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Customer Service Medical Assistant

Location:
New York, NY
Posted:
February 26, 2015

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Resume:

Lynette Garcia

**** ******* *** #**

Bronx, NY **457

347-***-****

acohzm@r.postjobfree.com

Objective: To obtain a position as a medical assistant that will allow me to showcase

medical skills both clinical and administrative, excellent customer service and

outstanding work ethic and responsibility.

Experience:

Mount Sinai Hospital NY, NY 5/2011-4/2014

FPA Practice Support Staff

Medical assistant/Clinical

Department of Ob/Gyn:

-Assist physicians with all annual visits and general checkups.

-Provide set-up of examination room and instruments in accordance with proper

sterilization techniques established by hospital and infection control policies.

-Taking and recording vitals, such as height, weight, blood pressure and temperature into

Epic patient charting electronic system.

-Venipuncture

-Assist physician with pap smears and all other culture testing.

-Assist physician with various procedures such as Colposcopy, Cystoscopy, Endometrial

biopsy, IUD insertion and removal, and Laminaria.

-Scan all patient information into Epic.

-Fax over referrals with correct information for all imaging.

-Answer all incoming emergency line phone calls and direct messages to doctor

immediately.

Department of Maternal fetal Medicine

-Assist physicians with all OB high risk patients for ultra sound and general

appointments.

-Taking and recording vitals, such as height, weight, blood pressure and temperature into

Epic patient charting electronic system.

-Perform venipuncture and all blood work for first, second, and third trimesters.

-Record heart beat if patient were to be seen only for follow up visit without ultrasound.

-Assist physicians with all wound check and post-partum visits.

-Provide set-up of examination room and instruments in accordance with proper

sterilization techniques established by hospital and infection control policies.

-Scan all patient information into Epic.

-Assist with calling transport for all inpatients.

Department of Surgery

-Assisting the physician when needed.

-Filing medical records, scanning, charting into Epic.

-Provide set-up of examination room and instruments in accordance with proper

sterilization techniques established by hospital and infection control policies.

Department of Pediatrics

(General)

- Escorting patients to exam rooms.

- Taking and recording vitals, such as temperature, height, weight and head circumference

measurements.

- Prepare patients and parents for examinations and medical procedures.

- Prepare vaccinations for physician to administer to patient.

(Allergy and Immunology)

-Taking and recording vitals, such as height and weight.

-Venipuncture

-Perform allergy tests on patients using food and environmental extracts as well as fresh

dry food and fresh fruit, measure and record size of hives.

-Perform pulmonary function testing.

-Scan patient demographics into Epic chart.

Department of Dermatology

-Provide set-up of examination room and instruments in accordance with proper

sterilization techniques established by hospital and infection control policies.

-Triage patients, record medical history, and chief complaint.

-Assist physician at all times during examinations and procedures such as biopsy’s and

excisions.

-Collect and prepare laboratory specimens.

-Venipuncture.

-Prepare B-12 or steroid injections for physicians to administer to patient.

-Prepare cosmetic patients with numbing cream for Botox and filler injections.

-Authorize drug refills as directed.

-Telephone prescriptions to a pharmacy.

-Write out prescriptions for physician to give to patients.

- Dispose of contaminated supplies, and sterilize medical instruments on a daily basis.

-Filing/scanning.

- Maintain supplies and equipment.

Department of Urology

-Taking and recording vitals, such as height, weight, blood pressure and temperature into

Epic patient charting electronic system.

-Review with patients pre-printed instruction sheets/consent forms before procedures.

-Preparation for exams and needed paperwork.

-Collect urine specimen for urinalysis dip stick and culture testing.

-Venipuncture.

-Setting up patients for cystoscopies and voiding trails.

-Dispose of contaminated supplies, and sterilize instruments and scopes per protocol.

-Provide set-up of examination room and instruments in accordance with proper

sterilization techniques established by hospital and infection control policies.

-Maintain supplies and equipment.

Department of Orthopedics

-Provide set-up of examination room and instruments in accordance with proper

sterilization techniques established by hospital and infection control policies.

-Obtain patient medical records, MRI and X-ray’s. Load images into computer or hang

images prior to physician entering the exam room.

-Escort patient to X-ray waiting area if they do not have any images or need follow up X-

ray’s ordered by physician.

