Samuel L. seals

**** ********* ***** **. #*** ARLINGTON, TX 76006 ( acoi1r@r.postjobfree.com

817-***-****

Information Technology Consultant

Solutions-oriented IT Project Manager with extensive Information Technology

Consultant expertise notable success directing a broad range of corporate

initiatives while participating in planning and implementation of

enterprise infrastructure and information-security solutions in direct

support of business objectives.

o Track record of increasing responsibility in client support/services,

systems analysis and development, and full lifecycle project

management.

o Demonstrated ability to implement an innovative customer support

model that drives awareness, decreases exposure, and strengthens

organizations.

o Hands-on experience leading all stages of system development efforts,

including requirements, definition, designs, architecture, testing,

and support.

o Outstanding leadership abilities; able to coordinate and direct all

phases of project-based efforts while managing, motivating, and

leading project teams.

o Adept at developing effective security policies and procedures,

project documentation and milestones, and technical/business

specifications.

Core Competencies: Network & Systems Security; Business Impact Analysis;

Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning;

Contingency Planning; Research & Development; Risk Assessment; Cost

Benefits Analysis

Platforms: Cloud Computing; SOA IBM WebSphere Application Server 6.1, UNIX

(Solaris, HP-UX), Oracle Clusterware, Microsoft Windows operating

systems from 95 to Windows 8, SQL Server 2012, Windows Server 2000-

2008, Linux Distributions Red Hat Enterprise Linux 6.2 VMware

vSphere 5.1 (Red Hat, (Yellow Dog), Sun SPARC, Mac OS, VM/370,

OS2 Warp.

Networking: Cisco Switches/Routers, TCP/IP, Novell, DECnet, Banyan,

ISO/OSI, IPX/SPX, SNA, SMS/SQL, Ethernet, Token Ring, FDDI, VPN,

SSH, SecureID, PGP, PKI, HIPPA, CFR-11.

Languages: UNIX Shell Scripting, C, Basic, COBOL,

Storage: NetApp FAS2200 Series, HP 3Par StoreServ 7200 Storage

Backup: Cheyenne ARCServe, VERITAS Backup Exec 7.3, NetBackup 7.1

Tools: SolarWinds, NetIQ, LAN Manager, ISS RealSecure, Checkpoint

Firewall, Norton Firewall and Ghost, McAfee/Norton Virus

Protection Utilities, HP OpenView, IBM Tivoli, Lotus Notes,

Microsoft Office System (including Microsoft Word, Microsoft

Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft

Outlook ), Microsoft Project, SharePoint and Microsoft FrontPage .

Professional Experience

Consultis-Intellys., Grapevine, Texas

February 2015 - Present

IT Project Manager

Strategic self-starter and hands-on project manager with the ability to

coach teams and provide guidance in a dynamically growing role

within the organization. Targeting core business objectives delivering a

portfolio of premium technology services to customers. Services include

professional, managed, and hosted services, and span a wide

variety of technologies.

Key Contributions:

. Proactively lead change efforts to asses, plan improve all aspects of

new service deliverables which includes Aruba Wireless Networks global

refresh, Data/Voice cable installations, Networking monitoring

professional services and MS Exchange 2013 manage services.

. Outspoken customer advocate, demonstrating a tenacious focus on

customer satisfaction

. Manage a large and distributed team of individuals with varying skill

sets and technical experience

. Leader by example with great comprehensive communications and

documentation transparency with key follow-up and contributions.

. Develop and implement ITIL, PMI best practices

Verizon-Terremark., DFW Airport, Texas

June 2012 - September 2014

Implementation Manager II

Review the Verizon-Terremark planned solution with customer to ensure it

meets customer requirements. Work with customers, an internal shareholder

who includes but not limited to; Sales, Customer Engineering network,

platform, storage engineers, Database Administrators, Data Center

Operations in concert with Project Management Office in creation of an

implementation plan including success criteria, key milestones, role

definitions, risks and method of ongoing communication. Take "Lead" role

with Customer and Verizon-Terremark teams to ensure proper resource

assignments to meet key implementation milestones.

