SUSHMITA Mobile: ***-

***-****.

QA Email:

acoi06@r.postjobfree.com.

PROFESSIONAL SUMMARY

. Over 8+ years of diverse experience in Software Testing on WEB, WAP,

Mobile and CRM Applications.

. Expert knowledge and experience of Software Development Life Cycle

(SDLC), including different methodologies such as Agile (Scrum) and

Waterfall.

. Lead the team in developing the vision, strategic direction and roadmap

for the QA goals.

. Expertise in Manual Testing. Expertise in testing of both Client/server

and Web/WAP Applications.

. Expertise in Testing on various Applications of Mobile including

JAVA/SYMBIAN/ ANDROID/IPHONE

. Assist in framework creation for test automation via Selenium using JUNIT

and Testng.

. Knowledge working on SeeTest, XCODE.

. Knowledge working on SOAP UI Tool.

. Knowledge working on Mobile API.

. Knowledge on UNIX commands

. Expertise working on Power Point and MS Excel.

. Participated in UAT Testing.

. Ability to lead multiple projects simultaneously, allocating resources to

individual projects, attention to detail and excellent organizational and

time management skills.

. Developed Test Plans, Test Scenarios and Test Scripts for Software Black

Box testing for various applications to ensure proper business

compliance.

. Involved in Functional, System, Regression, Localization, Compatibility

testing, Security, Back-end, Integration and User Acceptance Testing.

. Extensively worked on back-end / database testing on SQL (Oracle) Server

and validating the application against the database.

. Worked on TOAD and F-Secure to access the Staging databases.

. Highly skilled in defect reporting and defect tracking, and

simultaneously coordinating with development team on improvements and

change requests using Quality Center.

. Highly involved in analyzing documents like FRS- Functional Requirement

Specifications

. Strong understanding and experience in dealing with the various phases of

STLC- Software Testing Life Cycle. Involved in all phases of software

testing life cycle.

. Worked on Localization/ Internalization testing for different countries.

. Worked on Browser Compatibility Testing for different projects.

. Work closely with the Development team to insure the effectiveness of the

product and quality of the components and systems developed.

. Worked on SAP Tool in order to create different types in Billing Orders

in Microsoft Project

. Involved in Scrum calls and Daily stand up meetings.

. Taking ownership of issues and collaborate with other teams as necessary

to drive them to a resolution and provide an appropriate level of

communication in the process

. Have ability to work effectively, independently and in a team

environment, functioning in a results-oriented manner.

. Can work well under pressure and meet deadlines.

. Ability to maintain a flexible work style and function effectively with

changing directives and priorities.

. Strong written and verbal communications skills coupled with the ability

to effectively communicate and partner with Business and IT.

TECHNICAL SKILLS

Reporting Tools Bugzilla, Bug Tracker (JIRA), Dev-Track, Team Track, Microsoft

Test Manager (MTM), Mercury Quality Center 10.0, ALM

Platforms C#, J2ME, JAVA, BREW, Symbian, Android, IPhone

Testing Tools Quality Center, Selenium, JUNIT, TESTNG, WEBDriver, RC Server,

Selenium IDE, Eclipse

Project Agile (Scrum), Waterfall.

Methodologies

Domain E-Commerce, WAP, Retail, CRM, Banking

Data Bases MS-Access, SQL, Oracle, F-Secure

Operating System MS-Windows NT/95/98/2000/2007/XP, Windows 7/8

Other Tools Visual Studio Team Foundation (VSTF), Perforce, Xcode, Visual

Source Safe (VSS), SAP Tool, Toad, Lync, PowerPoint, MS Excel,

UNIX.

PROFESSIONAL EXPERIENCE

Microsoft, Redmond, WA Dec

2013 - Jan 2015

QA Lead

CLARIFY - CRM

Clarify CRM (Customer Relationship Management) is a third party tool

developed by AMDOCS and mainly used for incident management. The front end

(Client) applications are being developed by Clear Basic (Clarify CRM) and

SQL server is being used as a back end tool (Server). The Clarify CRM

system is customized to create contracts/cases for the Microsoft Products

with their premier Customers. Products can be software, hardware, or any

other items that Microsoft produces, and for which they provide support

service. Services define the type and level of support that a customer

receives. Services are used as a basis for creating customer contracts.

Moreover the system is used to create/track (Service Requests/Cases) raised

by Microsoft Customers besides that the SAP system will be used to generate

bills/invoices for the resolved cases by pulling data from Clarify

Database.

Responsibilities

. Analyze Functional Requirement and Business Requirement Documents to get

a better understanding of the system on both functional and business

perspectives.

. Prepared Test Plans for the modules involved in the system using Quality

Center for CRM Application.

. Involve in writing and implementing the Test plan, Test cases, Test

Procedures, Test sets using Use cases and requirement specification

document.

. Prepared Test data for the inputs of the test cases.

