley College, 2010 2011

VUB Program, Computer Science, Roosevelt University, 2000

Electro Mechanical Engineering, Illinois Technical College, 1982

Contact this candidate