Verify and confirm continued validity of implementation constraints (scope,

quality, and time) during the implementation life cycle. Aggressively seeks

necessary support from internal/external resources in removing potential

obstacles impacting implementation progress. Provide weekly progress

reports and issues throughout the implementation process. Assist the

customer during their application load/test process and ensure timely and

effective transfer to support.

.Develop and manage the customer relationship to understand their business

and exceed their expectations.

Meet internal and external delivery milestones and ensure that client

expectations are clearly defined and met.

Provide a transition to the post-implementation support organization at the

completion of each implementation

Key Contributions:

. Strategic Infrastructure Data Center Implementation delivery of

Verizon client Virtual Visit Production Environment which includes

Qty.(2) Citrix NetScaler MPX 7500 (Load Balancer), Qty (2) Cisco

ASA5520 (Firewall) Adaptive Security Appliance Qty. Qty(1) Cisco 1841

Cisco Circuit Router Qty (1) Cisco T1 DSU/CSU WIC, (20) HP ProLiant

DL380p G7s Quad Core Intel Xeon 2.66GHz-12Mb, Veritas File

Replication, leveraging NetApp FAS2040 Universal Storage System,

Shared Encrypted Backups and Qty (10) Custom NetIQ HP VuGen SiteScope

monitors.

. Strategic Infrastructure Data Center Implementation delivery of

Verizon client Virtual Visit Stage, Test and Disaster Recovery

Environments which includes Qty. (2) Citrix NetScaler MPX 7500 (Load

Balancer), Qty (2) Cisco ASA5520 (Firewall) Adaptive Security

Appliance Qty. Qty(1) Cisco 1841 Cisco Circuit Router Qty (1) Cisco T1

DSU/CSU WIC, (10) HP ProLiant DL380 G7s Quad Core Intel Xeon 2.66GHz-

12Mb, Qty (10) HP ProLiant DL360p G7 Veritas File Replication,

leveraging NetApp FAS2040 Universal Storage System, Shared Encrypted

Backups and Qty (10) Custom NetIQ HP VuGen SiteScope monitors.

. Strategic Infrastructure Data Center Implementation delivery of

JetBlue Production Environment which includes Qty (2) Cisco Nexus

7010s Qty. (2) Citrix NetScaler MPX 11500 (Load Balancer), Qty (2)

Cisco 5585 (Firewall) Adaptive Security Appliance Qty. (24) HP DL380p

G8s Quad Qty (4) UCS 5108 Chassis, Qty (30) UCS B200 M3 Blade Servers

Qty running VMware ESXI 5.1, (10) HP ProLiant DL360p G8 leveraging EMC

VMAX 20K Storage Engine Qty (1) i500 Quantum Scalar Base Library, Qty

(1) NetIQ custom monitor.

. Strategic Infrastructure Data Center Implementation delivery of

JetBlue Stage Environment which includes Qty (2) Cisco Nexus 7010s

Qty. (2) Citrix NetScaler MPX 11500 (Load Balancer), Qty (2) Cisco

5585 (Firewall) Adaptive Security Appliance Qty. (24) HP DL380p G8s

Quad Qty (4) UCS 5108 Chassis, Qty (30) UCS B200 M3 Blade Servers

running VMWare ESXI5.1 Qty (10) HP ProLiant DL360p G8 leveraging EMC

VMAX 20K Storage Engine Qty (1) i500 Quantum Scalar Base Library, Qty

(1) NetIQ custom monitor.

American Airlines Inc., Fort Worth, Texas

October 2010 - June 2012

Sr. IT Project Manager M&E IT AFW/DWH

Agile management and coordination of Enterprise Infrastructure solutions

for AA Maintenance and Engineering Business Unit Information Technology

Project efforts, provide communicate momentum tasks, milestone dates,

resource distribution and weekly status updates. Coordinate delivery of

development (beta) and production releases that meet Front-Line and Back-

Office Business Unit quality assurance standards. Assist AA ITS E-Team in

design and development and Operations initiatives. Assist test team in

creating test plans and coordinate testing efforts.