. Experience working on Microsoft Lync. Worked on - Communication with

clients on a network, adding a contact/ deleting a contact, sharing

messages, group calls, sharing a file, presenting a video, presenting the

screen, recording manager functionality via LYNC

. Identify gaps in agile process, define and work with teams to implement

solutions.

. Performed Smoke, Integration, Functional, User Acceptance and Regression

testing.

. Create SQL queries to verify data in the DB and consistency with system

reports

. Involved in writing and maintaining test plans, processing defect

reports.

. Executed both Functional and Regression Test Cases.

. Create and execute test cases of critical functionality and End to End

testing.

. Assisted project management activities by analyzing and verifying test

results, providing status reports to all team members (Project

manager, QA manager, Business Analyst, Team lead, developers and

other testers)

. Re-testing the application for every new build.

. Set up the QA Environments. Interact with outside teams to make sure

their QA environments are setup properly and are available during testing

phase.

. Submit the bugs in VSTF.

. Work with customers to ensure QA and UAT expectations are agreed upon and

met.

. Attending client calls, status meetings.

. Tested the functionality of the application with multiple data including

positive and negative data for multiple times.

. Participated in KT & Training sessions.

. Taking ownership of issues and collaborate with other teams as necessary

to drive them to a resolution and provided an appropriate level of

communication in the process.

. Manage testing effort of projects through the various stages of agile;

worked closely with business owners, development teams and project

management.

. Communicate test estimates, test progress, test results, and other

relevant information to project stakeholders and management.

Environment

Black Box testing, Visual Studio Team Foundation(VSTF), Microsoft Test

Manager (MTM),Windows 98, Windows 8, CRM Application, Oracle, MS Excel,

Microsoft Lync, UAT Testing.

Microsoft, Redmond, WA

Apr 2013 - Nov 2013

QA Analyst

NEXT GENERATION VOLUME LICENSING (NGVL)

Laminar is a strategic change initiative led by World Wide Licensing &

Pricing (WLWP), Commercial Operation and ECIT in partnership with EPG,

SMS&P and WPG to transform the Volume Licensing business so that it can

scale for the next 20 years, compete more quickly in new markets and

deliver licensing offers to market in less than 30 days within a superior

licensing experience for customers, partners, sellers and operations

personnel.

Responsibilities

. Perform Black Box Software Quality Assurance testing for Web

Applications,

. Perform end-to-end testing on the release version of the software

application.

. Experience working on Microsoft Lync. Worked on - Communication with

clients on a network, adding a contact/ deleting a contact, sharing

messages, group calls, sharing a file, presenting a video, presenting the

screen, and recording manager functionality via LYNC

. Perform Integration Testing by executing different types of test cases

. Tested functional, GUI and performance requirements of the application.

. Responsible for weekly status updates showing progress of testing.

. Extensively involved in regression testing to verify that existing system

functionality is not affected with new requirements.

. Involved in entire QA Life Cycle which includes execution of the

entire QA process and documentation of Test Plans, Test Cases, Test

Procedures and Test Scripts.

. Performed Defect Tracking using Quality Center, and interacted with

developers about enhancements and developments.

. Analyzed the specifications in the User Requirements Document, Functional

Requirement and Technical Requirement Documents for the purpose of

preparation of Test plans

. Perform UAT testing with client and supported all phases of testing

with QA team and managers.

. Perform Backend Database Testing to ensure the authentic retrieval of the

data from the database

. Conducted Regression Testing on various builds of the application and

reported the defects to the developers for the bug fixing and tracking.

. Attending client calls, status meetings.

. Create test metrics and report them in weekly meetings.

Environment

Black Box Software Testing, Web Applications, Visual Studio Team

Foundation, Microsoft Test Manager (MTM), Windows 98, Windows 8, SAP Tool,

Oracle, MS Excel, Microsoft Lync, Quality Center, UAT Testing.

HP (Hewlett Packard), Palo Alto, CA

Jul 2012 - Mar 2013

Mobile Application Tester

Snapfish Mobile Application

Snapfish by HP is one of the best online photo services; it has mobile

applications built across all mobile OS. Snapfish offers free upload and

free storage along with vast range of products that can have our own

picture on them. The resources assigned to this project will assist in

testing the Snapfish WAP site and Mobile applications built across various

mobiles which are maintained by Hewlett Packard.

Responsibilities

. Involve in understanding the requirements in all phases - User Interface,

Functional Requirement Document, Test plan, Test cases.

. Involve in functional, UI, Validation, DB testing, Compatibility Testing.

. Involve in different kinds of testing like Sanity, regression, Security.

. Involve in test case execution, bug reporting and bug validation

. Participate in KT & Training sessions.

. Exposure to Mobile Automation SeeTest.

. Check for the response from API's using SOAP UI

. Validate credit Card and debit Card information.

. Knowledge working on XCODE.

. Contribute to meet productivity benchmarks

. Participate in testing of Cart section and dealing with the Billing

system for different products.

. Participate in discussions and provided inputs/ideas during meetings.