-Changing and applying new bandages.

-Removal of staples and sutures.

-Cast Removal.

-Maintain supplies and equipment.

Department of Primary Care

-Taking and recording vitals, such as height, weight, blood pressure and pulse into Epic

patient charting electronic system.

-Venipuncture.

-Collect and prepare laboratory specimens.

-Perform electrocardiograms.

-Scanning patient demographics into Epic.

-Explain My Chart to patients and print out paperwork for account to become active.

-Call and schedule patient appointment only if requested by physician.

-Provide set-up of examination room and instruments in accordance with proper

sterilization techniques established by hospital and infection control policies.

Department of Cardiology, Neurosurgery, Radiation Oncology

Front desk support

-Greet patients in person or via telephone, entered and updated their

insurance/demographics in IDX system.

-Answer all incoming calls.

-Report or email all messages to physicians or other staff members.

-Schedule New or follow-up appointments.

-Communicated with staff regarding patient’s arrival, and ensured that patient’s medical

records and all paper work needed to be filled out prior to visit are available for

physician.

-Arrived patients in IDX.

- Ensured that patient had paid co-pay or collects co-pay under direction of billing staff,

providing patient with receipt following established cash-control processes.

Tracy Towers Medical BX, NY

Title: Medical Assistant 3/2010-6/2010

-Check patients eligibility for insurance

-Check patients vitals

-Perform chem strip if patient is diabetic

-Venipuncture

-Centrifuge blood specimens

-Perform INR testing if patient is using comedine

-PPD, TB, Pneumonia, B-12 and other injections performed on patients

-EKG

-Pulmonary vascular resistance testing

-Pulmonary function testing

-Autonomic nervous system testing

-Check and input results for stool hemosure tests

-Perform throat cultures on patient if ordered by physician

-Schedule/make next appointments for patients.

-Process referrals for patients if needed.

Lyon and Martin Medical Associates Manhattan, NY

Title: Medical Assistant 9/2009-10/2009

-Triage patients as they enter for doctors’ visit.

-Record vital signs and chief complaint.

-Perform specimen collection including but not limited to blood collection, urine or swab

indicated.

-Complete lab requisition forms as needed.

-Insurance verification.

-Filing and record keeping.

-Perform pulmonary function tests as ordered by physician.

-Perform EKG as indicated by physician.

-PPD implants and readings instructed by physician.

The Bronx Zoo BX, NY

Title: Cashier Customer Service 3/2008-2/2009

-Answer customers' questions, and provide information on procedures or policies.

-Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

-Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

-Issue receipts, refunds, credits, or change due to customers.

-Maintain clean and orderly checkout areas.

- Process merchandise returns and exchanges.

- Receive payment by cash, check, credit cards, vouchers, or automatic debits.

-Resolve customer complaints.

-Weigh items sold by weight in order to determine prices.

-Stock shelves, and mark prices on shelves and items.

- Greet customers entering establishments.

Danice Clothing Store BX, NY

Title: Cashier Customer Service 12/2007-3/2008

-Keeping the dressing rooms clear of clothing and clean.

-Hanging and folding items neatly.

-Answer customers' questions.

-Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

-Maintain clean and orderly checkout areas.

-Process merchandise returns and exchanges.

-Receive payment by cash, check, credit cards, vouchers, or automatic debits.

-Resolve customer complaints.

-Greet customers entering establishments.

Montefiore Children's Hospital Summer Youth Employment BX, NY

Title: Nurse Assistant 7/2007-8/2007

-Helped nurses in the unit assist with patients; answered phones, make rounds (check if

patient needed water, extra blanket, toothbrush, pillow, etc.)

-Participated in activities with patients in the play room, arts and crafts, video games,

board games etc.

Teen Program Trainee Albert Einstein College Of Medicine BX, NY 3/2006-9/2006

Title: Trainee

-Developed skills in the area of education and employment to find and maintain good

jobs.

-Completed internships at The Kips Bay Boys and Girls Club and The Madison Square

Boys and Girls Club.

-Responsibilities included tutoring, mentoring, participating in arts and crafts, and

providing general help as needed.

Education:

Anthem Institute Manhattan, NY

Medical Assistant Diploma 2009

Astor Collegiate Academy Bronx, NY

High School Diploma 2007



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