C ORY HAMBRICK

* **** **** ***** *****

D etroit, Mi. 4 8224

C ell Phone: 3 13 - 355 - 2277

C acoi05@r.postjobfree.com

Effective Communication Skills Enhanced Analytical Abilities

NETWORK

ADMINISTRATOR

Strong Project Management Always Learning Technology

C OMPUTER SKILLS

E xtensive e xperience w ith N etwork Administration on enterprise level

E xpert W indows administration and customizing of all OS f unctions

W indowsXP, Vista \ Windows 7 \ 8, Windows NT, Novell Netware clients

W indows 2003 \ 2008 P ro S erver and Advanced S erver administration

A dministered S erver, D esktop a nd L aptop t rouble shooting for software and hardware

i ssues

R esolved s upport i ssues f or m obile provisioning of IPad s, Iphone IOS, Android and

B lackberry devices

M icrosoft Active Directory management and support of users, group polices and OUs

E xpert Word; Excel, Power Point, MS Outlook, MS Office 2007/2010/13, Lotus, GroupWise

s upport

B road T elephony support \ Admin with Aspect ACD, Avaya IP, CISCO UCCE, ICM, CVP

A vaya IP phone systems and installations and configuration on a call center level

A spect administrator, Director, RTA, RTS, Crystal Reports, Enterprise database r eporting s upport,

W itne ss call monitoring support, Equality Balance and Contact Store support

1 3 +yr s. experience with PC imaging and cloning, S ymantec ghost suite 2.5 imaging

s oftware packaging, B atch \ VBS \ PowerShell s cripting for t asks to 5 00+ PCs

E nterprise level network a uditing, scripting, so ftware packaging, network management

d elivered via SMS, System Center and Ghost Console

V Mware W ebSphere, VDI, Citrix management, configuration, deployment and installations

S upport f or McAfee, Norton, Symantec e ndpoint protection, S ophos Endpoint antivirus

C reated M S Access d atabases, SQL database s etup, s upport and administ ration, Oracle

d atabase installations, Data Warehouse DB support

T roubleshooting, wiring and testing f or T1,T3, DS3 a nd OC3 c ircuits, Data line testing and

c onnec tivity support f or CAT - 5 \ CAT - 6E \ Fiber cable installation, terminating data drops,

c abling and testing for Switches, routers, and devices

E xperience with Pointsec and Sophos Safeguard Data encryption software

E XPERIENCE

C omputer Repair/sales Technician 4 /25/2014 - Current

C omputer Surveillance I NC.

P rimary responsibilities of operating Computer shop that handles sales and repairs

T roubleshoot, diagnose, r epair a nd upgrade c omputers a nd L aptops f or customers

D iagnose and repair screens and other issues fo r smart phones, Ipads and Tablets

H elp customers with sales of computers and laptops, Maintain inventory and parts orders

E lectronics \ IT Tech 0 9/09/13 - 4/18/2014

S alvation Army

R esponsible for testing and reconditioning electronics, laptops, desktop PCs a s well as

o ther devices.

D aily tasks includes going through all donated electrical items, testing them for resale in

t he thrift store

L aptops, PCs and all other technical devices are all restored back to factory condition for

r esale

O ther duties include s ome trouble shooting of Store equipment such as phone lines,

p rinters and PCs used for daily operations.

T echnical Solutions Rep III 0 2/04/13 - 07/08/13

M indlance \ Hewlett Packard

D eployed and provisioned I pads, IPhones and blackberries as well a s other m obile devices

s uch as T ablet PCs with issues connectin g to the mobile network for fiel d users.

E xperience d s upport for M obile Iron device connectivity, BES server for blackberries and a

h ost of mobile applications for IOS, Android and windows

D emonstrated accelerated support for mobile laptop users’ issues with M S Of fice 2007,

2 010, Outlook \ Exchange \ MS L ync, VPN, and VMware \ VDi

D ata encryption installation Tech 0 6/21/10 - 02/14/11

K forc e \ Raymond James

D aily duties included setting up appointments with thousands of clients to install Sophos

S afeguard data encryption on PCs in Raymond James branches remotely

E ncryption was installe d on all types of computer and s e rver platform b rands. All f ailures

h ad t o b e troubleshot and recovered t o boot Windows normally.

S ystems Analyst 0 7/30/99 - 01/15/10

C omcast Cablevision

R esponsible for 400+ users after completion of a n ew call center roll out that grew to 550+

P cs. In charge of maintaining s oftware package installations and configurations .

F acilitated solutions with Ghost Cloning, Imaging, software packaging, s cripting inc luding

r emote enterprise software packages, C onsole Management a nd automation of u pdate

i nstallations.

M aintain ed billing system application and Call C enter web appli cations, CTI controls,

W itness Monitoring S ystem and all other server applications that th e call center needed to

o perate efficiently.

R esponsible for Aspect ACD s ystem, Avaya IP Phone system and Nortel PBX

P erformed m aintenance, a dministration and configuration s d aily such as windows updates,

M S Office updates, Group Pol icy updates, witness E quality, Aspect admin, Director, RTA,

A vaya CMS, Avaya Soft phone, Oracle D atabase drivers for reporting software .

C ritical responsibilities also included end user issue resolution, u tilizing R emed y ticketing

s ystem for desktop i maging, and software packa ge deployment on a large scale, asset

m anagement and quarterly asset auditing reports for corporate reporting, vendor

c orrespondence for PCs, printers, copiers, se r ver systems, server software, network and

t elephony infrastructures, electrical computer roo m components, and all call center

p rojects, upgrades and expansions.

E DUCATION /TRAINING

R edford High School

W indows Server 2003 S ecurity Training

W indows NT4.0 Server Training

A spect ACD, Software Suite T raining

S ymantec G hos t Suite 2.5 T raining C ERTIFICATE

M icrosoft Office 2007, 2010 Suite Training

M icrosoft Lync, MS Outlook Training

M obile Iron 5 Training

W itness Call Monitoring T raining

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