. Worked on WAP Testing on different mobiles such as Android, Symbian,

Sepia Symbian, Iphone for both Staging and production environments and

provided support for 26 different countries

. Submit the bugs to Team Tracker

. Work on Blackberry and Sony Ericsson simulators for testing Mobile

Application.

. Work on TOAD in order to access the Databases

. Work on F-Secure in order to access the Staging Databases

. Work on VISIO in order to define the work flow of the application.

Environment

Mobile Application Testing, Team track, Windows 98, E-Commerce, iPhone OS,

Symbian, Android, BlackBerry Simulators and Sony Ericsson Simulators, Toad,

Oracle, Power Point, F-Secure, SeeTest, SOAP UI, XCODE.

HP (Hewlett Packard), Palo Alto, CA

Nov 2011 - Jun 2012

Senior QA Tester

Snapfish WEB

Snapfish by HP mainly deals with secure, unlimited online photo sharing &

storage, professional-quality prints for as over 100 customizable photo

gifts, free online photo editing tools, Private group rooms for sharing

with friends & family, free uploading from mobile phone. There are vast

features in SNAPFISH site including the Cart section. The testing here in

the Cart section involves mainly with the user adding many different

products to the Cart and check the Billing section if the correct price is

getting displayed and that the price displayed is same when compared with

the databases. Pricing here also depends upon the country and the currency

from where the order is being placed. Users can also place orders for their

friends or relatives residing in different countries.

Responsibilities

. Involve in WEB testing of Snapfish site

. Involve in Functional, User Interface, Validation, Data Base testing,

Sanity, Regression Testing, Compatibility Testing.

. Involve in test case execution, bug reporting and bug validation

. Participate in testing of Cart section and dealing with the Billing

system for different products.

. Involve in creating the test Cases for the Agile Process

. Create automated test cases using Selenium.

. Validate credit Card and debit Card information.

. Knowledge working on SOAP UI Tool with API scripts.

. Involve in Daily scrum calls and stand up meetings

. Contribute to meet productivity benchmarks.

. Provided inputs for Postmortem document.

. Testing the WEB site both on Staging and Production environments.

. Work on WEB testing for both Staging and production environments and have

given support for 26 different countries.

. Participate actively in Sprint Process.

. Submit the bugs to Team Tracker

. Perform Internalization/Localization Testing as well as Functional

testing for 26 countries which include China, Japan, Norway, Australia,

Denmark, New Zealand, etc

Environment

. WEB Black Box Testing, Team Tracker, Oracle, Perforce, Windows 98,

Browser compatibility testing, Agile (Scrum) Sprint, Selenium, JUNIT,

Power Point, TESTNG SOAP UI.

Electronic Arts, Hyderabad, AP

Aug 2008 - Oct 2011

QA Tester

HADES- Mobile Application

Hades is a SKU Management tool - used by all the teams in EA, like the

production team for project planning, developers to submit the JAVA builds,

the QA to pick and test the SKU's/builds and by submission/distribution

team to submit the SKU's to the carriers.

Responsibilities

. Performed Black Box Mobile Application testing.

. Extensively involved in regression testing to verify that existing system

functionality is not affected with new requirements.

. Involved in various testing strategies - functional, regressive,

integration testing

. Interacting with the Developers effectively and understanding the

requirements of the project.

. Participated in bug review meetings.

. Involved in the preparation of test cases and their execution for

different modules in HADES

. Download the build onto the different platform mobiles and execute the

test cases

. Involved in testing of functional, User Acceptance, user interface,

validation, and navigation scenarios.

. Involve in writing the Test Scenarios for the project.

. Help the Test Lead in writing the Test Plan by providing the inputs

. Involve in CRG group (Code Release Group) and responsible for the builds

installed on different carries like T-Mobile, AT&T and Verizon.

. Involve in testing the positive and negative scenarios by using the

Boundary Value Analysis.

. Involve in testing the application for different (APAC, EMEA) regions.

Environment

Mobile Application Black Box Testing, C/C++, JIRA, Windows 98 IPhone,

Symbian, Android, BlackBerry, UAT Testing.

Gameshastra Solutions, Hyderabad, AP

Jan 2007 - Jul 2008

Test Engineer Trainee

Members assigned to this project test games like (Spiderman, Fifa, Need for

speed) on various consoles like PSP, PS2, PS3, Nintendo, XBOX, and XBOX360.

Bugs found would be reported in Bugzilla.

Responsibilities

. Performed Games Black Box testing on consoles.

. Extensively involved in End to End testing of the game on console.

. Extensively involved in regression testing to verify that existing system

functionality is not affected with new requirements.

. Participated in bug review meetings.

. Report the Bugs in Bugzilla

Environment

Games Testing on Consoles, JAVA, Bugzilla, Windows 98, PSP, XBOX, XBOX360,

Nintendo, PS2, PS3

EDUCATIONAL

. Bachelor of Technology in Electronics and Communication

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