Key Contributions:

. M&E IT liaison for Quantum II deployments; Windows 7 hosted by Hp 8200

SFF for Front-Line and Back-Office platforms

. Coordination of Cisco Wireless solutions at M&E DWH campus for AA

Boeing Fleet 767,777 AirCell Program

. Optimize Cisco wireless solutions at AFW sites Warehouse Bldg. 11 and

Hanger HGR 7 current that will enable Front-Line and Back-Office

subscriber community increased and sustain productivity with minimal

downtime for 2011 Q1, Q2, and Q3.

Fenway- American Airlines Inc., Fort Worth, Texas

August 2008 - September 2010

Operations Network Admin/BOS Team Lead

Expert consultant facilitating daily support and administrative initiatives

within the AA IT Business Operations Systems vertical, oversee enterprise

applications and system applications suite which includes Jetnet, Non-

Revenue Travel Planner, Web Reference, eWorkforce Management, Biometric

Clock and FileNet.

Key Contributions:

. Developed Operations Problem Management support models for AA HR

applications.

. Partnered with manage service providers (Savvis and EDS) to schedule

required change management and achieve prompt resolution of problems.

. Reviewed proposed change management activity to assess potential

impact to supported applications.

EDS- American Airlines Inc., Fort Worth, Texas February 2006 - May 2008

Systems Administrator/Field Service Consultant

Recruited to establish and manage enterprise-wide information-security

program. Oversee companywide efforts to identify and evaluate all critical

systems. Design and implement security processes and procedures and perform

cost benefit analysis on all recommended strategies. Collaborate with

external auditors to conduct in-depth compliance audits and penetration

testing, presenting all results to senior management. Develop curricula and

facilitate awareness training for management and employees. Supervise daily

activities of Computer Security Assistant and Internet Administrator.

Key Contributions:

Managed delivery support for EDS HDQ customers Check Point Anti-

virus and Zone Alarm applications

. Instrumental in developing and implementing Business Continuity and

Disaster Recovery (BCP & DRP) Plans for TAESL client.

. Project Lead for Multiple US Airways Hubs, Express Check-In Thick

Client Kiosk deployments

. Project Lead for GITP Network Infrastructure Project targeting US

Airways Hubs charged with desktop deployments of all customer-facing

Business services, from Curbside to Carrier Gates.

. Focus Driven support of Tower Flight Operations, Pilots and

Maintenance and Engineering Weight and Balance applications including

but not limited to Sabre, Staff Admin, FliteTrac and CrewTrac

. Provide Infrastructure campus support for American Airlines/TAESL M&E

Alliance Base.

Eds- Sabre-holdings, Southlake, Texas January 2002 - February 2006

Executive Support Consultant

Promoted to develop and enhance Premium support for Sabre-Holdings CEO's

direct reports and Administrative assistants. Managed accelerated Windows

2000 Professional and Outlook 2000 Deployment. Collaborate with back-office

support group to conduct in-depth compliance audits and penetration

testing, presenting all results to management. Develop curricula and

facilitate awareness training for management and employees.

Key Contributions:

. Managed support and deployment for 20 + Ticket Sales locations Project

Showtickets.com Las Vegas, NV.

. Managed support and deployment for 100 + RIM BlackBerry Wireless

devices, BES Blackberry Enterprise Server integration with MS Exchange

Server 2010 for Sabre-Holdings Executives and general user community

Travelocity, Sabre-Holdings.

. Recognized for outstanding quality of customer service with numerous

customer-support awards and personal commendation from clients.

. System Security liaison for Common Office Environment Email security

migration from Entrust to Windows 2000 Profession PKI.

Eds- Sabre, Inc, Southlake, Texas July 2001 - December 2001

Field Service Technician

Recruited to manage Tier II and III desktop support and perform Common

Office Environment installation deployments for internal EDS and Sabre

customers.

Key Contributions:

. Installed and designed Windows 2000 Server departmental file servers

for On-site services.

. Provided Active Directory User Account and Network Printer Queue

Move/Add/Changes.

. System Security liaison for Common Office Environment Enterprise Email

security deployment of Entrust Authentication Platform.

Sabre, Inc, Southlake, Texas April 1999 - July 2001

Field Service Technician

Oversee companywide efforts to identify and evaluate all critical systems,

for Common Office Environment hardware/software enterprise deployment

initiates including Tier- II and III support for LAN/WAN products and sales

support for key accounts of all sizes.

Key Contributions:

. Administrated multi-server environment consisting of Network Operation

Systems Novell 3.11 and 3.12.

. Liaison for Sabre Common Office Environment, which focuses on the

deployment of desktop standardization for hardware/software solutions.

. Accomplished successful implementation of Year 2000 (Y2K) software

patches for more than 1000 + desktop implementations.

. Performed hardware installation of Cisco switches 29/24 and 1900 for

Sabre Token Ring to Ethernet conversion.

. Recognized for providing outstanding customer service as evidenced

through the receipt of numerous customer-support awards and personal

commendations from clients.

Sabre, Inc, Tulsa, Oklahoma

February 1998 - March 1999

Y2K Project Team Lead

Promoted to manage and develop the Compliance Testing & Renovation Support

Team. Provided support for Y2K Cycle-3 testing for American Airlines

Client/Server sub-systems. Oversaw dedicated support of CAP Gemini Y2K O/S

Warp 4 commercial factory charged with managing and upgrading legacy code.

Key Contributions:

. Successful conversion of U.S. Airways Airlines host site from PACER to

Sabre Global Distribution System Louisville International Airport

Louisville, KY

. Designed Novell Intra Netware 4.x departmental file servers.

. Implemented Token Ring to Ethernet conversion for 2000 + user

community.

Greyhound Lines Inc., Dallas, Texas

March 1996 - October 1997

Desktop Support Analyst

Provided and on-site and remote client support for GLI HDQ LAN/WAN

including Tier-II-III support. Lead Field Engineer for GLI Maintenance LAN

Project Garage facilities including products and sales support.

Key Contributions:

. Managed Greyhound Support Center Reconfiguration and Hardware/Software

upgrades for 26 major U.S. cites.

. Coordinated nation wide deployment of Windows 95 peer-to-peer networks

for GLI U.S. Garage Maintenance facilities.

. Developed highly effective training and on going remote support of GLI

Maintenance site installations.

North Texas Healthcare network, Irving, Texas June 1995 - February

1996

Network Systems Administrator

Promoted to manage Mutual of Omaha healthcare processed claims for data

file transfers. Oversaw enterprise desktop hardware/software initiatives

including but not limited to migration from Windows 3.1 and Windows for

WorkGroups to Windows 95. Developed and mentored a cohesive, qualified team

committed to meeting deadlines and operating within budget.

Key Contributions:

. Administrated multi-server environment consisting of Network Operation

Systems Novell 3.11 and 3.12.

. Managed creation of Help Desk incidents and resolutions for 400 +

client base.

. Developed highly effective data management solutions utilizing

Cheyenne, ARCServe and Arcadia Backup Exec., protection software.

. Developed highly effective data management solutions utilizing

NetBackup Creating Legacy Logs and or Setting Verbose Level for Legacy

Logs and assisted resolution of tape library issues.

Power Data, Dallas, Texas February 1995 - June 1995

Computer System Engineer/Network Developer

Provided comprehensive remote and onsite support for domestic and

international customers including Tier-III support for LAN/WAN products and

sales support for key accounts of all sizes.

Key Contributions:

. Designed and implemented customer call-center support procedures and

customer network design strategy for sales and marketing teams.

Education and Credentials

Bachelor of Science Degree in Computer Information Systems December 1994

Grambling State University - Grambling, Louisiana

Richland College -Dallas, Texas

Professional Training and Certifications

Microsoft Windows 2000 Network and Operating Systems Essentials

Implementing Microsoft Windows 2000 Professional and Server

Implementing a Windows 2000 Network Infrastructure

Implementing and Administrating Microsoft Windows 2000

Implementing and Managing Microsoft Windows 2000

Implementing and Managing Microsoft Exchange 2000

Designing Microsoft Exchange 2000 for the Enterprise

Professional Affiliations

Member - Dallas Fort Worth Cisco Users Group

.

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